How to Get a Cosmetify Refund

• Order Number: Locate your unique order number from your purchase confirmation email or your Cosmetify account.
• Purchase Receipt: Have a copy of the receipt or order confirmation showing the items purchased and their prices.
• Account Details: Ensure you have your Cosmetify account information, including the email linked to your account.
• Photos of the Product: Take clear photos of the product received, especially if it's damaged or incorrect.
• Reason for Return: Prepare a detailed explanation of why you are requesting the refund, such as wrong item received, damaged goods, or dissatisfaction.
• Return Tracking Number: If returning a product, keep the return tracking number for proof of return shipment.
• Refund Policy Reference: Familiarize yourself with the specific refund policy of Cosmetify to understand your eligibility and any timelines.
• Payment Method Information: Prepare the last four digits of the card used for the transaction or the PayPal account details, if applicable.

*Working days are Monday to Friday, and don't include public holidays.

At Cosmetify, we strive to provide our users with a seamless shopping experience, offering a wide variety of beauty products from numerous brands. Understanding your eligibility for refunds can be essential when navigating your orders and account status. Refund eligibility can vary based on specific circumstances related to your purchases and account management.

The following situations may qualify you for a refund or adjustment:

• Product Not Received: If your order was confirmed but you have not received the product, you may be eligible for a refund.
• Incorrect Item Received: In cases where the item delivered does not match your order, you might qualify for a return and refund.
• Faulty or Damaged Products: If a product is received in a damaged state or is faulty, you may be eligible for a refund upon providing appropriate evidence.
• Order Cancellation: If you have canceled your order within the allowed timeframe and confirmation is provided, you may qualify for a full refund.
• Account Management Queries: If there are any discrepancies regarding your subscription status or billing details, that may affect eligibility, you can inquire further to clarify your options for adjustments or refunds.

For more detailed information regarding specific policies or to address unique situations, please consult Cosmetify’s customer service or help sections directly.

At Cosmetify, users occasionally find themselves needing to navigate refunds for various reasons related to their beauty and skincare orders. Here are some real user scenarios where refunds were successfully claimed:

• Order Not Received: A user placed an order for a limited-edition skincare product but discovered weeks later that it had not arrived. Upon contacting Cosmetify's customer service with their order details, they were promptly issued a refund due to the shipping delay.
• Product Damaged During Shipping: After receiving their order, a customer found that one of the items was damaged. They reached out to Cosmetify's support team with photos of the damaged product, and after verification, they received a refund for the item in question.
• Subscription Cancellation Overlap: A user intended to cancel their subscription before the renewal period but accidentally missed the deadline. Recognizing their situation, they contacted Cosmetify and explained their circumstances, resulting in a one-time courtesy refund for the renewal fee.
• Incorrect Item Sent: A customer received a different item than what was ordered. After providing evidence of the mistake through images, Cosmetify arranged for a return and offered a full refund for the incorrectly sent product, ensuring satisfaction with the purchase experience.

Tracking your refund status with Cosmetify is straightforward and efficient. With specific tools and features available, you can stay updated on your refund process with ease. Here’s how to do it:

• Check Your Email Notifications: Cosmetify promptly sends email updates regarding your refund status. Look for emails titled "Refund Update" which will provide details on your refund request and its current status.
• Use the Cosmetify Mobile App: If you prefer mobile access, the Cosmetify app allows you to track your refunds directly from your device. Navigate to the 'Orders' section to see the status of your refunds in real-time.
• Log Into Your Account Dashboard: For comprehensive tracking, log into your Cosmetify account. Navigate to the 'Order History' section, where you can see all past orders along with their respective refund statuses.
• Review the Billing Section: In your account settings, the 'Billing' section contains detailed information about payment transactions, including ongoing refund processes. You can see the transaction history linked to your refunds here.
• Stay Informed on Refund Progress: Cosmetify provides updates on the refund process steps. Look for information on whether your refund is being processed, approved, or completed in your email or account dashboard.