Billing can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at CRAFTLYAI, including who is eligible and the steps to request your refund efficiently. We aim to provide you with all the information you need to navigate the process smoothly, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address on CRAFTLYAI and any associated usernames.
Transaction ID: The specific transaction ID for the purchase you are seeking a refund for.
Order Confirmation: A copy of the order confirmation email received after the purchase.
Proof of Payment: Payment receipts or screenshots showing the successful transaction.
Subscription Details: If applicable, details regarding your subscription plan, including start and end dates.
Reason for Refund: A clear and concise explanation of why you are requesting the refund.
Communication History: Any previous communication with CRAFTLYAI regarding issues related to the product or service.
Usage Details: Any relevant usage metrics or logs if applicable, particularly for digital services.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CRAFTLYAI
At CRAFTLYAI, users have certain rights regarding their subscriptions and may be eligible for a refund under specific circumstances. Our offerings include various digital services that enhance creativity and productivity. Understanding your rights can help clarify situations in which you might qualify for a refund.
Here are some situations that are specifically relevant to CRAFTLYAI users that might qualify for refunds:
Subscription Downgrades or Cancellations: If you have downgraded or canceled your subscription and notice discrepancies in billing during the transition period, these may be reviewed for eligibility regarding potential refunds.
Service Issues: In case of service outages or significant disruptions that impact your use of the digital offerings, you may inquire about refund eligibility for the period affected.
Billing Period Adjustments: If there has been a misunderstanding related to the billing cycle, consultants are available to clarify potential adjustments that might qualify for a refund request.
Promotional Offers: If you subscribed during a promotional period and believe you were charged incorrectly post-promotion, this situation may qualify for review regarding refund eligibility.
Each of these situations can clarify eligibility for refunds, ensuring that any inquiries are handled according to the specific guidelines set by CRAFTLYAI.
Step-by-Step Process to Request Your CRAFTLYAI Refund Like a Pro
If you purchased through CRAFTLYAI.com:
Go to the CRAFTLYAI website and log into your account.
Navigate to the Help Center or Support section at the bottom of the page.
Select "Contact Support" and choose the refund topic from the dropdown menu.
Fill out the required fields in the support form, including:
Your account email
Description of the issue
In the description, mention that the subscription renewed without notice.
Submit the form and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" to see your current services.
Find and select CRAFTLYAI in the list of subscriptions.
Tap "Report a Problem" near the bottom of the subscription details.
Choose the reason for your refund request from the dropdown menu.
In the comment section, emphasize that the account was unused during the billing period.
Submit your request and wait for an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon at the top right corner.
Select "Payments & subscriptions" from the menu.
Tap on "Subscriptions" and find CRAFTLYAI in your list.
Select "Cancel Subscription" if required to initiate a refund.
Next, go back to the main "Payments & subscriptions" menu and tap "Account history."
Locate the charge for CRAFTLYAI and tap on it.
Select "Report a problem" and align with the prompt for a refund.
Specify that you had no usage during the billing cycle.
Complete the form and submit your request.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Navigate to the "Manage Account" section.
Click on "Manage Your Subscriptions" to view your active subscriptions.
Find the CRAFTLYAI subscription and select it.
Click on "Send a Refund Request" linked below the subscription information.
In your request, mention that the subscription renewed without prior notification.
Submit the refund request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached the relevant documentation to assist with this request.
I would appreciate confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
It may take up to 3 business days to review your request.
Processing
Your refund is being evaluated and processed by our team.
You will receive a notification once the refund is approved or denied.
Refunded
Your refund has been successfully processed.
The amount will reflect in your account within 5-10 business days.
Partially Refunded
A portion of your refund has been approved and processed.
Check your account to see the refunded amount; further disputes can be resolved.
Completed
The refund process has been finalized.
You’re all set! Your funds are fully returned.
Canceled
Your refund request has been canceled and will not be processed.
You can reapply for a refund if you believe it was in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
CRAFTLYAI offers a variety of digital design tools and services aimed at enhancing creativity and productivity. Here are some realistic scenarios where users successfully claimed refunds based on their experience with the platform:
Plan Downgrade: A user decided to downgrade their subscription plan after realizing they didn’t utilize all the features they originally signed up for. Upon reaching out to CRAFTLYAI’s customer support, they were guided through the refund process for the unused portion of their previous plan, making the transition smooth and hassle-free.
Service Interruption: A customer experienced an unexpected service interruption during a critical project. After notifying CRAFTLYAI about the issue, they were promptly offered a refund for the time their access was disrupted, reinforcing the commitment to customer satisfaction.
Accidental Upgrade: A user accidentally upgraded to a higher tier of subscription while exploring features. After realizing the mistake within the refund window, they contacted support and received a full refund for the upgrade, allowing them to revert to their original plan without any fees.
Billing Clarification: A user noticed a discrepancy between their expected billing cycle and the amount charged. Upon inquiring with CRAFTLYAI, they discovered they were charged for an additional feature they had forgotten to cancel. The support team facilitated a easy cancellation of the feature and processed a refund for the extra charge, promoting transparency in billing practices.
The Easiest Way to Get a CRAFTLYAI Refund
If you're frustrated trying to get a refund from CRAFTLYAI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with CRAFTLYAI is straightforward, thanks to various communication methods and user-friendly platforms designed specifically for our merchants. Here are some tips to help you stay informed about your refunds:
Check Your Email Notifications: CRAFTLYAI communicates all important refund updates via email. Look for messages regarding refund initiation and updates that detail the status of your request. Make sure to check both your inbox and spam folder.
Utilize the Account Dashboard: Log into your CRAFTLYAI account and navigate to the Account Dashboard. Here, you can view your recent transactions and any pending refunds, providing a straightforward overview of your financial activity.
Explore the Order History Section: Under the Order History tab, you can find detailed information about your past orders. This section includes specific details about any refunds, including amounts and status updates.
Billing Section Insights: For a more in-depth look at your refunds, visit the Billing Section of your account. This area outlines all billing activities, including refunds processed, helping you keep track of your financial adjustments.
In-App Notifications: If you use the mobile app, ensure you enable notifications. CRAFTLYAI sends real-time updates directly to your device, so you won't miss important refund notifications.
Chat Support: For immediate assistance, utilize CRAFTLYAI’s live chat support feature. Our team is available to provide real-time updates and insights into any specific refund inquiries you may have.
FAQ
Unfortunately, if you forgot to cancel your subscription on time, refunds are generally not available for the charges incurred. We encourage users to review the cancellation policy and set reminders to help manage their subscriptions effectively.
Refunds from CRAFTLYAI typically take 5 to 10 business days to process, depending on your bank or financial institution. Once initiated, you can check your account for updates, as the timing may vary based on your payment method.
If you notice a charge but don’t have an active subscription, please first check your email for any subscription-related communications from us. If you still believe the charge is in error, reach out to our customer support team with details about the transaction for further assistance.
If you're unable to obtain a refund directly from CRAFTLYAI, consider reaching out to customer service again for further assistance. You may also want to explore escalating your request within their support system or reviewing your account details to ensure all necessary information is provided. This can help facilitate the process.
If CRAFTLYAI refuses to issue a refund, consider reviewing the refund policy available on their website to ensure all criteria have been met. Additionally, you may contact their support team again to ask for clarification or further assistance regarding your request. It's also helpful to check your account details to confirm any relevant information related to your purchase.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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