How to Get a Coushy Refund

• Order Number: Have your unique order ID readily available to facilitate identification of your purchase.
• Transaction Receipt: Prepare a copy of the receipt or confirmation email for proof of purchase.
• Account Information: Provide your registered email address and account details used for the transaction.
• Refund Reason: Clearly outline the reason for the refund request, referencing any specific terms from Coushy's refund policy.
• Product Condition: If applicable, note the condition of returned items and any included packaging or accessories.
• Photos: Take clear images of the product if there are defects or issues to support your claim.
• Previous Correspondence: Keep a record of any communication with customer service regarding your refund request.
• Timeframe: Be aware of the time since purchase, as some refunds may be time-sensitive according to Coushy’s policy.

At Coushy, we strive to provide clarity regarding your rights as a user, particularly in relation to refunds. Understanding the specific circumstances under which you might be eligible for a refund is essential for a smooth experience with our services. Below are the specific situations that may qualify for a refund based on our service offerings:

• Service Downtime: If you experience significant downtime of the Coushy platform that affects your ability to utilize your subscription, you may be eligible for a refund proportional to the downtime experienced.
• Billing Errors: Should you find discrepancies in your billing statement that seem out of place, especially with subscription renewals, these situations might warrant a review for a potential refund.
• Plan Changes: If you have upgraded or downgraded your subscription plan and notice any inconsistencies in your charges, this could be a basis for eligibility for a refund.
• Cancellation During Free Trial: Users who cancel their subscription within the free trial period and observe an unexpected charge may find that they qualify for a refund.
• Service Quality Issues: If the service provided through your subscription does not meet the expected standards or features as outlined at the time of sign-up, this might be taken into consideration for refund eligibility.
• Account Management Queries: If there are specific questions regarding your account status or subscription that affect billing, we recommend reaching out to support for potential resolutions that may include refunds.

We encourage users to review their account status regularly and reach out to our support team for guidance on any eligibility inquiries related to refunds.

At Coushy, we make it easy for our users to manage their subscription services, ensuring that any billing issues are handled transparently and efficiently. Here are some scenarios where users successfully claimed refunds:

• Subscription Overlap: A user discovered that they unintentionally subscribed to a premium plan while still on a trial period. They contacted Coushy's support team and received a refund for the overlapping charges once they clarified their account status.
• Downgrade Request: After realizing that the user's needs had shifted, they decided to downgrade their plan. Upon completion of the downgrade process, they reached out for a refund of the difference for the unused portion of the original plan, which was processed smoothly after confirming their new subscription status.
• Unintentional Upgrade: A customer accidentally upgraded their account during a promotional offer. Once they noticed the change and reached out to Coushy support, they were able to reverse the transaction and receive a refund for the upgrade fee after confirming their original subscription terms.
• Service Inaccessibility: A user faced an unexpected technical issue that temporarily blocked access to their services. After reporting the problem and confirming the service disruption, Coushy issued a refund for the affected billing period as a goodwill gesture, ensuring the user felt confident in their continued subscription.

Tracking your refund status with Coushy is a straightforward process, thanks to their efficient communication and easy-to-navigate systems. Here’s how to monitor the progress of your refund effectively:

• Email Notifications: Keep an eye on your email inbox for updates from Coushy regarding your refund status. You will receive notifications outlining key steps in the process, including when your refund has been approved or processed.
• In-App Notifications: If you have the Coushy mobile app installed, be sure to check for in-app notifications, which provide real-time updates on your refund status directly on your mobile device.
• Account Dashboard: Log into your Coushy account and navigate to the Order History section. Here, you will find a detailed overview of your orders, including any refunds initiated and their current status.
• Billing Section: Within the Billing section of your account dashboard, you can track financial transactions, including pending refunds. This area provides insight into the expected timeframe for when funds will be returned to your original payment method.
• Refund Details: Coushy typically provides comprehensive details about your refund progress, including the date your refund was requested, when it was processed, and an estimated timeline for when you can expect it to be completed.
• Customer Support: If you have questions or need more specific information, don’t hesitate to reach out to Coushy’s customer support. They can provide personalized updates and assistance tracking your refund.