Many users often don’t pay attention to billing matters until an unexpected charge appears, perhaps due to an automatic subscription renewal. This guide aims to clarify how Craft KMD refunds operate, detailing who is eligible for a refund and providing a straightforward process to request your money back swiftly. Whether you’re new to Craft KMD or just need a refresher, we’re here to help you navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Order Number: Gather your unique order number associated with the purchase from Craft KMD.
Transaction ID: Locate the transaction ID from your payment confirmation email or account history.
Account Information: Ensure you have your account username or email used for the Craft KMD service.
Purchase Receipt: Prepare a copy of your purchase receipt or invoice showing the details of the transaction.
Reason for Refund: Clearly outline the reason for requesting the refund to provide proper context.
Proof of Issue: If applicable, compile any screenshots or documents that illustrate the issue with the product or service.
Return Instructions: Familiarize yourself with Craft KMD's return policy and any specific instructions regarding the return process.
Previous Correspondence: Include any prior emails or communications with customer support related to the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Craft KMD
At Craft KMD, users engage with a specialized service focused on providing digital experiences and tools tailored to their needs. Understanding refund eligibility is essential for users to know their rights in different scenarios related to their accounts and subscriptions.
Refund eligibility may arise from various circumstances within the context of Craft KMD's offerings. Users might find themselves qualifying for a refund in the following situations:
Service Dissatisfaction: If a user feels that the service did not meet the expectations set during the subscription initiation period, they may explore options for a refund.
Unintentional Subscription Overlap: Users who have multiple subscriptions but intended to maintain only one may find themselves eligible for refunds related to overlapping services.
Account Issues: In the event of technical difficulties that hinder a user’s ability to access the service, there may be grounds for requesting a refund for the disrupted period.
Service Modification Requests: If modifications or upgrades to a user's account lead to confusion, and the user requests a change promptly, they may inquire about potential refunds for those adjustments.
Promotional Misunderstandings: Users who believe they were eligible for a promotional rate but were incorrectly billed may be able to request a review for a possible refund.
Users are encouraged to review Craft KMD’s specific policies and terms of service to understand how these criteria apply to their individual circumstances, and to reach out for further clarification on their eligibility for refunds.
Step-by-Step Process to Request Your Craft KMD Refund Like a Pro
Navigate to your account settings by clicking on your profile icon in the top right corner.
Select 'Billing' or 'Subscriptions' from the drop-down menu.
Locate the subscription you wish to receive a refund for.
Click on 'Request Refund' or 'Help' next to the subscription details.
In the message box, mention that the subscription renewed automatically without prior notice and specify that you did not use the account during that billing period.
Submit the request and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the settings menu.
Select 'Subscriptions' from the options provided.
Find the Craft KMD subscription from the list.
Tap on it and then select 'Report a Problem'.
Choose 'Cancel Subscription' and in the feedback box, mention that you did not receive notice of the renewal and highlight that your account was not actively used.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the upper left corner.
Select 'Subscriptions' from the menu.
Locate your Craft KMD subscription and tap on it.
Tap 'Cancel Subscription' and follow the on-screen instructions.
Once cancelled, return to the subscription page and click on 'Report a Problem'.
Indicate that the subscription renewed without notification and that it was not utilized, then submit your message.
If you purchased through Roku:
Go to your Roku device and open the 'Settings' menu.
Select 'Account' from the settings options.
Scroll down to 'Manage Subscription'.
Find your Craft KMD subscription and select it.
Click on 'Cancel Subscription' to stop further charges.
Navigate to the Roku support website and select 'Contact Us'.
In your inquiry, state that you are requesting a refund for a renewal that occurred without notice and that the service has not been used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation on my account: [describe reason].
I would like to request a refund of [Amount].
Attached are the relevant documentation for your review, if applicable.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet approved.
Your refund is being reviewed. Please allow up to 3 business days for approval.
Processing
The refund is being processed by our finance team.
Your refund is on its way! Expect it to be completed within 5 business days.
Refunded
The refund has been successfully initiated and funds returned.
The amount will appear in your account shortly. Check your bank statement for details.
Partially Refunded
A portion of your purchase has been refunded.
Review your order details to see the adjusted amount charged.
Completed
The refund process is complete and funds have been returned.
Thank you for your patience! You should see the funds in your account.
Canceled
The refund request has been canceled, typically by the customer.
If you did not intend to cancel, please reach out to our support team for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Craft KMD provides a range of services tailored for local businesses, offering tools for customer relationship management, inventory tracking, and marketing automation. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A small boutique realized that their usage of Craft KMD's premium features was lower than anticipated. After switching to a basic plan, they contacted support to clarify their billing cycle and received a refund for the unused portion of their previous subscription.
Accidental Double Purchase: A local restaurant accidentally purchased two copies of Craft KMD's digital menu software during a promotion. Upon noticing the mistake, they reached out to customer service, who promptly processed a refund for the duplicate purchase without any hassle.
Service Adjustment Request: A fitness studio needed to adjust their initial order of promotional materials after realizing they had overestimated their needs for an upcoming event. They contacted Craft KMD support, and after a brief discussion, they received a refund for the excess items that had not yet been shipped.
Billing Clarification: A pet grooming service noticed a charge that didn't align with their expectations. They reached out to Craft KMD’s customer service for clarification on the billing details, which turned out to be a miscommunication regarding promotional discounts. Craft KMD issued a refund for the discrepancy, ensuring the user’s satisfaction.
The Easiest Way to Get a Craft KMD Refund
If you're frustrated trying to get a refund from Craft KMD—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Craft KMD is straightforward and efficient. Here are some specific ways to stay updated on your refund process:
Email Notifications: Keep an eye on your registered email for updates. Craft KMD sends detailed refund status emails that include the current progress and expected timelines. Ensure your email notifications are enabled in your account settings.
In-App Notifications: If you have the Craft KMD mobile app, check for in-app notifications. These updates provide real-time progress on your refund status without needing to log in to your account.
Account Dashboard: Log into your Craft KMD account and navigate to the Order History section. Here, you can view the status of past orders, including any refund requests and their current processing stage.
Billing Section: The Billing section of your account will also provide insights into pending refunds. This area displays any credits applied to your account as a result of refunds.
Refund Progress Information: Craft KMD provides clear descriptions of each stage of the refund process, including "Requested," "In Processing," and "Completed." This information helps set expectations for when you might see the refund in your account.
Dedicated Support: If you have further questions, visit the Support Center within the app or website. Here you can find FAQs specifically about refunds and contact customer support for personalized assistance.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds may not be issued as per our policy. However, we encourage you to reach out to our customer support team, as they can review your situation and provide further assistance.
Refunds typically take 5-10 business days to process and appear in your account, depending on your bank’s policies. Once initiated, you will receive an email confirmation regarding the status of your refund. Please be patient as processing times may vary.
If you see a charge from Craft KMD but do not have an active subscription, please first check your account for any past subscriptions or trial periods that may have transitioned into a paid status. If you're still unsure, reach out to our customer support team with your account details for further assistance.
If you are unable to receive a refund directly from Craft KMD, consider reaching out to their customer service team again for further assistance. You may also want to escalate your request within the support system to ensure that your issue is addressed adequately. Additionally, reviewing your account details and previous communications might provide helpful context for your follow-up.
If Craft KMD refuses to issue a refund, you might start by reviewing their refund policy to ensure that your situation aligns with their guidelines. Additionally, consider reaching out to their customer support again for further clarification or assistance. It may also be helpful to double-check your account details to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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