Billing can often take a back seat in our minds until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to clarify how Counseling Service refunds work, outline eligibility criteria, and provide a straightforward process for requesting your money back efficiently. We understand that navigating billing issues can be challenging, and we're here to ensure you have all the information you need to resolve any concerns swiftly.
What You Should Prepare Before Applying For Refund
Account Information: Your username or email associated with your Counseling Service account.
Transaction ID: The unique transaction ID for the purchase or booking you wish to refund.
Refund Request Form: Complete the specific refund request form available on the Counseling Service website.
Service Details: Specify the type of counseling service received (e.g., individual therapy, group sessions) and the dates of the services.
Payment Proof: A copy of the receipt or confirmation email related to the transaction.
Reasons for Refund: A clear explanation for why you are requesting a refund, including any issues experienced.
Previous Communication: Any email exchanges or correspondence with Counseling Service regarding your issue.
Cancellation Policy Acknowledgment: Review and confirm your understanding of the Counseling Service's cancellation and refund policy before submitting your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
PayPal
3-5 business days
Bank Transfer
7-10 business days
Debit Card
5-7 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Counseling Service
The Counseling Service (pccrh.com) is committed to providing a supportive environment for individuals seeking mental health services. Understanding your rights and eligibility for refunds is crucial. Refund eligibility may vary based on specific scenarios linked to the nature of the services offered and individual account circumstances. Below are some situations where users might be eligible for refunds:
Cancellation of Scheduled Sessions: If you have canceled a session within the appropriate timeframe set by the Counseling Service, you may qualify for a refund for that session.
Service Not Rendered: In cases where a scheduled session was not conducted due to unforeseen circumstances and proper notifications were provided, users could be eligible for a refund.
Service Package Adjustments: If you purchased a package of sessions and decided to modify or reduce your plan before utilizing all sessions, you might be eligible for a refund for the unused sessions, according to Counseling Service’s package policies.
Billing Discrepancies: If you encounter any discrepancies in your billing statement for services that have not been received, this may prompt a review for potential refund eligibility.
Emergency Situations: In the event of emergencies that prevent participation in scheduled sessions, users may inquire about potential refunds or credit towards future services.
It's recommended to contact Counseling Service directly for specific inquiries related to individual circumstances as they can provide the best guidance based on their policies and your account situation.
Step-by-Step Process to Request Your Counseling Service Refund Like a Pro
If you purchased through CounselingService.com:
Visit the Counseling Service website and log in to your account.
Navigate to the Billing section of your account settings.
Select Manage Subscriptions to view your current active subscriptions.
Click on the subscription you wish to refund.
Look for the Request Refund option.
In your message, mention that the subscription renewed unexpectedly.
State that the account was not used during the billing period.
Submit your refund request and note the reference number provided for future follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find and select the Counseling Service subscription.
Tap Report a Problem to begin the refund process.
Choose the option that best fits your situation, like Item didn't work as intended.
Mention that the subscription renewed without notice.
Follow the prompts and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Account.
Scroll down to Purchase History.
Locate the Counseling Service subscription and tap on it.
Select Refund and fill in the requested information.
In your request, highlight that the subscription was not utilized.
State that the renewal occurred without your notice.
Submit the refund request for processing.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Click on Subscriptions to view your active subscriptions.
Find the Counseling Service subscription and click on it.
Select Request Refund.
In your message, emphasize that the account was not used during the last billing cycle.
Mention that the subscription renewed without warning.
Complete the refund request process as directed.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Counseling Service for Refund
Script
Copy
Subject: Refund Request – Counseling Service Account [Your Email]
Dear Counseling Service Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find relevant documentation for your reference.
I kindly ask for a confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once your request is under review. This may take up to 3 business days.
Processing
Your refund is being processed by our system.
Funds are on their way to your original payment method. Expect completion within 5-7 business days.
Refunded
The refund has been issued successfully.
You should see the refunded amount in your account shortly, depending on your bank's processing time.
Partially Refunded
A portion of your payment has been refunded.
You will receive an explanation of the amount refunded and what remains for future services.
Completed
The refund process is complete, and all funds have been returned.
Your refund has been finalized. If you have any issues, please contact our support team.
Canceled
The refund request has been canceled before processing.
If you wish to pursue a refund again, you will need to submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Counseling Service, situations occasionally arise where clients seek refunds due to specific account management queries or changes in their therapy plans. Here are some realistic scenarios where users successfully claimed refunds:
Session Rescheduling: A client needed to reschedule their therapy session due to a personal emergency. After discussing their situation with the Counseling Service team and confirming they had prepaid for their sessions, they received a full refund for the missed session which would be credited towards a future appointment.
Subscription Plan Adjustment: A user realized mid-month that they needed fewer sessions than their current subscription allowed. They contacted Counseling Service to inquire about adjusting their plan. After reviewing their needs, the team facilitated a refund for the portion of the subscription they would not be using, allowing for a smoother transition to a more suitable plan.
Billing Cycle Clarification: After an annual subscription renewal, a client reached out to Counseling Service to clarify the renewal date and charges. Upon confirming that the renewal coincided with an unexpected financial hardship for the client, the team offered a partial refund for the upcoming months, allowing the client to maintain their access to necessary services without additional stress.
Service Interruption: A client experienced a temporary access issue that limited their use of online counseling resources. After notifying Counseling Service about the situation and the duration of the interruption, they received a refund for that month’s services which enhanced their overall experience with the platform.
The Easiest Way to Get a Counseling Service Refund
If you're frustrated trying to get a refund from Counseling Service—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Counseling Service is straightforward and efficient. By following these specific steps, you can stay updated on your refund and understand its progress seamlessly.
Email Updates: Keep an eye on your registered email address. Counseling Service sends notification emails every time your refund status changes. Look for subject lines like ‘Your Refund Update’ to find relevant information quickly.
Account Dashboard: Log in to your Counseling Service account and navigate to the ‘Billing’ section. Here, you can find a detailed history of your transactions, including your refund status.
Order History: Under ‘Order History’ in your account settings, you’ll find a comprehensive list of all your past transactions. Each entry includes its current status, which is particularly useful for tracking pending refunds.
In-App Notifications: If you’re using the Counseling Service mobile app, make sure to enable push notifications. You’ll receive real-time updates about your refund directly through the app, ensuring you never miss an important update.
Refund Progress Information: Counseling Service provides transparency regarding refund processing times. Check the refund details in your account dashboard to see an estimated timeline for when you can expect your funds back.
Customer Support: If you have specific queries or concerns about your refund status, reach out to Counseling Service’s customer support directly through the chat feature in the app or website for immediate assistance.
FAQ
If you forgot to cancel your appointment in time and have been charged, unfortunately, refunds cannot be processed in such situations. We recommend reviewing our cancellation policy for any specific timelines to avoid this in the future. Please feel free to reach out to our support team for further assistance.
Refund processing times can vary depending on your bank or credit card provider, but typically it may take between 5 to 10 business days for the refund to appear in your account. Please allow for additional time if your financial institution requires it.
If you see a charge but don't have an active subscription, please first log into your account to verify your subscription status. If you still have questions or believe there is an error, contact our support team through the website for assistance regarding the charge.
If you're unable to obtain a refund directly from Counseling Service, you may consider reaching out to their customer service team again for further assistance. Additionally, you can explore escalating your inquiry within their support system to ensure it receives the appropriate attention. Reviewing your account details and any terms associated with your services may also provide more clarity on available options.
If Counseling Service has refused to issue a refund, you may want to review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their support team again for clarification or to address any outstanding questions you may have. It can also be helpful to double-check your account details for any conditions that might affect the refund process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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