How to Request A completed Refund

• Order Number: Locate the specific order number related to the transaction you wish to refund.
• Transaction ID: Ensure you have the transaction ID available from your payment confirmation email.
• Account Details: Log in to your Completed account and gather your username or registered email address.
• Reason for Refund: Prepare a clear and concise explanation for why you are requesting the refund.
• Date of Transaction: Note the exact date of the transaction for reference.
• Payment Method: Be ready to provide details about the payment method used (credit card, PayPal, etc.).
• Service/Product Received: Provide information about what service or product was delivered and how it met or failed to meet your expectations.
• Screenshots or Documentation: Collect any relevant emails or screenshots that support your refund claim (for example, confirmation emails or communication with support).
• Customer Support Interaction: Document any prior communication with customer service regarding the issue, including ticket numbers if applicable.
• Refund Policy Reference: Familiarize yourself with Completed's specific refund policy to ensure your request aligns with their guidelines.

At Completed, we understand that clarity around billing and service use is important to our users. Our platform offers subscription-based services designed to enhance productivity and project management. Eligibility for refunds depends on specific account situations and subscription status, and we aim to guide you through your options.

Here are some situations that may qualify for a refund:

• Service Downtime: If you experienced extended periods where the service was unavailable or significantly impaired, this situation might be eligible for a refund consideration.
• Subscription Overlap: For users who have not utilized their service during two overlapping subscription periods, such cases could lead to potential refund eligibility.
• Billing Adjustments: Users who have been billed for a service that was not utilized during the billing period may inquire about possible adjustments or refunds.
• Account Closures: If a user decides to close their account and recognizes charges after the closure, this may prompt discussions regarding potential credits or refunds, depending on the subscription type.
• Subscription Type Changes: When a user alters their subscription plan, certain scenarios may allow for refunds on unused resources from the original plan, contingent on specific terms outlined during the transition.

For more detailed inquiries regarding your situation, we encourage you to review your account history and contact our support team for personalized assistance.

Refunds can arise from various user circumstances while navigating the services offered by completed. Here are some successful scenarios where users were able to claim refunds:

• Subscription Downgrade: A user decided to downgrade their subscription plan from premium to basic after realizing they weren't utilizing all the features. Upon contacting completed support, they explained their situation and received a pro-rated refund for the unused days on their premium plan, making the transition seamless.
• Service Interruption: During a scheduled maintenance window, a user experienced unplanned downtime which affected their project delivery. After reporting the issue, completed issued a refund for the affected period, acknowledging the impact on the user’s productivity.
• Overlapping Subscription Periods: A user accidentally reactivated their old subscription while trying to upgrade to a new plan. They reached out to customer service, who quickly clarified the overlapping services and facilitated a refund for the unused portion of the old subscription.
• Billing Clarification: A user noticed an unexpected charge on their account which they believed was incorrect. Upon reviewing their account details with the support team, it was revealed that the charge was for a service they had paused. The team processed a refund for the charge after verifying their request, ensuring transparency and user satisfaction.

Tracking your refund status with Completed is straightforward and efficient. Here’s how you can stay updated on your refund progress:

• Check Your Email for Updates: Completed sends automatic email notifications when a refund is initiated and when it is completed. Make sure to check your inbox for these updates to stay informed.
• Utilize the Mobile App: If you’re using the Completed mobile app, you can easily check the refund status by navigating to the 'Orders' section. Tap on the specific order to view detailed refund information.
• Visit Your Account Dashboard: Log into your Completed account and head to the 'Account Dashboard.' From there, look for the 'Refunds' tab, which provides a comprehensive overview of all your refund requests and their current statuses.
• Access Order History: In your account, go to the 'Order History' section. Each order will have a status indicator showing whether a refund is pending, in process, or completed, along with timestamps of each change.
• Review the Billing Section: Within the 'Billing' section of your account, you can find detailed information regarding any pending refunds, including the amount and date of initiation.
• Contact Customer Support for Queries: If you have any questions or need specific details about a refund, use the in-app support feature to chat with a representative, who can provide timely updates regarding your refund status.