How to Get a CORE Equipment Refund

• Order Number: Locate your unique order number from your purchase confirmation email.
• Purchase Date: Note the date you made the purchase to verify the return window.
• Account Email Address: Ensure you have the email address associated with your CORE Equipment account for identification purposes.
• Proof of Purchase: Keep a copy of the receipt or invoice that was provided at the time of purchase.
• Product Condition Documentation: Take clear photos of the item(s) to show their condition, especially if they are defective or damaged.
• Return Authorization Number: If applicable, request a return authorization number from customer service prior to sending the item back.
• Payment Method Details: Have details on how you paid (credit card, PayPal, etc.) ready for refund processing.
• Reason for Refund: Prepare a brief explanation of why you are requesting a refund, as this may be required during the process.
• Shipping Tracking Information: If you are returning an item, keep the tracking number for confirmation of shipment.

At CORE Equipment, customers have specific rights regarding eligibility for refunds based on the nature of the products and services offered. CORE Equipment specializes in outdoor and adventure gear, providing high-quality equipment that enhances user experiences in various outdoor activities. Understanding your eligibility for a refund is essential, particularly in scenarios involving satisfaction with a product or changes to your order status.

Refund eligibility may apply in the following situations:

• Product Defects: If a product purchased from CORE Equipment has a manufacturing defect or fails to perform as described, customers may be eligible for a refund upon providing the necessary documentation and proof of purchase.
• Order Cancellations: If a customer decides to cancel their order before it has been shipped, they may qualify for a refund. This is contingent upon the timing of the cancellation relative to the order processing.
• Incorrect Items Received: In instances where an incorrect item is shipped, customers might be eligible for a refund or exchange. Customers should contact customer service promptly to resolve such situations.
• Returns Within the Return Window: Products returned within the specified return window, in unused condition and with original packaging, may qualify for a refund. Customers should ensure to follow the return guidelines outlined at the time of purchase.
• Satisfaction Guarantees: CORE Equipment may offer satisfaction guarantees on specific products. Customers who are not satisfied with their purchase, within the parameters set by the guarantee, might be eligible for a refund.

For the most accurate and personalized guidance regarding refunds, customers are encouraged to review the return policies specific to their purchase or contact CORE Equipment’s customer service for assistance.

At CORE Equipment, customers sometimes need assistance with their purchases or services, leading to refund requests under specific circumstances. Here are a few real user scenarios that illustrate when and how refunds were successfully claimed:

• Order Not Received: A customer ordered a portable grill but experienced delays in shipping due to unforeseen circumstances. After reaching out to CORE Equipment's customer support, they were able to confirm the order was still in transit and opted for a refund due to the wait time exceeding their expectations.
• Product Defect: An outdoor canopy purchased from CORE Equipment arrived with a manufacturing defect. The customer contacted support with photos of the issue, and upon review, CORE Equipment promptly issued a refund to ensure customer satisfaction.
• Sizing Issues: A user ordered a tent that turned out to be too small for their needs. After trying to set it up and realizing it wouldn't accommodate their group, they contacted CORE Equipment to discuss their options, and a refund was granted after the return process was initiated.
• Subscription Misunderstanding: A customer believed they had canceled their monthly subscription for equipment rental but continued receiving charges. After a brief inquiry to CORE Equipment's support team, they clarified the cancellation process and issued a refund for the last month, ensuring the customer was fully informed moving forward.

Tracking your refund status at CORE Equipment is straightforward, thanks to our streamlined communication channels and user-friendly interface. To ensure you stay informed about your refund progress, follow these efficient tracking methods:

• Email Notifications: Look for email updates from our customer support team regarding your refund status. We send notifications when your refund request is processed and when funds have been returned to your original payment method.
• In-App Notifications: If you have the CORE Equipment mobile app, check your notifications section for real-time updates on your refund status. This feature provides timely alerts directly to your device.
• Account Dashboard: Log into your CORE Equipment account and navigate to the Order History section. Here, you can view detailed information about your recent purchases, including the status of any refunds issued.
• Billing Section: In your account settings under the Billing section, you’ll find a comprehensive overview of all transactions, including pending and completed refunds, making it easy to track what you’re owed.
• Detailed Refund Progress: Our system provides clear updates on the progress of your refund, including whether it is pending, processed, or completed. This transparency helps you stay informed throughout the refund process.
• Customer Support: If you have questions or need further assistance, don’t hesitate to contact our dedicated customer support team. They can provide specific updates on your refund status and assist with any issues you may encounter.