How to Get a CORE WELLNESS Refund

• Order Confirmation Email: Keep your original order confirmation email handy, as it contains crucial details about your purchase.
• Transaction ID: Make sure to have your unique transaction ID ready for reference during the refund process.
• Membership Account Details: If you are a member of CORE WELLNESS, provide your membership account information, including username and any linked email addresses.
• Service/Product Details: Note the specific services or products related to your refund request, including dates and any related appointment confirmations.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as CORE WELLNESS may require this for processing.
• Photo Evidence: If applicable, gather any supporting documentation or photos of the product/service received that justify your refund request.
• Payment Method: Have details about the original payment method (credit card, PayPal, etc.) used for your order for smooth transaction verification.
• Contact Information: Ensure your current contact info (phone number, email) is accurate, as CORE WELLNESS may reach out during the refund process.

At CORE WELLNESS, we strive to ensure that our clients feel supported and satisfied with our holistic health services. Understanding your eligibility for refunds involves a clear awareness of our policies related to the services we provide, such as yoga classes, wellness workshops, and personalized health coaching. Below are specific situations related to our offerings that may qualify for a refund:

• Class Cancellations: If a scheduled class is canceled by CORE WELLNESS, clients may be eligible for a refund or credit toward future services.
• Service Dissatisfaction: If a client is not fully satisfied after their initial session, they may reach out within a specified period to discuss options for refunds or adjustments to their service plan.
• Workshop Removals: Participants who register for workshops that do not take place could be eligible for a full refund or an alternative workshop selection.
• Membership Offers: Clients who subscribe to a membership plan may be eligible for a partial refund if they decide to cancel within a certain timeframe before the next billing cycle begins. Details about specific timeframes can be found in our membership policy.
• Health Coaching Sessions: For clients who purchase packages of health coaching sessions, unused sessions might be eligible for a refund if cancellation is made according to our policy guidelines.

We invite clients to review their specific circumstances and reach out to our customer service for guidance on eligibility and any potential refunds related to their CORE WELLNESS experience.

At CORE WELLNESS, customers occasionally find themselves in need of assistance regarding their subscriptions or services. Here are some real user scenarios illustrating how refunds were successfully claimed.

• Subscription Delay Issue: A user signed up for a monthly wellness subscription but experienced a delay in accessing online classes due to a technical issue on the platform. After reaching out to customer service, they explained the situation and were promptly granted a refund for the subscription fee for that month, ensuring they only paid for the services they could utilize.
• Class Cancellation: A client booked a series of wellness classes that were later canceled due to unforeseen circumstances. Upon contacting CORE WELLNESS, they were informed of the cancellation policy, and as a gesture of goodwill, the team offered a full refund for the canceled classes, which the client appreciated.
• Account Upgrade Confusion: A customer intended to upgrade their subscription package but accidentally selected a more expensive option. After contacting support and explaining the mix-up, they were able to receive a refund for the difference and switch back to their original plan, allowing them to maintain their preferred level of service.
• Promotional Code Exclusion: A patron attempted to use a promotional code during checkout, but it didn’t apply correctly, leading to an unintended charge. Upon reaching out to CORE WELLNESS's customer service, they were able to clarify the promotional terms and receive a refund for the excess amount charged, achieving a satisfactory resolution.

At CORE WELLNESS, we understand that tracking your refund status is essential for a smooth experience. Here’s how you can efficiently keep tabs on your refund progress:

• Email Notifications: When you initiate a refund, keep an eye on your inbox. CORE WELLNESS sends email updates at each stage of the refund process. Look for subject lines including "Refund Update" for the latest information.
• Account Dashboard: Log in to your CORE WELLNESS account and navigate to the Order History section. Here, you can view the status of your refund requests alongside your order details.
• Mobile App: If you use the CORE WELLNESS mobile app, you can track your refund status directly from the Billing section. Ensure notifications are enabled to receive real-time updates.
• Refund Status Details: CORE WELLNESS provides specific information regarding refund progress, including whether it's approved, processed, or completed. This transparency helps you understand when to expect the amount back in your account.
• Customer Support: For any questions regarding your refund, feel free to reach out using the support chat feature within the CORE WELLNESS app or website. Our team can provide personalized status updates.