How to Get a CoreBridge Refund

• Account Information: Your CoreBridge account email and password to access your account details.
• Transaction ID: The specific transaction ID for the purchase you are requesting a refund for. This can usually be found in your order confirmation email.
• Date of Purchase: The exact date when the transaction was made to help locate your order.
• Receipt or Order Confirmation: A copy of the receipt or order confirmation email that contains details of the transaction.
• Reason for Refund: A clear explanation of why you are requesting a refund, as required by CoreBridge’s policies.
• Payment Method: Information about the payment method used (credit card, PayPal, etc.) to assist in processing your refund.
• Service-Specific Details: Any specific service details related to your refund request, such as subscription service type or product version.
• Cancellation Confirmation: If applicable, any confirmation email related to the cancellation of a service, if the refund is related to a subscription cancellation.

*Working days are Monday to Friday, and don't include public holidays.

At CoreBridge, we value our users' satisfaction and strive to provide clear guidelines regarding refund eligibility based on your specific subscription or service experience. Understanding the details of your account and the services you utilize is essential to determining your eligibility for a refund.

• Service Cancellation: If you've opted to cancel your subscription but have not yet accessed the services during the billing period, you may qualify for a prorated refund based on the remaining days of the subscription.
• Service Quality Issues: If you experience significant service interruptions or issues with the quality of the product that are not resolved promptly, you might be eligible for a refund. Documentation of the issue may be required.
• Billing Errors: If there are discrepancies in your billing amount—such as being billed for services not rendered or unauthorized premium features—you could discuss adjusting the charges, which may result in a refund opportunity.
• Trial Period Conclusion: If you signed up for a trial and decided not to continue with the subscription, and if you cancel before the trial period ends, your account will not incur further charges. If charges occur despite cancellation, you may be eligible for a refund.
• Promotional Offers: Users who encounter issues while redeeming promotional discounts or credits that affect their final billing amount could inquire about adjusting their account charges, potentially resulting in a refund.

For any specific inquiries regarding your account status or refund eligibility, please consult the CoreBridge customer service team who can provide assistance tailored to your situation.

Real User Scenarios: When and How Refunds Were Successfully Claimed

• A user accidentally selected an annual subscription plan instead of a monthly plan while signing up for CoreBridge's digital service. Upon realizing the error shortly after, the user reached out to customer support and provided the details of the situation. CoreBridge promptly processed a refund for the additional amount charged, effectively transitioning the user to the desired monthly plan.
• A customer experienced unexpected service interruptions during a critical project that affected their usage of CoreBridge's platform. After contacting support to discuss the service outage, the user was issued a pro-rated refund for the downtime, demonstrating CoreBridge's commitment to customer satisfaction.
• During routine account management, a user found out that they had been billed for an add-on feature they no longer needed. Through the CoreBridge account portal, they easily initiated a refund request. The support team quickly reviewed the request and issued a refund for the unused service, allowing the user to streamline their subscription.
• After realizing they had mistakenly renewed a subscription that they no longer intended to use, a user contacted CoreBridge’s support team within the allowed timeframe. Once the request was verified, a refund was processed for the recent renewal, helping the user to manage their software needs efficiently.

Tracking your refund status with CoreBridge is straightforward and efficient. By utilizing the tools and notifications provided by CoreBridge, you can stay informed about the progress of your refund. Here are some specific tips to help you track your refund effectively:

• Email Notifications: Make sure to check your email inbox for updates from CoreBridge. They often send notifications regarding the status of your refund, including when it has been processed and any expected timelines for completion.
• In-App Notifications: If you use the CoreBridge app, be on the lookout for in-app notifications. These updates provide you with immediate changes to your refund status directly through the mobile interface.
• Account Dashboard: Log into your CoreBridge account and navigate to the Order History section. Here, you can find detailed information about your refund requests and their current status.
• Billing Section: Within your CoreBridge account settings, check the Billing section for updates on your refunds. This area consolidates all payment-related information, including pending and completed refunds.
• Refund Progress Details: CoreBridge provides clear information about your refund progress, including timestamps for when the refund was initiated and estimated completion dates. Use this data to gauge when to expect your funds.
• Merchant-Specific Tools: Take advantage of any available merchant-specific features within CoreBridge for tracking refunds. Some merchants may have unique tracking tools integrated within their accounts that can provide additional insights into the refund process.