How to Get a CoreLogic Refund

• Account Information: Have your CoreLogic account number handy to identify your services.
• Transaction IDs: Gather any relevant transaction IDs from your purchase as these are essential for locating your order.
• Service or Product Details: Be prepared to specify the exact service or product you are requesting a refund for, including the name and any subscription details.
• Proof of Payment: Include copies of billing statements or receipts as proof of your purchase.
• Cancellation Confirmation: If applicable, have documentation for any cancellation you may have processed prior to requesting the refund.
• Correspondence Records: Prepare any previous emails or communication with CoreLogic regarding your issue, as they may be required.
• Timeframe of Service: Document the timeframe during which you used the service to support your refund request.
• Reason for Refund: Clearly articulate your reason for requesting a refund, as CoreLogic may require this information to process your request.

*Working days are Monday to Friday, and don't include public holidays.

At CoreLogic, we provide a variety of services aimed at helping professionals in the real estate and mortgage industries access vital property information and analytics. Our users may find themselves in various situations regarding billing and subscription services. Understanding your eligibility for a refund is essential to ensure seamless service usage and management.

The following scenarios may qualify for a refund or billing adjustment based on CoreLogic's policies:

• Service Discrepancies: Users may experience instances where they believe the features or services provided did not meet the agreed-upon specifications during their subscription period. If you find discrepancies in the service, you could be eligible for a review.
• Subscription Management: Adjustments in service plans, whether upgrading or downgrading, might trigger eligibility for a prorated refund depending on the timing and nature of the change.
• Trial Period Issues: If a user encounters issues during a trial period that affect their ability to access services, they may inquire about eligibility for a refund or cancellation of subsequent charges.
• Data Access Rights: In cases where users are unable to access their purchased data or services due to technical issues, users may explore options for adjustments or refunds based on their situation.
• Account Cancellation Considerations: Users who cancel their subscription before the next billing cycle might seek clarity on any pro-rated adjustments related to their final account status.

For users navigating these scenarios, it’s recommended to consult CoreLogic's customer support for specific guidance tailored to your account and situation.

In exploring the refund process at CoreLogic, users often find themselves in situations where they need clarification regarding their accounts or service subscriptions. Below are some realistic scenarios illustrating how several customers successfully claimed refunds:

• Subscription Overlap: A user realized that they had unintentionally subscribed to two separate product tiers of CoreLogic services. After discussing their account with customer support, they received a refund for the unused service, ensuring they only paid for the level of service they needed.
• Service Disruption: During a critical reporting period, a customer experienced intermittent access to their CoreLogic tools, affecting their project timelines. Upon reporting this disruption, they were granted a prorated refund for the days they could not access the service.
• Account Downgrade Inquiry: A user wanted to downgrade their subscription plan after assessing their needs. After detailing their situation to the support team, they were successfully issued a refund for the difference in pricing between the plans for the month of the downgrade.
• Billing Clarification: A customer noticed a discrepancy in their billing cycle related to their CoreLogic subscription. They contacted support to clarify their invoicing, leading to a resolution where a credit was applied to their account for an additional charge that was inadvertently included.

Tracking your refund status with CoreLogic is a straightforward process, with several efficient methods to ensure you stay informed. Here’s how you can effectively monitor your refund progress:

• Check Your Email: CoreLogic communicates refund updates via email. Look for messages titled "Refund Status Update" or similar in your inbox. These emails typically include details about the refund request and its current status.
• Utilize the CoreLogic Mobile App: If you have the CoreLogic mobile app installed, you can conveniently check your refund status on the go. Navigate to the "Orders" section within the app to view your order history and refund details.
• Visit Your Account Dashboard: Log into your CoreLogic account on the website and access the "Account Dashboard". Here, you can find the "Billing" section which provides insights into your refund status and transaction history.
• Review Your Order History: In the "Order History" section of your account, you can see all transactions including pending and completed refunds. Each entry will provide a timeline of the refund process.
• Look for In-App Notifications: CoreLogic may send notifications through the app regarding your refund updates. Make sure you have notifications enabled for real-time alerts about your refund status.
• Contact Customer Support: If you have questions about your refund or cannot find information online, don’t hesitate to reach out to CoreLogic’s customer support. They can provide specific insights regarding the status of your refund request.