Many users may not give much thought to their subscription billing until an unexpected charge appears, such as an automatic renewal. If you find yourself in this situation, this guide is designed to help you navigate the refund process for Coach Monthly with ease. We'll outline who is eligible for a refund and provide you with clear steps to request your money back quickly and efficiently. Our goal is to ensure you feel supported and informed throughout this process.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have the email associated with your Coach Monthly account ready for reference.
Subscription Details: Gather information about your subscription plan, including the type of plan, renewal date, and any special offers applicable.
Transaction ID: Locate the transaction ID from your payment confirmation email for the purchase you are requesting a refund for.
Purchase Receipt: Have your original purchase receipt handy to validate the transaction date and amount.
Reason for Refund: Clearly articulate the reason for your refund request, as Coach Monthly may require this for processing.
Account Access: Be prepared to log into your Coach Monthly account to verify or update your payment information if necessary.
Contact Information: Keep your updated contact details available in case the refund department needs to reach you for further clarification.
Previous Communications: Compile any prior correspondence with customer support regarding your subscription or refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Direct Bank Transfer
7-10 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Coach Monthly
At Coach Monthly, our commitment is to provide users with excellent coaching and mentorship services tailored to individual needs. Users seeking to understand their rights regarding refunds should keep in mind specific conditions related to subscription services that may affect eligibility for refunds.
Cancellation Before Billing Cycle: If a user cancels their subscription before the start of the next billing cycle, they may qualify for a refund for the upcoming charge, provided the cancellation is processed in accordance with the specified timeline in the user agreement.
Service Issues: Users may be eligible for a refund if they experience issues with accessing services that are part of their subscription, such as technical difficulties with the platform that prevent participation in scheduled coaching sessions.
Non-delivery of Services: In situations where a scheduled coaching session is canceled by Coach Monthly, users might qualify for a refund or a credit toward future services, depending on the company’s policy regarding rescheduling and service delivery.
Trial Period Considerations: Users who enroll in a trial period may be eligible for a refund if they cancel the service within the trial timeframe, as outlined in the promotional terms upon sign-up.
Accidental Subscription Renewals: In cases where users believe they have accidentally renewed their subscription and request a refund shortly after the renewal, they might be eligible, provided the request complies with the established refund policy.
Each situation is carefully reviewed to ensure fair consideration within the guidelines of our policies. Users should refer to their account details and the specific terms agreed upon during subscription for further clarification on eligibility for refunds.
Step-by-Step Process to Request Your Coach Monthly Refund Like a Pro
Scroll to the bottom of the homepage and click on the "Contact Us" link.
Select the option for "Membership Inquiries".
In your message, mention that the subscription renewed without notice and request a refund for the most recent charge.
Provide your account details, such as email associated with the account and transaction ID if available.
Submit the form and wait for a response, ideally within 48 hours.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription for Coach Monthly and tap on it.
Select Cancel Subscription (if required) and then tap on Report a Problem from the subscription management options.
In the report, mention that the subscription renewed without notice, and state that the account was unused.
Complete the reporting process and await a follow-up from Apple regarding the refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (usually three horizontal lines in the upper left corner).
Select Account and then tap on Purchase History.
Locate the Coach Monthly subscription.
Tap on it and select Refund.
In the message area, state that the subscription renewed unexpectedly and the account was not utilized.
Submit the refund request and monitor your email for updates.
If you purchased through Roku:
On your Roku device, navigate to the Home screen.
Scroll down to Streaming Channels.
Select My Channels and locate the Coach Monthly channel.
Press the * button on your remote while the channel is highlighted.
Select Manage Subscription.
Select Cancel Subscription.
After cancellation, visit Roku support for a formal refund request. Mention that the subscription renewed automatically and the account was not active.
Follow the prompts to complete your refund request, and wait for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your refund is in queue and will be reviewed shortly. Please allow up to 7 business days for processing.
Processing
The refund is currently being processed by our team.
