It's common for users to overlook billing details until an unexpected charge catches their attention, often due to automatic renewals. This guide is designed to help you understand how refunds for Connected Services work, identify who is eligible, and outline the simple steps to request your money back efficiently. By following these instructions, you can feel confident in navigating the refund process and ensuring your account remains hassle-free.
What You Should Prepare Before Applying For Refund
Account Information: Your Subaru Connected Services account username and registered email address.
Transaction ID: The unique transaction ID associated with the purchase you wish to refund.
Service Details: Specify the particular Connected Service (e.g., Remote Services, Safety & Security) you are requesting a refund for.
Date of Purchase: The exact date when the service was purchased to verify eligibility for refund.
Refund Reason: A detailed explanation of why you are requesting the refund, which can help expedite the process.
Payment Method: Information about the payment method used (e.g., credit card, PayPal) to facilitate processing.
Proof of Service Cancellation: Any evidence of cancellation or issues with service, such as screenshots or emails.
Contact Preferences: Clear instructions on how you prefer to be contacted regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Connected Services
Connected Services provides a suite of subscription-based services designed to enhance the driving experience of Subaru vehicles, including remote access, diagnostics, and safety features. Users may have various situations that could affect their eligibility for refunds related to these services. Understanding the context of your subscription and use of the services is essential for determining how refunds might apply.
Subscription Cancellation: If a user decides to cancel their subscription before the next billing cycle, they may qualify for a refund of the unused portion of the service based on the terms of the subscription.
Service Interruption: In situations where users experience significant service interruptions or outages that affect their ability to utilize Connected Services, they might be eligible for a refund for the period during which those services were unavailable.
Incorrect Billing: Users who have concerns about their billing amount or frequency may want to clarify their account status, as certain discrepancies in billing may lead to an eligibility assessment for a refund.
Promotional Discounts: If users signed up for promotional offers and did not receive the expected discount, they may want to review their account and could be eligible for a refund reflecting the promotional terms.
Service Dissatisfaction: If a user finds that the features of Connected Services do not align with their expectations, they may inquire about refund options based on the satisfaction guarantee policies, if applicable.
Overall, assessing eligibility for refunds involves understanding the specific circumstances of your subscription and service usage. Users are encouraged to review their account details and the terms of service for more guidance on potential refund eligibility.
Step-by-Step Process to Request Your Connected Services Refund Like a Pro
If you purchased through subarusolterraconnectedservices.com:
Go to subarusolterraconnectedservices.com and log in to your account.
Navigate to the Account Settings section.
Select Billing Information.
Click on View Past Transactions or Purchase History.
Locate the subscription or charge you wish to refund.
Click on the Request Refund option next to the transaction.
In the message box, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit your refund request and monitor your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the Connected Services subscription.
Scroll down and tap on Report a Problem.
Choose Request a Refund from the options provided.
In your request, mention that the subscription renewed without notice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Select the Menu (three horizontal lines) in the upper-left corner.
Go to Subscriptions and find your Connected Services subscription.
Tap on the subscription and select Cancel Subscription.
After canceling, go back into the Menu and select Account.
Scroll down to Purchase History and locate your Connected Services charge.
Tap on the charge and choose Request a Refund.
In your message, emphasize that the account was unused.
If you purchased through Roku:
Log in to your Roku account on the Roku website.
Click on Manage Your Subscriptions.
Locate the Connected Services subscription in your list.
Click on the Subscription Details.
Select Cancel Subscription first.
Then, go back to your account page and click on Order History.
Find the transaction related to Connected Services.
Choose Request a Refund next to the transaction.
In your request, state that the subscription renewed without notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason].
The amount I would like to request for refund is [Amount].
If applicable, I have attached documentation to support my request.
I would appreciate a confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once a decision has been made, typically within 1-3 business days.
Processing
Your refund is being processed.
Expect your funds to be returned in 5-7 business days.
Refunded
Your refund has been successfully issued.
The amount has been credited back to your original payment method.
Partially Refunded
You have received a partial refund on your transaction.
The remaining amount will not be refunded, and you'll see the adjusted balance soon.
Completed
The refund process is complete, and no further action is required.
Your account balance is up to date; feel free to contact support if needed.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Connected Services, users may occasionally find themselves needing to request a refund for various reasons related to their subscriptions and services. Here are some examples of how users successfully navigated the refund process:
Subscription Overlap: Jane realized she had accidentally added a second subscription plan for her Subaru’s connected services while trying to upgrade her existing plan. Upon contacting customer support for clarification, she was guided through the cancellation of the duplicate subscription and promptly received a refund for the second charge.
Service Interruption: During a recent road trip, Tom experienced unexpected service interruptions with his vehicle's connected apps. After reaching out to support, he was informed that his subscription had been affected due to temporary technical issues. The team not only resolved the issue but also issued a refund for the downtime, ensuring Tom felt valued as a customer.
Account Management Inquiry: Maria noticed a discrepancy in her billing statement regarding her connected services. With a quick inquiry to customer service, she learned that a billing adjustment was necessary due to a minor error in her plan specifications. Following their thorough explanation, her account was adjusted, and a refund was processed for the overcharge.
Plan Change Request: After switching from a basic plan to a premium plan, David reached out to clarify when he would be charged for the new service. The support team confirmed his new plan and, upon request, issued a refund for the initial charge that did not reflect his updated subscription benefits.
The Easiest Way to Get a Connected Services Refund
If you're frustrated trying to get a refund from Connected Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Connected Services is both straightforward and efficient. By leveraging the various communication channels and tools available, you can stay updated on the progress of your refund seamlessly.
Check Your Email: Connected Services sends email notifications regarding the status of your refund. Be sure to monitor your inbox for updates, which will include confirmation of your refund request and any changes to its status.
Mobile App Notifications: If you're using the Connected Services mobile app, enable notifications to receive real-time updates on your refund status. This ensures you won't miss important communications directly to your device.
Account Dashboard Access: Log into your Connected Services account and navigate to the Order History section. Here, you will find detailed information about your refund request, including the initiation date and the estimated processing time.
Billing Section Insights: Within your account settings, check the Billing section to view any pending refunds. This section displays the transaction history associated with your account, highlighting refunds and their current status.
Progress Updates: Connected Services provides detailed updates regarding the progress of your refund. You can see whether it is in the process of being approved or has been issued, giving you clear insight into its current status.
FAQ
If you forgot to cancel your subscription on time, refunds typically depend on the specific terms of your service agreement. We encourage you to review the cancellation policy and reach out to customer support for assistance with your situation.
Refund processing times can vary, typically ranging from 5 to 10 business days. Once your refund is initiated, it will depend on your financial institution's processing speed to reflect the amount back in your account.
If you notice a charge but do not have an active subscription, please check your account for any past subscriptions or services that might still be active. If you believe there is an error, contact our customer support team for assistance in reviewing your account and clarifying the charge.
If you're unable to secure a refund directly from Connected Services, consider reaching out to customer service again for additional clarification or assistance. You may also want to explore escalating your inquiry within their support system for further review. Additionally, reviewing your account details for any discrepancies can help ensure all information is accurate.
If your refund request has been declined by Connected Services, consider reviewing their refund policy to ensure all guidelines were followed. You may also want to reach out to customer support again for clarification or assistance. Additionally, check your account details to confirm that all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)