Navigating billing matters often takes a backseat until an unexpected charge catches your attention, leading to questions about your subscriptions. This guide is designed to clarify how Contact Point Media's newsletter refunds function, identifying who is eligible for a refund and providing clear steps to facilitate a swift request. We aim to ensure that you have all the information you need to address any concerns with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with the newsletter subscription.
Transaction ID: The unique ID provided in your purchase confirmation email.
Proof of Subscription: A screenshot or record of your subscription confirmation email.
Refund Request Reason: A clear and concise explanation for why you are requesting a refund.
Date of Transaction: The specific date when the subscription was purchased.
Payment Method Details: Information about the payment method used (e.g., credit card, PayPal).
Previous Correspondence: Any email exchanges with Contact Point Media regarding your subscription or refund.
Newsletter Content Reference: Specific articles or issues of the newsletter that led to your refund request for context.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Contact Point Media's newsletter
At Contact Point Media's newsletter, we prioritize transparency and customer satisfaction. When subscribing to our newsletter, users have specific rights regarding their subscription and potential refunds. Understanding these rights can help clarify your eligibility for a refund based on your account circumstances.
Here are some situations that may qualify for a refund:
Subscription Cancellation: If you have canceled your subscription and believe you were charged again, you might be eligible for a refund based on your timing of cancellation.
Service Disruption: If you experienced a significant service disruption during your subscription period, you could inquire about a potential refund for the affected time frame.
Billing Errors: In the case of an incorrect billing amount compared to the subscription terms agreed upon, it may be possible to receive a refund for the discrepancy.
Unfulfilled Promises: If certain promised content or exclusive offers were not provided within the billed period, this may also justify a request for a refund.
We encourage users to reach out for clarification about their subscription status and any billing inquiries to ensure a resolution that meets your needs.
Step-by-Step Process to Request Your Contact Point Media's newsletter Refund Like a Pro
If you purchased through Contact Point Media's newsletter:
Locate your Slush the Magazine subscription and choose Cancel Subscription.
For the refund, go to the Contact Us page on Roku's website.
Select Billing Issues from the options.
Fill in the details, mentioning that your subscription renewed without notice.
Submit your billing issue request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Contact Point Media's newsletter for Refund
I would like to request a refund in the amount of [Amount].
Attached is the relevant documentation for your review, if applicable.
Could you please confirm receipt of this email and provide an update on my request within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is in queue. Expect an update within 3 business days.
Processing
The refund is being reviewed and processed by our team.
This stage typically takes 2-4 business days. Please be patient.
Refunded
The refund has been successfully issued to your account.
You will see the refund reflected in your account within 5-10 business days, depending on your bank.
Partially Refunded
Only part of your original payment has been refunded.
Check your account; you should see a partial refund reflected shortly.
Completed
The refund process is fully completed and no further actions are needed.
Your refund status is finalized, and you may resume using your account.
Canceled
The refund request was canceled, either by you or due to a system error.
If you believe this was an error, please reach out to our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Contact Point Media's newsletter, we prioritize our users and their experiences. Here are some real scenarios where subscribers successfully claimed refunds due to various account-related inquiries:
Incorrect Subscription Tier: A user realized they were billed for a premium tier that they thought they had downgraded to a basic subscription. After reaching out to customer support for clarification, they provided their previous change request, and a refund for the difference was promptly issued.
Account Overlap: A subscriber accidentally created multiple accounts and was charged for both. Upon contacting support, they were assisted in consolidating their subscriptions. The team issued a refund for the additional account, ensuring the user only pays for one subscription moving forward.
Failed Subscription Activation: A user experienced issues with their subscription activation after a payment was processed. They contacted customer support to resolve the issue. After confirming the activation wasn’t successful, the team issued a refund for the subscription fee, allowing the user to resubscribe without losing any funds.
Promotional Code Error: Another subscriber attempted to use a promotional code during checkout, but it did not apply, resulting in a higher charge than expected. After reaching out to support with their promotional offer details, they were granted a refund for the difference and were able to successfully use the discount on their next purchase.
The Easiest Way to Get a Contact Point Media's newsletter Refund
If you're frustrated trying to get a refund from Contact Point Media's newsletter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Contact Point Media is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to stay updated on your refunds:
Email Notifications: Keep an eye on your inbox! Contact Point Media sends timely email updates regarding your refund status. Look for messages with the subject line "Refund Update" to stay informed.
In-App Notifications: If you have the Contact Point Media app, you will receive in-app notifications as your refund progresses. Make sure to enable notifications to get instant updates directly on your device.
Account Dashboard: Log in to your account on the Contact Point Media website. Navigate to the Order History section, where you can find detailed information about your refunds, including the current status and any relevant dates.
Billing Section: For a comprehensive overview, check out the Billing section of your account settings. Here, you can view all transactions and see the status of any pending refunds listed clearly.
Progress Updates: As your refund is processed, you will find updates indicating "Refund Requested," "In Process," or "Refunded" in both your email and account dashboard. This transparency allows you to track where your refund stands in real-time.
Customer Support: If you have questions or need further assistance, reach out to Contact Point Media's customer support via the Help section in the app or website. They can provide you with the most accurate and personalized refund status updates.
FAQ
If you forgot to cancel your subscription on time, we typically do not offer refunds for that billing cycle. However, we recommend reaching out to our customer support team, as they may be able to assist you further based on your specific situation.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once the refund is initiated, you'll receive a confirmation email, and the funds should reflect in your account shortly after.
If you see a charge but do not have an active subscription, please review your payment history to confirm the details of the charge. If you need further assistance, reach out to our customer support team providing them with the transaction details for a thorough investigation.
If you're unable to obtain a refund directly from Contact Point Media's newsletter, consider reaching out to customer service once again for further assistance. You may also explore the option of escalating your concern within their support system to ensure it's addressed. Additionally, reviewing your account details could provide insight into your subscription or payment status.
If Contact Point Media's newsletter declines to issue a refund, consider reviewing their refund policy to ensure all criteria have been met. You may also want to reach out to their customer support team for further clarification or to discuss your situation. Lastly, double-check your account details to ensure that all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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