This status indicates that our team is actively working on your refund. You will be notified once it has been completed.
Refunded
The refund has been successfully issued to your original payment method.
The amount has been returned to your account. Please check your bank or payment app for the transaction.
Partially Refunded
A portion of the original transaction has been refunded.
You have received a partial refund, and the remaining balance will continue to be charged as per your subscription.
Completed
The refund process is fully completed, and no further action is pending.
Your refund has been finalized, and you should see the funds reflected in your account shortly.
Canceled
The refund request has been canceled before processing.
Your request for a refund was canceled. No changes will be made to your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Coach Monthly, we understand that managing subscriptions and accessing our services can sometimes lead to questions about billing and account management. Here are a few scenarios where users successfully claimed refunds:
Subscription Plan Change: A user decided to upgrade their subscription to access additional coaching materials but realized after the first charge that they preferred their original plan. They contacted customer support to revert back to the previous plan and received a refund for the difference right away.
Unintentional Upgrade: One user accidentally clicked on an upgrade option while navigating the website, not intending to change their plan. They reached out to Coach Monthly's help team explaining the mistake, and amicably received a full refund for the additional charge within the same billing cycle.
Billing Cycle Clarification: A subscriber was charged unexpectedly for a new billing cycle, prompting them to inquire about their renewal date. Upon review, the support team found that the user wasn’t aware of the renewal period overlaps and credited their account for the earlier charge as a goodwill gesture.
Service Interruption: A user experienced issues accessing materials during a crucial period and reached out to the support team. After discussing the service interruption, Coach Monthly offered the user a refund for that month since they could not fully utilize the service as intended.
The Easiest Way to Get a Coach Monthly Refund
If you're frustrated trying to get a refund from Coach Monthly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Coach Monthly is straightforward, thanks to their efficient communication and user-friendly systems. Here’s how you can keep tabs on your refund:
Check Your Email Updates: Coach Monthly sends detailed email notifications regarding your refund status. Look for emails from support@scottrossonline.com, which include updates on your refund request progress. Make sure to check your spam or junk folder if you don’t see them in your inbox.
Use the Coach Monthly App: If you're a mobile user, download the Coach Monthly app. Within the app, navigate to the ‘Account’ section and select ‘Order History’. Here you can see the current status of your refunds, along with any relevant details.
Account Dashboard Insights: Log into your Coach Monthly account on the website. In your account dashboard, head to the ‘Billing’ section where you can view all transactions. Any refund requests will be listed here with their current status.
Details on Refund Progress: When checking the refund status, keep an eye out for specific notes in the ‘Order History’. Coach Monthly provides updates such as when the refund has been approved, processed, and when the funds should arrive in your account.
Support Chat: If you have questions about a refund, consider using the live chat feature available on the Coach Monthly website. This allows you to get real-time assistance from customer service representatives who can provide updates and information regarding your specific refund case.
FAQ
We understand that it can be easy to forget to cancel on time. However, all subscription payments are non-refundable once processed, so we recommend keeping track of your subscription dates to avoid any unexpected charges. If you have any further questions or need assistance, feel free to reach out to our support team.
Refund processing times can vary depending on your financial institution, but typically, it may take 5 to 10 business days for the refunded amount to appear in your account. Please allow some time for the transaction to be processed, as it may take longer during peak periods.
If you see a charge but do not have an active subscription, please check your email for any recent communication regarding your account status. If you still believe there is an error, contact our customer support directly through the website for assistance with your inquiry.
If you are unable to secure a refund directly from Coach Monthly, you might consider reaching out to customer service again for further assistance. Additionally, you could escalate your inquiry within Coach Monthly's support system to ensure it receives the necessary attention. Reviewing your account details and subscription status might also provide helpful insights into your options.
If Coach Monthly refuses to issue a refund, you may want to carefully review the refund policy to understand the terms and conditions related to your purchase. Additionally, consider reaching out to customer support again for clarification or to discuss your situation further. It may also be helpful to check your account details to ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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