Many users only consider billing when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to help you understand how College Town Realty's refund process works, who qualifies for refunds, and the necessary steps to request your money back quickly and efficiently. Whether you're new to the platform or just looking for clarity, we're here to support you in navigating this process with ease.
What You Should Prepare Before Applying For Refund
Lease Agreement - Have a copy of your signed lease agreement to reference the terms and conditions for your specific rental.
Proof of Payment - Include receipts or bank statements confirming your payment for the rental or service.
Account Details - Compile your College Town Realty account information, including your username and the email associated with your account.
Refund Request Form - If applicable, download and fill out the specific refund request form from their website.
Transaction ID - Locate the transaction ID from your payment confirmation email for the specific rental or service.
Communication Logs - Gather any email or message correspondence regarding your rental or any prior refund discussions.
Move-Out Inspection Report - If applicable, have a copy of any move-out inspection report to support your reason for the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Bank Transfer
3-5 working days
eCheck
3-5 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from College Town Realty
At College Town Realty, we understand that situations may arise that affect your housing arrangements. It's important to be aware of your rights regarding housing services and any potential eligibility for refunds. While we aim to provide clear guidelines, the specific eligibility for refunds can depend on various factors related to your lease agreement and account status.
Here are some situations that may qualify for refunds:
Security Deposit Returns: If you have met the terms of your lease agreement and the property is returned in good condition, you may be eligible for the return of your security deposit.
Early Lease Termination: If your lease allows for early termination under certain conditions, you may qualify for a refund of any prepaid rent based on those specific circumstances.
Property Availability Issues: In the rare event that a property is not available as promised due to unforeseen circumstances, eligibility for a refund may be assessed based on the situation.
Service Issues: If there were significant maintenance issues reported in your residence that were not resolved in a timely manner, you might be able to inquire about compensation for that period.
Each situation is unique, and eligibility for refunds will depend on the specific terms outlined in your lease and your individual circumstances. For detailed guidance on your particular case, please reach out to our office for assistance.
Step-by-Step Process to Request Your College Town Realty Refund Like a Pro
If you purchased through College Town Realty:
Visit the College Town Realty website and log into your account.
Navigate to the Account Settings section.
Locate the Billing History tab to view your subscription details.
Identify the transaction you wish to dispute, focusing on recent charges.
Click on the Request Refund option next to the relevant transaction.
In the message box, state that the subscription renewed without proper notification.
Emphasize that the account has been unused during the subscription period.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions from the list.
Select your College Town Realty subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund from the menu.
In the provided text box, mention that the subscription renewed without prior notification.
Explain that your account has been unused during the subscription period.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find and select your College Town Realty subscription.
Tap on Manage Subscription and then Cancel Subscription.
After canceling, go back to the Menu and select Account.
Navigate to the Order History section.
Locate the relevant transaction and tap on it.
Select Request a Refund.
In your message, indicate that the subscription renewed unexpectedly.
Highlight that you have not used the account while subscribed.
Send your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select the Manage Account option.
Click on Subscriptions to view your active subscriptions.
Find the College Town Realty subscription and take note of the billing date.
Contact Roku Customer Support through their Support page.
Request assistance with a refund for the College Town Realty subscription.
In your message, mention that the subscription renewed without proper notice.
Emphasize that you haven’t used the account since the renewal.
Follow the instructions provided by customer support to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to College Town Realty for Refund
Script
Copy
Subject: Refund Request – College Town Realty Account [Your Email]
Dear College Town Realty Team,
I am writing to request a refund regarding my account. The reasons for this billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review. I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated and is awaiting approval.
Your refund request is being reviewed. You will be notified once it's approved.
Processing
The refund is currently being processed by our team.
Your refund is in queue. Typically processes within 5-7 business days.
Refunded
The full refund has been issued to your payment method.
You should see the refund reflected in your account shortly.
Partially Refunded
A portion of the refund has been processed.
You will receive the remaining balance soon, pending any adjustments.
Completed
The refund process is finished and the funds have been returned.
Your refund is fully complete, and you can review your statement for the transaction.
Rejected
The refund request has been denied for specified reasons.
Please check your email for the notification and further instructions.
Canceled
The refund request has been canceled, no funds will be issued.
Your refund request is no longer active. You may contact support for more details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At College Town Realty, numerous students and tenants navigate their housing journeys, leading to occasional refund requests. Here are some real user scenarios where refunds were successfully claimed:
Accidental Overpayment: A student mistakenly submitted two rental payments due to timing confusion. Upon reaching out to College Town Realty’s customer service, they provided evidence of the duplicate payment, which resulted in a prompt refund for the extra charge.
Early Lease Termination: A tenant needed to move out sooner than anticipated due to a job opportunity. After contacting College Town Realty and discussing their situation, the tenant was able to successfully negotiate an early termination of their lease and received a prorated refund for the remaining monthly rent.
Maintenance Fee Dispute: A resident contacted College Town Realty regarding a maintenance fee that appeared on their account. After clarifying that the issue was resolved prior to the charge, they provided the relevant communication and were granted a full refund of the maintenance fee.
Security Deposit Adjustment: A group of roommates rented a house and found some discrepancies regarding their security deposit return after move-out inspection. After presenting their case to College Town Realty, including photos and receipts, they received the adjusted amount of their security deposit back, ensuring a fair resolution.
The Easiest Way to Get a College Town Realty Refund
If you're frustrated trying to get a refund from College Town Realty—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with College Town Realty is straightforward and can be done through several efficient methods. Stay informed about the progress of your refund and ensure a smooth process by following these specific tips.
Monitor Your Email: College Town Realty sends regular email updates about your refund status. Look for emails with the subject line "Refund Update" to get the latest information on your request.
Check the Account Dashboard: Log in to your College Town Realty account and navigate to the Billing Section. Here, you can view detailed information about your current transactions, including any pending refunds.
Use the Mobile App: If you have the College Town Realty mobile app, you can easily check your refund status in the app's Order History section. Notifications will also alert you to any changes in your refund status.
Review Order History: Within your account settings, the Order History provides a timeline of your transactions and their current status. You can see when your refund was initiated and any updates provided by our team.
Understand Progress Updates: College Town Realty provides clear information about each stage of the refund process. You’ll receive details on when your refund is processed and when you can expect it to be credited back to your payment method.
FAQ
If you forgot to cancel your lease or service with College Town Realty on time, unfortunately, refunds may not be available due to the terms of the agreement you signed. However, we encourage you to reach out to our customer service team to discuss your situation, as they may be able to offer guidance or explore potential options.
Refunds from College Town Realty typically take 5 to 10 business days to process and appear in your account, depending on your bank's policies. Once the refund is initiated, you'll receive an email confirmation with the details.
If you notice a charge but do not have an active subscription, please start by checking your account or any associated email for subscription details. If you confirm that you are not subscribed, reach out to our customer service team for assistance in resolving the issue.
If you are unable to secure a refund directly from College Town Realty, consider reaching out to their customer service team again for further assistance. You may also explore escalation within their support system to review your case more thoroughly. Additionally, ensuring that all account details are accurate and up to date can facilitate smoother communication.
If College Town Realty refuses to issue a refund, consider reviewing their refund policy for specific guidelines. You may also reach out to their customer support team again for clarification or additional assistance. Additionally, ensure that all account details are accurate and that any relevant documentation is readily available for reference.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)