Navigating billing can often slip our minds until an unexpected charge catches our attention, especially with automatic subscriptions. This guide is designed to help you understand how refunds work with Complete Digital Consultancy Ltd CookieBot, ensuring you are well-informed about eligibility and the steps to request a refund efficiently. Our goal is to empower you with the knowledge needed to resolve any concerns quickly and seamlessly.
What You Should Prepare Before Applying For Refund
Account ID: Ensure you have your CookieBot account ID available, as it is crucial for identifying your account during the refund process.
Transaction ID: Locate your transaction ID for the purchase you are seeking a refund for; this helps in tracking your order.
Proof of Payment: Gather all receipts or confirmation emails that validate your purchase, showing the date and amount paid.
Subscription Details: If you're subscribed, have details about your subscription tier and duration, as refunds may vary based on the plan.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, focusing on specific issues such as dissatisfaction with service or errors in billing.
Usage Data: If applicable, compile any metrics or data demonstrating how CookieBot failed to meet your expectations or compliance needs.
Contact Information: Ensure your current contact details are ready for any follow-up communication from the support team.
Previous Support Interactions: If you’ve reached out for support before, have relevant emails or chat logs on hand to reference previous conversations regarding your issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Direct Debit
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Complete Digital Consultancy Ltd CookieBot
At Complete Digital Consultancy Ltd CookieBot, we aim to provide our users with clarity regarding their eligibility for refunds within the context of our cookie consent management services. Refund eligibility may depend on various factors related to subscription status, billing inquiries, and ongoing account management. Users experiencing certain circumstances may find they qualify for a refund based on our policies.
Here are specific situations that may qualify for refunds:
Subscription Downtime: If users experience significant downtime or service interruptions that affect their CookieBot functionalities, they may inquire about eligibility for a refund.
Billing Errors: Should there be discrepancies in billing that do not align with the agreed-upon services, users might be eligible for a refund after proper verification.
Service Dissatisfaction: In cases where users do not find the services effective after utilizing the trial period, they may consider submitting a request for a refund.
Plan Changes: Users changing their subscription plans or levels may explore whether any funds could apply towards adjustments if such changes impact their billing cycle.
Service Cancellation During Trial: Users who chose not to continue with the service during a free trial may check their eligibility for a refund if they were billed inadvertently.
Users are encouraged to reach out to our support team to discuss their specific situations and determine their eligibility for a refund based on individual circumstances. We are committed to providing clarity and assistance in managing your account and subscription with us.
Step-by-Step Process to Request Your Complete Digital Consultancy Ltd CookieBot Refund Like a Pro
If you purchased through Complete Digital Consultancy Ltd CookieBot.com:
Visit the ohalo.co website and log in to your account.
Navigate to the 'Account Settings' by clicking on your profile icon in the top right corner.
Select 'Billing' from the account menu.
Locate the 'Subscription Details' section and click on 'Request Refund'.
Fill out the refund request form:
Include a brief explanation emphasizing that you did not receive prior notice of the renewal.
Mention that the service was not used within the billing period.
Submit the form and check your email for confirmation of your request.
Monitor your email for any updates or follow-up information regarding your refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions' from the list.
Find the subscription for ohalo.co and tap on it.
Select 'Cancel Subscription' if that option is available (this may be required before requesting a refund).
Open the App Store and scroll down to your account (tap on your profile picture).
Tap on 'Purchased', then locate and select the subscription you want a refund for.
Scroll down and tap 'Report a Problem'.
Choose 'Request a Refund' from the options.
In the message, specify that the subscription auto-renewed without notice and that the account was unused.
Submit the request and wait for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on your profile icon in the top right corner.
Select 'Payments & subscriptions'.
Tap on 'Subscriptions' to view your active subscriptions.
Find the ohalo.co subscription and select it.
Tap 'Manage' and then 'Cancel Subscription' if required.
To request a refund, go back to the 'Payments & subscriptions' section and tap on 'Budget and history'.
Locate the order for your subscription and tap on it.
Select 'Request a refund' and choose the reason for your request.
In the comments, mention that the subscription renewed without notice and that the service was not used.
Submit the request and keep an eye out for the confirmation email.
If you purchased through Roku:
Go to your Roku home screen and select 'Streaming Channels'.
Scroll down and choose 'My Channels'.
Select the channel for ohalo.co, then choose 'Manage Subscription'.
Tap on 'Cancel Subscription' to halt future charges.
Open the Roku website and log into your account.
Select 'Manage account' from the dropdown menu under your profile icon.
Locate the 'Order History' section and find your subscription charge.
