How to Get a Corbado Refund

• Account Information: Your registered email address and account details used during sign-up.
• Transaction ID: Locate the specific transaction ID for the purchase you wish to refund.
• Order Confirmation Email: Provide a copy of the email confirmation received at the time of purchase.
• Reason for Refund: Clearly articulate the reason for requesting the refund, as Corbado may require this information.
• Payment Method Details: Have your original payment method (credit card, PayPal, etc.) details ready for verification.
• Service Usage Information: Document any interactions or usage related to the service that substantiate your claim.
• Refund Policy Reference: Familiarize yourself with Corbado’s refund policy and ensure your request aligns with their conditions.
• Timeframe Compliance: Make sure your refund request is submitted within the specified timeframe according to Corbado's policy.

At Corbado, we prioritize user satisfaction and provide a range of services to enhance your security and identity management. As a user, it's important to understand the conditions under which you may qualify for a refund. Corbado offers subscription-based services, which come with specific eligibility criteria for refunds based on account management and service usage.

Refund eligibility may apply in the following scenarios:

• Service Downtime: If you experience significant service interruptions that affect your access to Corbado's features, you may qualify for a partial refund corresponding to the duration of the downtime.
• Service Termination: If your account is terminated due to issues that prevent you from accessing your purchased services, you might be eligible for a refund for any unused portion of your subscription.
• Billing Frequency Adjustments: If you have adjusted your billing frequency and have been charged in error for a period you did not select, this situation could be reviewed for a potential refund.
• Service Dissatisfaction: In cases where a user feels the provided services did not meet the outlined expectations or functionalities as described at the time of purchase, they may submit a request for review regarding eligibility for a refund on unused services.
• Account Closure: If you choose to close your account and have not used the services within the billing cycle after the closure request, you could be considered for a refund for that cycle.

For any refund inquiries, we recommend consulting our support team, as they are equipped to provide guidance based on your specific account scenario and needs.

At Corbado, users may encounter situations where a refund is applicable due to varying circumstances surrounding their subscription services and account management. Below are a few realistic scenarios detailing how users successfully claimed refunds:

• Subscription Adjustment: A user upgraded from a basic plan to a premium plan mid-billing cycle. Upon realizing they wouldn't utilize the premium features adequately, they reached out to customer support. After a quick review of their account, Corbado facilitated a refund for the unused portion of the premium subscription.
• Service Interruption: During a scheduled maintenance window, a user experienced an unexpected service outage for a significant period. They contacted Corbado to express their concern. After verifying the incident, Corbado issued a credit refund for the time their service was unavailable, ensuring the user felt valued and supported.
• Incorrect Billing Period: A user noticed that they had been billed for a longer subscription period than intended. They submitted a request for clarification, and Corbado checked their account adjustments. It was confirmed that the user was indeed billed incorrectly, and they promptly processed a refund for the excess charge.
• Plan Cancellation Timing: After canceling their subscription, a user noticed a charge that overlapped with their cancellation date. They sought clarification on the matter through Corbado’s support. Upon reviewing the timelines, Corbado acknowledged the overlap and quickly issued a refund for the billed amount, ensuring the user’s satisfaction.

Tracking your refund status with Corbado is designed to be straightforward and efficient, ensuring you stay informed throughout the process. Here’s how to keep tabs on your refund status effectively:

• Email Notifications: Keep an eye on your inbox for emails from Corbado. These updates typically provide detailed information about your refund status, including when it was initiated and any expected timelines.
• In-App Alerts: If you have the Corbado mobile app, ensure push notifications are enabled. You will receive instant alerts regarding any changes to your refund status directly on your phone.
• Account Dashboard: Log into your Corbado account and navigate to the Order History section. This area will display all your transactions and their current status, including pending refunds.
• Billing Section: Visit the Billing subsection in your account settings for a comprehensive view of all transactions, including detailed information on any refunds in progress.
• Refund Progress Updates: Corbado systematically updates the status of your refund within your account dashboard, allowing you to see specific stages such as 'Processing', 'Approved', or 'Completed'.
• Merchant-Specific Tools: Utilize any merchant-specific features provided by Corbado to monitor refunds. Some partners may have additional tracking portals for real-time updates.

By following these tips, you can efficiently monitor your refund status and stay informed at every step of the process.