Many Conquer Club users may not think about billing until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process for Conquer Club, outlining who is eligible for a refund and the steps needed to request your money back quickly and efficiently. We aim to provide clarity and assistance so you can confidently address any billing concerns that may arise.
What You Should Prepare Before Applying For Refund
Your Conquer Club Username: Ensure you have your account username for easy identification.
Transaction ID: Locate the specific transaction ID associated with your purchase, which can typically be found in your account's transaction history.
Purchase Date: Note the date of the transaction to help process your refund request correctly.
Details of the Item: Specify whether you are requesting a refund for a subscription, additional armies, or any other in-game purchases.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, including any relevant circumstances.
Email Correspondence: Gather any email communication related to your purchase, including receipts and confirmation emails.
Account Status: Check your account status to ensure it is active and not suspended, as this may affect refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Stripe
5-10 working days
Bitcoin
Up to 14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Conquer Club
At Conquer Club, users engage in an online strategy game experience, often by subscribing to premium features. Understanding your rights and eligibility for refunds is essential to navigating the billing processes related to your account. Refund eligibility may depend on specific circumstances surrounding your subscription or service usage.
Here are situations that may qualify for a refund or adjustment related to your Conquer Club account:
Unused Subscription Time: If you have subscribed to a premium membership but have not utilized the service within a specified time frame, you might be eligible for a refund for the unused portion of your subscription.
Account Issues: If there are technical difficulties preventing access to your premium features, and these issues persist despite repeated attempts to resolve them, you may want to inquire about potential account adjustments.
Service Interruptions: In the event of significant service interruptions that affect your ability to play or access premium features, you could consider requesting compensation or a refund for that period.
Premium Features Not Available: If you experience a situation where features you have paid for are not accessible or functioning correctly, this may warrant a discussion about a possible refund or credit for that service.
For further clarification on your specific account situation or to discuss eligibility, it is advisable to contact Conquer Club’s support directly, as they can provide the most accurate guidance based on your circumstances.
Step-by-Step Process to Request Your Conquer Club Refund Like a Pro
If you purchased through Conquer Club.com:
Log in to your Conquer Club account.
Navigate to the Account Settings tab.
Select Billing Information.
Find the section labeled Recent Transactions or Subscriptions.
Identify the relevant subscription or charge.
Click on Request Refund.
In the provided text box, mention that the renewal occurred without prior notice and emphasize that the account was not in use.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Conquer Club subscription from the list.
Tap on Cancel Subscription, then proceed to request a refund.
Choose Report a Problem under the subscription.
In the issue description, state that the renewal was unexpected and that the service was unused.
Follow the on-screen instructions to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments and Subscriptions.
Tap on Subscriptions and find the Conquer Club subscription.
Tap on Manage and then Cancel Subscription.
After cancellation, go back to the Payments and Subscriptions menu.
Tap Request a Refund and select the Conquer Club charge.
In the feedback section, say that you were caught off guard by the renewal and had not used the service.
Submit your request for review.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Settings and select System.
Choose Manage Account and then Subscription Management.
Find and select the Conquer Club subscription.
Choose Cancel Subscription.
Visit the Roku support website for refund requests.
Fill out the refund form, mentioning the renewal was unexpected and that the account has been unused.
Submit the form and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Conquer Club for Refund
Script
Copy
Subject: Refund Request – Conquer Club Account [Your Email]
Dear Conquer Club Support,
I am writing to formally request a refund for a recent charge associated with my account. The details of the billing situation are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation related to this request for your review.
Please confirm receipt of this refund request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your request is in process. You will be notified once it is reviewed.
Processing
The refund is being processed and is on its way to completion.
Your refund is actively being handled. Expect it to complete soon.
Refunded
The refund has been successfully issued to your account.
Funds have been returned. Check your payment method for the amount.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive a partial refund. The details will be in your account.
Completed
The refund process has been finalized, and no further action is needed.
Your refund has been successfully completed. Enjoy your game!
Canceled
The refund request was canceled, either by you or by the system.
No refund will be issued. Please reach out if this was an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Conquer Club is a popular online strategy game platform where players engage in tactical multiplayer games. Occasionally, users may encounter situations where they need to request a refund for various reasons related to their accounts. Here are some real user scenarios demonstrating how refunds were successfully claimed:
Accidental Subscription Upgrade: A player accidentally upgraded their account from a basic to a premium subscription without intending to. Upon realizing this, they contacted Conquer Club’s support team to clarify their subscription details. After reviewing the account history, support issued a refund for the upgrade, reverting the user back to their original plan.
Billing Cycle Confusion: After using Conquer Club for a few months, a user noticed an unexpected charge for their subscription renewal. Upon reaching out to support for confirmation on the billing cycle, they learned that they had missed the previous notification about the renewal. Support promptly processed a refund as a courtesy and provided clearer information about upcoming charges.
Service Downtime: During a major tournament, a player experienced significant downtime due to server issues. After the situation was resolved, they submitted a refund request for the tournament entry fee, citing the technical difficulties encountered. Conquer Club acknowledged the inconvenience and refunded the entry fee to the player’s account as a gesture of goodwill.
Gift Subscription Mismatch: A user received a gift subscription for Conquer Club, but it was for a plan that did not align with their current account type. They contacted customer support to explain the situation, and after a review, the support team arranged for a refund of the gift subscription amount, allowing the user to choose a plan that matched their preferences.
The Easiest Way to Get a Conquer Club Refund
If you're frustrated trying to get a refund from Conquer Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Conquer Club can be an efficient process if you know where to look. Here’s how you can stay updated on your refund progress:
Email Notifications: Keep an eye on your registered email for updates regarding your refund. Conquer Club sends notifications when your refund is processed or if further action is needed from your side.
Account Dashboard: Log into your Conquer Club account and navigate to the Account Settings. From there, you can access the Order History section, where you’ll find details on your refunds, including their current status.
Billing Section: In the Billing section of your account, specific information about your refunds will be available. Check here regularly for detailed progress updates, as this area lists all financial transactions.
In-App Notifications: If you're using the Conquer Club mobile app, ensure you have enabled notifications. Important updates about refunds may also appear as in-app alerts, providing you with timely information.
Refund Progress Information: Conquer Club usually provides not just the status but also estimated timelines. Look for messages indicating when you can expect the refund to be fully processed back to your original payment method.
Support Contact: If you notice unusual delays, you can reach out to Conquer Club’s support team directly via their help section. Include your order number to expedite the tracking process.
FAQ
If you forget to cancel your subscription on time, refunds are typically not issued for the current billing cycle. However, we recommend reaching out to our customer support team, as they may be able to assist you with your specific situation.
Refunds from Conquer Club typically take 5 to 10 business days to process, depending on your payment method and financial institution. Once initiated, you will receive a confirmation email, and the funds should reflect back in your account within that timeframe.
If you see a charge but don't have an active subscription, please first check your account settings to confirm your subscription status. If you still require assistance, kindly reach out to Conquer Club's support team with details of the charge, including the date and amount, to help them address your concern promptly.
If you're unable to receive a refund directly from Conquer Club, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system or reviewing your account details to better understand any applicable policies.
If Conquer Club has declined your refund request, consider reviewing the refund policy on their website to ensure you understand the guidelines. You may also reach out to their support team again for clarification on your specific situation, or double-check your account details to ensure everything is correct and complete.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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