Click on 'Request a Refund' next to the charge.
In your message, clarify that the renewal occurred without notification and mention that the service was unused.
Submit the request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Complete Digital Consultancy Ltd CookieBot for Refund
I would like to request a refund in the amount of [Amount] for the billing dated [Billing Date].
Please find the necessary documentation attached for your reference.
I would appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will be notified once the refund request has been reviewed and approved.
Processing
Your refund is currently being processed by our finance team.
Expect an update within 3-5 business days as your refund is being completed.
Refunded
Your refund has been successfully processed and funds returned to your account.
Check your account; the refund should appear in 3-7 business days.
Partially Refunded
A portion of your total amount has been refunded.
Review the transaction details for the amount returned and any implications.
Completed
The refund process is complete, and you have received the refunded amount.
All transactions regarding your refund have been finalized.
Cancelled
Your refund request has been cancelled either by you or due to policy violations.
Please contact our support team for further assistance if needed.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Complete Digital Consultancy Ltd CookieBot, users may encounter various situations that lead them to request refunds. Here are some real user scenarios where refunds were successfully claimed:
Subscription Upgrade Adjustments: A user realized that the features included in their upgraded CookieBot subscription exceeded their requirements after just a week. They reached out to customer support to revert back to their previous plan, which was promptly approved, and the difference was refunded to their account.
Inadvertent Subscription Renewals: An entrepreneur forgot to cancel their CookieBot subscription before the renewal date, resulting in an automatic charge. Upon contacting support to explain the situation, they were allowed to cancel and received a refund for the unused portion of their subscription, making the process smooth and hassle-free.
Billing Queries Relating to Extra Features: A client had added a temporary add-on feature that they ultimately decided not to utilize. After speaking with support and clarifying their intentions, the team processed a refund for the added feature, ensuring the user only paid for what they intended to keep.
Multiple Account Management: A user managing multiple accounts mistakenly paid for the same CookieBot service twice for different accounts. After reaching out to support with their concerns, they were able to rectify the situation and successfully claimed a refund for one of the charges without any complications.
The Easiest Way to Get a Complete Digital Consultancy Ltd CookieBot Refund
If you're frustrated trying to get a refund from Complete Digital Consultancy Ltd CookieBot—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Complete Digital Consultancy Ltd CookieBot is crucial for keeping tabs on your financial transactions. Here’s how you can ensure you’re always updated on your refund progress:
Email Notifications: Keep an eye on your inbox! Complete Digital Consultancy Ltd CookieBot sends email notifications regarding your refund status. These emails will provide updates on your refund request, including when it has been processed and the estimated time for funds to reflect back in your account.
In-App Notifications: If you’ve installed the CookieBot mobile app, ensure that notifications are turned on. You’ll receive instant updates about your refund status directly within the app, making it easy to track any changes as they happen.
Account Dashboard: Log into your account on the CookieBot website. Navigate to the Order History section where you can view the details of your recent transactions. Here, you can check the status of your refund requests and see any relevant comments or notes from customer service.
Billing Section: For a more detailed view, go to the Billing section in your account settings. This area provides comprehensive information on all your financial transactions, including specific dates and amounts related to your refund.
Tracking Tools: Utilize the dedicated refund tracking feature available within your dashboard. This tool provides a clear timeline of your refund’s progress from initiation to completion, including any actions required on your part.
FAQ
If you forgot to cancel your subscription on time, refunds may not be available, as our policy generally requires notice before the billing cycle ends. We recommend checking the specific terms outlined in our user agreement for details on cancellation and refund eligibility. If you have any further questions, please feel free to reach out to our support team for assistance.
Refunds from Complete Digital Consultancy Ltd typically take 5 to 10 business days to process. The exact time may vary depending on the payment method used and the policies of your bank or financial institution. You will receive a confirmation once the refund has been initiated.
If you see a charge but don't have an active subscription, please start by checking your payment history for any past subscriptions or transactions. If you're still unsure, contact our customer support with your details, and we'll help clarify the situation.
If you're unable to secure a refund directly from Complete Digital Consultancy Ltd CookieBot, consider reaching out to customer service again to clarify any details or concerns. Additionally, you might explore escalating your request within their support system or reviewing your account details to ensure all relevant information has been provided.
If you find that Complete Digital Consultancy Ltd CookieBot has refused to issue a refund, consider reviewing their refund policy to ensure your situation aligns with their terms. It may also be helpful to contact their support team again for additional clarification or to present any details you believe may support your request. Additionally, double-check your account details to ensure that everything is in order.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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