How to Get a Coaching With Brooke Refund

• Account Information: Have your Coaching With Brooke account details ready, including your email address used for registration.
• Transaction ID: Locate the transaction ID from your original payment receipt or email confirmation related to the coaching service purchased.
• Proof of Purchase: Keep a copy of your receipt or any proof of purchase that includes the date of transaction and service details.
• Coaching Program Details: Make a note of the specific coaching program you enrolled in, along with start dates, session counts, and any additional materials received.
• Reason for Refund: Clearly outline your reason for requesting a refund, including any specific issues or unsatisfactory experiences with the coaching program.
• Relevant Communication: Gather any email correspondence or chat logs with Coaching With Brooke that relate to your service experience.
• Feedback or Review: Prepare constructive feedback or a review reflecting your experience, which may support your refund request.
• Refund Policy Reference: Familiarize yourself with Coaching With Brooke's refund policy to ensure your request adheres to their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At Coaching With Brooke, we aim to provide our clients with effective coaching services tailored to their individual goals and needs. Understanding your rights regarding refunds for our services is essential to ensure a positive coaching experience. Refund eligibility can vary based on the type of service purchased and the specific circumstances surrounding your account.

Below are scenarios that might qualify you for a refund:

• Service Satisfaction: If you have not received the promised coaching sessions outlined in your package, you may be eligible for a refund proportional to the unmet sessions.
• Program Exchange: If you have enrolled in a specific coaching program and realize that it doesn't suit your needs, you might qualify for a transfer to an alternate program within a specified period of enrollment.
• Cancellation Policy: If you cancel your subscription within the cancellation period as detailed in your agreement, you may be eligible for a refund for any remaining sessions not utilized.
• Technical Issues: In the event you experienced significant technical difficulties that impeded your ability to participate in coaching sessions or access materials, you may request a review for potential eligibility for a refund.
• Exception Cases: Under extraordinary circumstances such as medical emergencies that prevent you from continuing with your coaching sessions, you could discuss potential options for a refund or session deferment with our support team.

For any inquiries about your specific situation, please refer to your coaching agreement or contact our support team for guidance on refund eligibility.

At Coaching With Brooke, users may occasionally find themselves needing assistance with refunds due to various circumstances. Below are some realistic scenarios where clients were able to successfully claim refunds:

• Subscription Overlap: A user realized they had accidentally subscribed to two coaching programs due to a misunderstanding during the onboarding process. Upon reaching out to Coach Brooke's support team, they explained their situation, and a refund was promptly processed for the duplicate subscription.
• Scheduling Conflicts: A client purchased a series of one-on-one coaching sessions but found themselves unable to attend due to an unexpected work commitment. After discussing the situation with coaching support, they received a refund for the sessions they could not attend, as per the cancellation policy.
• Change in Coaching Needs: A client signed up for a six-month program but soon realized they required a different coaching focus. After reaching out to Coaching With Brooke, they were able to switch plans and received a refund for the unused portion of their initial package.
• Technical Issues: A user faced difficulty accessing the online materials due to technical errors during a critical period of their program. After reporting the issue to customer service, they were granted a refund for that month's session, ensuring they felt supported despite the hiccup.

At Coaching With Brooke, we understand that tracking your refund status is important. Our streamlined process ensures you stay informed every step of the way. Here’s how to efficiently check the status of your refund:

• Email Updates: Check your inbox for email notifications from Coaching With Brooke. We send updates regarding your refund status, including when your request is received and when the refund has been processed. Look for subject lines that include "Refund Update" for quick access.
• Account Dashboard: Log into your account on our website and navigate to the Dashboard. Here, you will find a section labeled "Order History" where all transactions are detailed, including any refunds. This is your primary source for checking refund status at any time.
• Mobile App Notifications: If you’re using the Coaching With Brooke app, you will receive in-app notifications about your refund status. Make sure your notifications are enabled to keep updated without having to check manually.
• Billing Section: For detailed information, visit the 'Billing' section of your account settings. This area provides a comprehensive view of pending and completed transactions, including refund progress.
• Live Chat Support: If you have further questions, our support team is available via live chat on the website. They can provide the most current updates regarding your refund status and answer any specific questions you may have.