It's common for users to overlook billing details until an unexpected charge comes to light, especially in subscription services. This guide is designed to clarify how refunds work at Concierge ADHD Coaching, outlining eligibility requirements and providing simple steps for a quick refund request. Our goal is to empower you with the information you need to navigate the process with ease, ensuring you receive the support you deserve.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Concierge ADHD Coaching account.
Transaction ID: The unique transaction identifier for your coaching session or subscription purchase.
Service Details: A brief description of the service purchased, including the date of the session or the subscription term.
Refund Reason: A clear explanation of why you are requesting a refund, tailored to the specific service received.
Documentation: Any relevant emails, correspondence, or notes from sessions that support your refund request.
Payment Method Used: The type of payment method you used (credit card, PayPal, etc.) along with any associated details if applicable.
Previous Communications: Copies of any communication with coaching staff related to your concern or issue prior to requesting a refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Venmo
1-3 working days
Zelle
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Concierge ADHD Coaching
At Concierge ADHD Coaching, clients receive personalized coaching services tailored to individual needs and goals. Given the nature of our services, understanding your eligibility for refunds may depend on specific situations related to account management and service usage.
Refund eligibility may apply in the following scenarios:
Session Cancellation: If a client needs to cancel a scheduled coaching session, they should notify us at least 24 hours in advance. In cases where notice is given beyond this timeframe, a client may be eligible for a refund for that session.
Unused Sessions: Clients on a coaching package who have not utilized any of their prepaid sessions due to specific circumstances may qualify for a refund of those unused sessions.
Service Disruption: In the rare event of a long-term interruption of service by the coaching team, clients may be eligible for a refund for any coaching sessions affected by the disruption.
Client Satisfaction: If a client is not satisfied with their initial sessions due to a mismatch in coaching style and preferences, they may inquire about options for adjustments or potential refunds within the designated satisfaction period established in their service agreement.
Clients are encouraged to reach out to our support team for specific inquiries regarding their unique situation and eligibility for potential refunds, ensuring that each request is handled with consideration and understanding of individual needs.
Step-by-Step Process to Request Your Concierge ADHD Coaching Refund Like a Pro
If you purchased through Concierge ADHD Coaching:
Visit the Concierge ADHD Coaching website and log into your account.
Navigate to the "Billing" section found in your account settings.
Locate the specific subscription or membership you wish to get a refund for.
Click on the option for "Request Refund" or any similar phrasing you may see related to refunds.
In the provided message field, mention that the subscription was renewed without an alert, or emphasize that the account has been unused for a while.
Submit the refund request and make note of any confirmation number or response.
Check your email for a follow-up from Concierge ADHD Coaching regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find and tap on the Concierge ADHD Coaching subscription.
Scroll down and tap on Report a Problem.
Select the reason for your refund request—mention that the subscription renewed unexpectedly or that it has been unused.
Follow the prompts to submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) on the top left.
Select Subscriptions from the menu.
Find your Concierge ADHD Coaching subscription and tap on it.
Select Cancel Subscription if applicable, then choose to request a refund.
In the message box, indicate that the subscription auto-renewed without prior notice or mention that the service was not actively used.
Submit your refund request and wait for a response via your linked email.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to the Manage Account section.
Scroll to find the Concierge ADHD Coaching subscription under your channels.
Click on the option for Manage Subscription and then select Cancel Subscription.
On the cancellation confirmation page, look for an option to Request a Refund.
In your message, highlight that the subscription was renewed unintentionally or that you have not been using the service.
Follow any remaining instructions on the screen to finalize the refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount] for the transaction processed on [Billing Date]. Please find attached any relevant documentation for your reference.
I kindly request a confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting review.
Your request is under evaluation. Processing times can take up to 5 business days.
Processing
The refund is currently being processed by the Concierge ADHD Coaching team.
We are actively reviewing your request and preparing to issue the refund.
Refunded
The refund has been completed and your payment has been returned.
Funds have been credited back to your original payment method. Check your account for confirmation.
Partially Refunded
Only a portion of the original payment has been refunded.
You will receive the partial amount back, reflecting the services used.
Completed
The refund process is successfully finalized.
All transactions related to your refund are settled and confirmed.
Canceled
The refund request has been withdrawn or cannot be processed.
If you didn't initiate this, please contact our support team for review.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of Concierge ADHD Coaching, users often navigate the intricacies of ADHD support services tailored to their unique needs. Here are some scenarios where clients successfully claimed refunds based on specific situations related to their coaching plans:
Session Reallocation: A client realized they had booked two coaching sessions for the same week by mistake. After reaching out to the Concierge ADHD Coaching support team, they were able to reschedule one session and receive a refund for the additional charge, facilitating better management of their time and resources.
Monthly Subscription Adjustment: A user decided to modify their subscription plan to suit their needs better after a few months. Upon contacting support to switch to a less intensive coaching package, they were informed that they were eligible for a prorated refund for the unused portion of the higher-tier service, which was processed promptly.
Session Cancellation: Due to unforeseen circumstances, a client had to cancel a scheduled coaching session with less than 24 hours’ notice. Although the cancellation policy stated no refunds were available for late cancellations, the client explained their situation, and the team compassionately granted a one-time exception and issued a refund for the session as a courtesy.
Multiple Account Management: A mother managing accounts for herself and her child mixed up the billing details and paid for two separate subscriptions. Upon realizing the error after receiving her statement, she reached out to Concierge ADHD Coaching, confirmed the duplicate subscription, and successfully received a refund for one of the payments following the clarification of her account management situation.
The Easiest Way to Get a Concierge ADHD Coaching Refund
If you're frustrated trying to get a refund from Concierge ADHD Coaching—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Concierge ADHD Coaching is a straightforward process designed to keep you informed every step of the way. Here are some efficient ways to check on the status of your refund:
Check Your Email: Look for email updates from Concierge ADHD Coaching regarding your refund. These emails typically include your refund request confirmation and progress updates. Ensure that you check your spam or junk folder to avoid missing any important notifications.
Access Your Account Dashboard: Log in to your account on the Concierge ADHD Coaching website. Navigate to the Billing Section where you can find details about your refund. This section will show the current status of your refund, along with any relevant dates.
Review Your Order History: In your account settings, visit the Order History section. Here, you can see all previous transactions and the associated refund requests, including their current statuses.
Utilize In-App Notifications: If you use the Concierge ADHD Coaching mobile app, make sure to enable notifications. You will receive real-time updates about your refund request, making it easy to stay informed on the go.
Contact Customer Support: If you're unable to find information regarding your refund, reach out to Concierge ADHD Coaching's support team. They can provide you with specific details and assist in tracking your refund further.
FAQ
We understand that sometimes cancellations can be overlooked. However, our policy states that refunds can only be processed if the cancellation is made within the specified timeframe. We encourage you to reach out to us for further assistance, and we'll do our best to support you.
Refunds typically take 5 to 10 business days to process after the request has been approved. The exact time may vary based on your financial institution's policies. Please allow for this time frame before inquiring about the status of your refund.
If you see a charge but do not have an active subscription, please first check your email for any recent communications regarding your account status. If you need further assistance, contact our customer support team with your transaction details, and they will help resolve the issue.
If you are unable to obtain a refund directly from Concierge ADHD Coaching, consider reaching out to customer service for further assistance or clarification. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details for any additional information or steps may also be helpful.
If Concierge ADHD Coaching is unable to issue a refund, you may want to review their refund policy to understand the specifics of their terms. You can also reach out to their support team again for clarification on the decision, or double-check your account details to ensure your request was processed correctly.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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