Many users often overlook billing details until an unexpected charge surprises them, such as an automatic renewal of a subscription. This guide is designed to clarify how Constitution refunds operate, including eligibility criteria and the straightforward steps for requesting your money back promptly. We aim to make the refund process as smooth as possible, ensuring you have all the information needed to navigate any concerns efficiently.
What You Should Prepare Before Applying For Refund
Account Email and Username: Have the email address associated with your Constitution account and your username ready for identification.
Order Invoice or Receipt: Gather your invoice or receipt which includes the order number and details of the purchase made.
Transaction ID: Locate the transaction ID from your purchase confirmation email, as this will expedite the refund process.
Reason for Refund: Prepare a concise explanation of the reason for your refund request, referencing any relevant issues with the service or product.
Subscription Details: If applicable, provide details about your subscription plan, including the start date and any changes made during the subscription period.
Communication Logs: If you have previously contacted customer support, keep records of your communication, including dates and topics discussed.
Proof of Cancellation: If applicable, include any confirmation emails or receipts showing that you’ve canceled your service if that’s part of the refund criteria.
Payment Method Information: Have the details of the payment method used (credit card or PayPal info) to assist in processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
ACH Transfer
7-10 working days
Gift Card
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Constitution
At Constitution, we prioritize transparency and user satisfaction, providing a clear framework for understanding refund eligibility as it pertains to our subscription-based services. Users may inquire about their eligibility for refunds under specific circumstances linked to account management, subscription status, or billing clarifications.
Unused Subscription Period: Users who have a subscription but do not utilize the service for a billing cycle may explore the option of a refund for that cycle if requested within a reasonable timeframe.
Subscription Cancellations: In cases where users cancel their subscription, they might be eligible for a refund for any remaining balance if the cancellation is processed according to our policy timeframe.
Service Interruptions: Users experiencing service interruptions due to technical issues on our end may qualify for a refund for the duration of the downtime, subject to an inquiry.
Account Management Adjustments: For users who have made significant changes to their account settings or subscription tiers, there may be eligibility for refunds based on the terms of the new subscription.
Promotional Offers: In instances where users have not received the benefits of a promotional offer as expected due to subscription issues, a refund related to that promotion might be eligible upon review.
Please note that all refund inquiries are evaluated on a case-by-case basis and subject to Constitution’s specific terms and conditions. Users are encouraged to reach out directly for clarifications regarding their account and any related billing questions.
Step-by-Step Process to Request Your Constitution Refund Like a Pro
If you purchased through constitution.org:
Visit constitution.org and log into your account.
Navigate to the Account Settings section.
Find the Billing History or Subscriptions tab.
Locate the specific transaction for which you wish to request a refund.
Click on the Request Refund option.
In the message, mention that the subscription renewed without notice and that the account has been unused.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription associated with constitution.org and tap on it.
Scroll to the bottom and select Report a Problem.
Choose the reason for the refund, emphasizing that the subscription renewed without notice.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Locate your constitution.org subscription and tap it.
Tap on Report a Problem.
Explain that the subscription was renewed without ample notice and specify that you didn’t use the service.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Choose My Account from the menu.
Scroll to the Manage Subscriptions section.
Select the constitution.org subscription.
Click on Request Refund.
In your request, state that the subscription renewed unexpectedly and that you did not utilize it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Please find attached documentation relevant to this request, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow 3-5 business days for us to review your request.
Processing
Your refund is currently being processed.
You can expect the refund to be completed within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
Check your account; it may take 3-5 business days to appear.
Partially Refunded
A portion of your total order has been refunded.
Review your account for the refunded amount and contact us for questions.
Completed
The refund process is complete.
No further action is required; your funds have been fully returned.
Canceled
Your refund request has been canceled.
If this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Constitution, users may occasionally find themselves needing to initiate a refund due to various circumstances. Here are some realistic scenarios that illustrate how users successfully claimed refunds from Constitution:
Subscription Upgrade Misunderstanding: A user decided to upgrade their Constitution subscription to access additional features. However, after reviewing their account, they realized the new plan did not suit their needs. They contacted customer support for clarification and successfully received a refund for the extra charge within the billing cycle.
Content Access Issues: After subscribing to Constitution, a user experienced intermittent access to premium content due to a technical issue. They reached out to customer service, and after the issue was not resolved in a timely manner, they were offered a full refund for the time lost while they were unable to access their account as expected.
Subscription Renewal Confusion: A customer planned to temporarily pause their Constitution subscription for a few months. After mistakenly being charged for the renewal, they promptly contacted support to explain the situation. The team reviewed their request, confirmed the pause was not applied, and issued a refund for the recent payment.
Service Feature Unavailability: A user subscribed to access a specific educational program featured on Constitution. When it was unexpectedly removed from the platform, the user reached out to customer support expressing their disappointment. Considering the value of the subscription, the support team granted a refund for the month's subscription fee due to the unavailability of promised content.
The Easiest Way to Get a Constitution Refund
If you're frustrated trying to get a refund from Constitution—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Constitution is streamlined and efficient, ensuring you're always informed about the progress of your refund. Here are some specific tips to help you keep tabs on your refund efficiently:
Email Updates: Constitution typically sends email notifications when your refund is processed. Check your inbox for messages from updates@constitution.org, and keep an eye on your spam folder just in case.
Account Dashboard: Log into your Constitution account and navigate to the Order History section. Here, you’ll find detailed information about each order, including its current refund status.
Mobile App Notifications: If you have the Constitution app installed, ensure that notifications are enabled. You will receive instant updates regarding your refund within the app, conveniently displayed in your notification center.
Billing Section: For additional details, check the Billing Section of your account settings. This section often includes the timeline of your refund request and any associated notes from customer service.
Transaction History: In the Transaction History of your account, you can view any credits or pending refunds, accompanied by timestamps for when they were initiated.
Customer Support: If you need further assistance, don’t hesitate to reach out to Constitution’s customer support via the help center. They can provide real-time updates on your refund status if needed.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to issue a refund for the most recent charge. We encourage users to set reminders for cancellation deadlines to avoid this situation in the future.
Refunds typically take 5 to 10 business days to process, depending on your financial institution. Once the refund is initiated, you can usually expect to see the amount credited back to your account within this timeframe. Delays can occasionally occur based on the policies of your bank or payment provider.
If you see a charge but don't have an active subscription, please check your email for any subscription confirmations or related communications. If you still believe there’s an error, contact our support team with details of the charge, and we will assist you in resolving the matter.
If you're unable to obtain a refund directly from Constitution, consider reaching out to their customer service team for further assistance. You may also want to escalate your inquiry within their support system to ensure your issue is addressed. Additionally, reviewing your account details and order history can provide clarity and may facilitate a resolution.
If Constitution refuses to issue a refund, you may want to carefully review their refund policy to understand the criteria for eligibility. It can also be beneficial to contact their customer support team again, providing any relevant details about your request. Additionally, checking your account details for any updates or notifications related to your transaction may help clarify the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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