Many users of Common App may not think about billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you understand how Common App refunds work, who qualifies for a refund, and the steps to request your money back swiftly and efficiently. With clear instructions, we aim to make the process straightforward and stress-free.
What You Should Prepare Before Applying For Refund
Account Information: Your Common App account email and password for quick access.
Transaction ID: Locate and have your specific transaction ID related to the fee you seek a refund for.
Payment Method Details: Prepare information regarding the payment method used, including the last four digits of the credit card or bank account used for the transaction.
Application Information: Include the details of the application for which the refund is requested, such as the colleges selected and submission dates.
Refund Reason: A clear and concise explanation for the refund request, detailing the specific circumstances, such as issues with application submission or excessive fees.
Previous Correspondence: Any previous emails or messages exchanged with Common App regarding the refund that provide context or proof of your claims.
Documentation: Gather any receipts or confirmation emails received upon payment, showing proof of the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Electronic Check
7-10 working days
PayPal
5-10 working days
Fee Waiver (Conditional Approval)
Variable (based on application status)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Common App
Common App provides a platform for students to apply to multiple colleges and universities, which involves various registrations and processing fees. Users' eligibility for refunds may depend on specific circumstances related to their account management and application processes. It is essential for users to understand the scenarios in which a refund might be possible, ensuring a clear approach to their registration and application fees.
Withdrawal of Applications: If a user withdraws their application before a specific deadline, they may potentially qualify for a refund of their application fee.
Technical Issues: Instances where users experienced technical difficulties that impeded the completion of their application could also be grounds for seeking a refund.
Ineligible Programs: If a user applies to a program they later discover they are ineligible for, there could be a possibility to request a refund.
Incorrect Fees Charged: Users who receive a fee that does not align with the defined fee structure of their application may inquire about their refund eligibility.
Fees for Additional Services: Charges incurred for additional services, if not utilized due to legitimate reasons, might also be factors to qualify for a refund.
Each refund case may be evaluated individually, and users are encouraged to review the specific terms and conditions provided by Common App to determine their eligibility comprehensively.
Step-by-Step Process to Request Your Common App Refund Like a Pro
Navigate to the Help Center by clicking the question mark icon in the top right corner.
Select Contact Us from the Help Center options.
Choose Membership & Fees as the topic of inquiry.
Click on Request a Refund from the available options.
Fill out the refund request form, ensuring you include:
Your account email for identification.
The charge details related to the refund request.
An explanation stating that the service was not used.
A phrase about how the subscription renewed without notice.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Go to Subscriptions.
Find the Common App subscription and tap on it.
Select Cancel Subscription (if you need to cancel first).
During cancellation, choose the option to Report a Problem and follow the prompts to submit a refund request.
In the message, mention the subscription renewed without notice.
Indicate that your account was unused during the billing period.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Tap on Purchase History.
Locate the Common App subscription and tap on it.
Select Report a Problem.
In the message box, mention that the service was not used.
State that the subscription renewed unexpectedly.
If you purchased through Roku:
Navigate to the Roku website and sign in to your account.
Go to My Account and scroll down to the Your Subscriptions section.
Locate the Common App subscription and click on Manage Subscription.
Select Cancel Subscription.
After cancellation, visit the Help Center and choose Fees and Billing.
Click on Request a Refund and complete the necessary form.
Include a note regarding how the subscription renewed without notice.
Emphasize that the account was unused.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Common App for Refund
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Subject: Refund Request – Common App Account [Your Email]
Dear Common App Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find any relevant documentation attached to this email for your review.
I kindly ask for your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
This means the request has been received, but no action has been taken yet.
Processing
Your refund is currently being processed by our system.
Refunds typically take 3-5 business days to complete during this stage.
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the transaction in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your payment has been refunded.
Remaining services or products are still valid, and you will receive the refund amount specified.
Completed
The refund process has been finalized, and the funds have been returned.
You can confirm the refund in your transaction history and check your bank statement.
Canceled
Your refund request has been canceled, either by you or by Common App.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Students utilizing the Common App platform often encounter various situations that warrant a refund. Here are some realistic scenarios where users have successfully claimed refunds through effective communication and clear understanding of their account statuses.
Annual Membership Cancellation: A student decided to cancel their Common App membership after realizing they wouldn’t be applying to college this year. They contacted customer support, confirmed their cancellation, and successfully received a refund for the remaining months of their membership.
Incorrect Payment for Application Fee: A parent mistakenly submitted an application fee for a school that their child did not intend to apply to. After reviewing their application submissions, they contacted Common App’s support and provided the relevant details, leading to a prompt refund of the application fee.
Change in College Application Plans: A student initially applied to multiple colleges but later decided to withdraw one application due to changes in their academic focus. Upon reaching out to customer support to explain their situation, they were able to receive a refund for the application fee after the withdrawal was processed.
Technical Issues During Payment: A user faced a temporary technical glitch while trying to pay the application fee, resulting in an unsuccessful transaction. After contacting support and providing transaction details, they were assured the fee would not be charged and efficiently received a refund for their attempted payment.
The Easiest Way to Get a Common App Refund
If you're frustrated trying to get a refund from Common App—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Common App can help you stay informed about your application fees or any other eligible refunds. Here are specific tips to help you navigate the process:
Check Your Email Regularly: Common App sends refund updates via email to the address associated with your account. Look for emails from support@commonapp.org for the latest information on your refund status.
Utilize the Account Dashboard: Log into your Common App account and navigate to your dashboard. Under the Billing or Order History section, you can find detailed information about your refund requests and their current status.
In-App Notifications: If you are using the Common App mobile app, keep an eye out for in-app notifications. These alerts will provide you with real-time updates about your refund status and any actions you may need to take.
Review Refund Progress Details: Within your account settings, you will find a section dedicated to Refund Progress. This feature outlines the stages of your refund request, including 'Requested', 'In Process', and 'Completed'.
Contact Support for Clarification: If you're unable to find adequate information about your refund status, reach out to Common App support. They can provide personalized assistance and any updates regarding your refund status.
FAQ
Unfortunately, refunds cannot be issued for applications once the submission period has passed, including any instances where a user may have forgotten to cancel their application in time. It's important to keep track of deadlines and cancellation policies to avoid any potential charges. For specific concerns, you may reach out to Common App's support for assistance.
Refunds processed through the Common App typically take about 5 to 7 business days to appear in your account, depending on your financial institution’s processing times. Keep in mind that some banks may take longer to reflect the refund, so it's a good idea to monitor your account for updates.
If you see a charge but do not have an active subscription, please first verify your Common App account to ensure it matches your payment details. If discrepancies persist, reach out to Common App's customer support for assistance, providing any relevant transaction information for further investigation.
If you are unable to obtain a refund directly from Common App, consider reaching out to their customer service again for further assistance or clarification. Additionally, you can review your account details and documentation to ensure all relevant information is accurately presented. If necessary, escalate your request within Common App's support system for more comprehensive support.
If your refund request has been denied, you can start by carefully reviewing the Common App refund policy to ensure you understand the terms. Additionally, consider reaching out to Common App support again for clarification on your specific situation or to inquire about any alternative options available to you. Checking your account details for any discrepancies may also help in understanding the decision.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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