It's not uncommon for users to overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide aims to clarify how refunds work at Construct101, including eligibility criteria and straightforward steps to quickly request your money back. Our goal is to empower you with the information you need, ensuring a smooth experience as you navigate the refund process.
What You Should Prepare Before Applying For Refund
Account Credentials: Ensure you have your Construct101 account login information ready to access your order details.
Order Confirmation Email: Locate the original confirmation email for your order, which contains important information such as the order number and purchase date.
Transaction ID: Find your transaction ID from your payment confirmation, as this is required for processing your refund.
Service/Product Details: Gather specific details about the service or product you are requesting a refund for, including its name, features, and the reason for your dissatisfaction.
Refund Policy Review: Familiarize yourself with Construct101's specific refund policy to ensure your request adheres to their guidelines.
Evidence of Issue: Compile any documentation or screenshots that support your reason for requesting a refund, such as errors in service delivery or product issues.
Time Frame: Note the date of your purchase and ensure your refund request is within Construct101's allowable time frame for refunds.
Payment Method: Be prepared to provide the details of the payment method used for the purchase, including the last four digits of your credit card or PayPal account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Construct101
At Construct101, users have specific rights regarding their subscriptions and service usage, ensuring a transparent and satisfactory experience. Eligibility for refunds is determined by the context of your account management, subscription status, and certain product-specific scenarios. Understand your rights and the situations that may qualify for a refund.
Service Quality Issues: Users experiencing technical difficulties or service interruptions may inquire about a refund. Construct101 is committed to resolving such issues promptly, and, depending on the duration and impact, a refund may be available.
Non-Usage Credits: If a user has not utilized their subscribed service within a billing period, they might be eligible for a partial refund or credit toward future services, based on Construct101's policies on dormant accounts.
Account Downgrades: Users who choose to downgrade their subscription plan may inquire about adjustments or refunds for the remaining balance of their service duration, consonant with Construct101's policy on changes in subscription tiers.
Trial Periods: For users who have opted into free trial periods, if you decide that Construct101's services do not meet your expectations, you may qualify for a cancellation and avoid charges at the end of the trial.
For a comprehensive understanding of your potential eligibility for a refund, it is recommended to refer to Construct101's full terms of service or reach out to customer support for assistance tailored to your account circumstances.
Step-by-Step Process to Request Your Construct101 Refund Like a Pro
If you purchased through Construct101.com:
Go to the Construct101 website and log in to your account.
Navigate to the Account Settings section.
Select Billing History or Manage Subscriptions.
Locate the most recent charge and click on Request Refund or Report Issue.
In the message box, mention that the subscription renewed without notice and that you were not using the account.
Submit your request and keep an eye on your email for any updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Construct101 subscription.
Select Cancel Subscription to stop future renewals.
After canceling, go to the App Store and scroll down to Report a Problem.
Log in, select the subscription, and choose Request a Refund.
In your request, explain that your subscription was renewed unexpectedly and that it was unused.
Submit the request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your Construct101 subscription and tap on it.
Tap on Cancel Subscription to end further charges.
Go back to the menu and select Account.
Scroll down and click on Purchase History.
Locate your Construct101 charge and click on Report a Problem.
In your explanation, mention that the subscription was renewed without prior notice and that it was inactive.
Complete the report and await further communication from Google Play.
If you purchased through Roku:
On your Roku device, navigate to Settings.
Choose Manage Account.
Select Manage Subscriptions.
Locate your Construct101 subscription.
Select Cancel Subscription to stop future charges.
Using a web browser, visit the Roku website and sign in to your account.
Go to Purchase History to find your Construct101 transaction.
Click on Report a Problem next to the charge.
In the prompt, say that the subscription renewed without prior notice and it was not in use.
Submit your report and check your email for further steps.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to request a refund for my account associated with the email [Your Email].
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation of my refund request within 3-5 business days. Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet processed.
Your refund is being reviewed and may take up to 3 business days to update.
