How to Get a Cosmos Refund

• Order Number: Locate your unique order number associated with the purchase made on cosmos-bracelets.co, typically found in your confirmation email.
• Purchase Date: Have the exact date of your order ready for reference, as this may expedite the refund process.
• Item Details: Clearly identify the specific bracelet or accessory for which you are requesting a refund, including size and style.
• Reason for Refund: Prepare a brief explanation for why you are requesting a refund, as this information is often required.
• Payment Method: Include the payment method used during the transaction, such as credit card or PayPal, to facilitate the refund.
• Photos of the Item: If applicable, take clear photos of the item showing its condition, particularly if it’s defective or not as described.
• Return Shipping Information: Be prepared to provide or follow up on shipping details if the item needs to be returned.
• Email Correspondence: Keep any relevant emails with Cosmos's customer service regarding your order or refund request handy.
• Account Information: If applicable, have your Cosmos account details available for speedy verification.

At Cosmos, we strive to provide high-quality bracelet designs and unique accessories. Our users have certain rights concerning refunds that are specifically defined by their purchase and account situations. Understanding these circumstances can assist in determining if you may qualify for a refund based on your interactions with our services.

• Product Defects: If a bracelet is received with a manufacturing defect or damage during shipping, customers may be eligible for a refund or replacement.
• Incorrect Orders: In cases where the wrong item has been sent, customers are encouraged to reach out to customer service. An exchange or refund may be provided to rectify the situation.
• Order Cancellations: If an order was successfully canceled before processing, eligibility for a refund may apply. However, cancellations after an order has been processed might not be refundable.
• Subscription Services: For users enrolled in a subscription for exclusive designs, if a user decides to change their subscription level or plans, they may be eligible for a refund for any unused period if that option is highlighted in the subscription terms.
• Service Interruption: In the rare event of interrupted service or access during the subscription period, users may qualify for adjustments or credits for the period affected.

For any specific situations or inquiries regarding the eligibility for refunds, customers are encouraged to review their account details and reach out to our support team for personalized assistance.

Customers of Cosmos often face various situations that may lead to refunds. Here are some specific scenarios where users were successfully able to claim a refund from Cosmos:

• Shipping Delays: A customer ordered a personalized bracelet intended as a birthday gift but experienced unexpected shipping delays. Upon contacting Cosmos support to inquire about the shipping status, they were offered a refund for expedited shipping costs as a gesture of goodwill.
• Product Sizing Issues: A user received a custom bracelet that did not fit as expected. After reaching out to the customer service team with their sizing concerns, they were provided an option to return the item and receive a full refund while also getting advice on choosing the right size for future orders.
• Subscription Plan Change: A subscriber realized that the current bracelet subscription plan did not align with their preferences. After a brief discussion with customer support regarding the plan options and the billing cycle, they were able to receive a refund for the unused portion of their previous plan, allowing them to switch to a more suitable option.
• Order Modification Requests: A customer accidentally ordered two bracelets instead of one. When they contacted Cosmos to modify their order, the support team efficiently cancelled the duplicate and processed a refund for the additional item before it shipped, ensuring a smooth resolution.

Keeping track of your refund status at Cosmos is smooth and straightforward. Here's how to efficiently monitor your refund progress:

• Email Notifications: Once your refund request is processed, look for an email confirmation from Cosmos. This email will detail your refund amount, the date it was initiated, and any further steps you might need to take.
• Account Dashboard: Log into your Cosmos account and navigate to the 'Order History' section. Here, you can find a dedicated area for refunds where the status of your application will be clearly displayed.
• In-App Notifications: If you use the Cosmos mobile app, ensure your notifications are enabled. You will receive updates directly through the app, making it easy to stay informed on your refund status in real-time.
• Order Details: In your account dashboard, click on the specific order related to your refund. This section not only provides the refund status but also shows if it has been approved, processed, or completed, along with an estimated timeline.
• Customer Support: If you have any queries or don't see an update within the expected timeframe, you can easily contact Cosmos customer support via chat or email. They can give you the latest information regarding your refund status.