Processing
The refund request is currently being processed by our team.
Your refund is in progress and should be complete within 5 business days.
Refunded
The total amount has been returned to your original payment method.
You should see the refund reflected in your account within 3-5 business days.
Partially Refunded
A portion of your order has been refunded, while other items remain.
Check your payment method for the adjusted refund amount.
Completed
The refund process is fully complete.
Your refund is finalized, and no further actions are needed.
Canceled
The refund request has been canceled, either by you or by our team.
If this was a mistake, please reach out to support to re-initiate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how refunds work can greatly enhance the user experience at Construct101. Here are a few scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their subscription plan to fit their project needs better. After noticing a charge for the upcoming cycle, they quickly contacted Construct101's support team. Upon verifying the plan change, the support staff processed a refund for the difference between the two plans, ensuring a smooth transition for the user.
Service Interruption: A customer experienced unexpected downtime while using Construct101's software for a major project. Understanding the value of connectivity, the user reached out to customer support to report the issue. After a thorough check, the team confirmed the outage and issued a partial refund for the duration of the service disruption, appreciating the user's patience.
Accidental Upgrade: A user accidentally upgraded their subscription while exploring features. Realizing the mistake almost immediately, they reached out to Construct101’s customer service. After confirming the request and verifying the timing of the upgrade, support kindly reverted the user to their previous plan and processed a refund for the difference.
Billing Clarification: After reviewing their billing statement, a user sought clarification about a recent charge they did not recognize. Upon contacting Construct101, the support team promptly reviewed the user's account history and discovered that the charge was part of an annual renewal. However, recognizing the user’s confusion, they provided a refund for the charge and ensured that the user had a clear understanding of the billing cycle moving forward.
The Easiest Way to Get a Construct101 Refund
If you're frustrated trying to get a refund from Construct101—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Construct101 is simple and efficient. By utilizing the tools and notifications available, you can easily stay updated on the progress of your refund. Here’s how to track your refund status effectively:
Email Notifications: Ensure that you check the email associated with your Construct101 account. Refund updates are sent directly to your inbox, detailing the status and any actions required on your part. Look for emails from Construct101 with titles like “Refund Update” or “Your Refund Status.”
Account Dashboard: Log into your Construct101 account and navigate to the Order History section of your dashboard. Here, you can view all your orders, including those that are refunded. Each order will display its current status, including any refunds initiated.
Mobile App Alerts: If you use the Construct101 mobile app, you can enable push notifications. This way, you can receive real-time alerts about your refund status directly on your device, keeping you informed even on the go.
Billing Section: Visit the Billing area in your account settings for a detailed view of all transactions, including refunds. This section provides a comprehensive breakdown of the financial aspects of your account, including pending and completed refunds.
Progress Tracking Feature: Construct101 provides a unique Refund Tracking Tool within your account. This feature shows the step-by-step status of your refund, from the initiation request to the final approval, making it easier to understand where your refund stands.
FAQ
Refunds for subscriptions generally require cancellation before the renewal date. If you forget to cancel on time, you may not be eligible for a refund for the recent charge. However, we recommend reaching out to our support team, as they can provide assistance based on your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once initiated, you will receive an email confirmation, and the funds should reflect in your account shortly thereafter. Please keep in mind that processing times may vary based on banking institutions.
If you see a charge but do not have an active subscription, please first check your account on Construct101 to verify your subscription status. If you still have questions, reach out to our customer support team with your account details for assistance in resolving the issue.
If you're unable to secure a direct refund from Construct101, consider reaching out to customer service once more for further assistance. You may also want to escalate your request within Construct101's support system to ensure your concerns are addressed. Additionally, reviewing your account details and order history could provide helpful context during your discussions with support.
If Construct101 refuses to issue a refund, you may want to review their refund policy to ensure your request aligns with their guidelines. Additionally, consider reaching out to their support team again for clarification or to explore other potential resolutions. Checking your account details could also provide insights into the status of your transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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