Billing matters often go unnoticed until an unexpected charge comes to light, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process with Crevado, ensuring that you understand how refunds work, who qualifies for them, and the simple steps to request your money back promptly. Our aim is to provide you with the clarity and support you need to manage your account effectively.
What You Should Prepare Before Applying For Refund
Account Email Address: Ensure you have the email associated with your Crevado account ready for verification.
Transaction ID: Retrieve your unique transaction ID for the purchase you are seeking a refund for.
Purchase Date: Note the exact date of the transaction to help facilitate the refund process.
Plan Details: Specify the subscription plan or service details you are requesting a refund for.
Proof of Payment: Gather any confirmation emails or receipts that show proof of your transaction.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund.
Usage Details: If relevant, document any specific usage or lack of usage of the service that supports your refund request.
Feedback: Consider including any suggestions or feedback you might have as it may help expedite the process.
Contact Information: Make sure to provide a phone number or additional email in case Crevado needs to reach you for further details.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Stripe
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Crevado
At Crevado, we understand that users may have questions regarding their eligibility for refunds related to our services. We provide a platform that allows individuals to create and showcase portfolios online, catering to a variety of user needs. While our services are designed for flexibility and user satisfaction, certain scenarios may arise that could influence the possibility of receiving a refund.
Below are situations relevant to Crevado users that may qualify for refunds:
Subscription Cancellation: If you have canceled your subscription before the next billing cycle and believe you are owed a refund for an unused subsequent period, this may qualify for consideration.
Service Dissatisfaction: If you experience technical issues with the platform that significantly hinder your ability to use the service, you may be eligible to discuss refund options based on the circumstances of your account management.
Billing Inquiries: For users who have questions regarding unexpected or unclear charges, clarifying your account status can lead to potential adjustments or confirmations about your billing cycle.
Accidental Upgrades: If an upgrade or additional service was activated unintentionally, users may have grounds to inquire about a refund based on the nature of the purchase.
We encourage users to review their account details and reach out to our support team for personalized assistance regarding these situations. Our goal is to ensure clarity and support in all user interactions with Crevado.
Step-by-Step Process to Request Your Crevado Refund Like a Pro
If you purchased through Crevado.com:
Visit the Crevado website and log into your account.
Navigate to the Account Settings in the top-right corner.
Click on Billing from the menu options.
Locate the Membership or Subscription section.
Find the recent charge you wish to dispute.
Click on Request Refund next to the specific charge.
In the message box, mention that the subscription renewed without prior notice or emphasize that the account was unused during the billing period.
Submit your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Crevado subscription.
Tap on Report a Problem.
Select the issue type as I didn’t authorize this charge.
Include details about the renewal without notice and your non-use of the service.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Go to Subscriptions.
Select your Crevado subscription.
Tap on Cancel Subscription.
After cancellation, go back and select Request Refund.
In the description, state that the subscription renewed unexpectedly and that you haven’t used it.
Submit the refund request as per prompts.
If you purchased through Roku:
Log into your Roku account on a web browser.
Navigate to Your Account.
Scroll to the Manage Your Subscriptions section.
Find your Crevado subscription and select it.
Click on Contact Support for that subscription.
In your message, mention that the charge was unexpected and emphasize lack of usage.
Send your inquiry for a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. On [Billing Date], [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Please confirm the status of my request within 3-5 business days. Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is under review and may take up to 5 business days to process.
Processing
The refund is currently being processed by our payment team.
You can expect the refund to be completed within 3-7 business days.
Refunded
The refund has been successfully processed and money returned to your account.
The funds should reflect in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of the refund has been processed, while the remaining amount is still being addressed.
You will see part of your refund in your account, with the rest pending completion.
Completed
The refund process is fully complete, and you have received all entitled amounts.
Your transaction is fully closed, and you should now see all funds returned.
Canceled
The refund request has been canceled, either by the user or due to inactivity.
You will not receive a refund; if you believe this is an error, contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Crevado provides a user-friendly platform for artists and creatives to showcase their portfolios through customizable websites. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade Request: A user decided to downgrade their subscription plan after realizing they needed fewer features than originally anticipated. After submitting a request through Crevado’s support, they received a prompt refund for the difference between the plans for the unused period.
Account Closure and Refund: An artist opted to close their account after a successful exhibit and requested a refund for the remaining billing period. Crevado processed the refund efficiently, allowing the user to receive their funds back within days of their closure request.
Service Interruption Compensation: A brief service interruption affected a limited number of users, and Crevado proactively reached out to offer partial refunds to those impacted. One user appreciated the gesture and accepted the refund for the affected month without hassle.
Plan Overlap Confusion: A customer inadvertently purchased an additional plan while trying to upgrade, leading to confusion regarding their billing. Upon contacting support, they clarified the situation and received a refund for the overlapping subscription within their billing cycle.
The Easiest Way to Get a Crevado Refund
If you're frustrated trying to get a refund from Crevado—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Crevado is straightforward and can be done through various methods. Here’s how you can efficiently keep tabs on your refund progress:
Email Notifications: Crevado sends email updates regarding your refund status. Look for emails titled "Refund Update" for timely notifications about your request.
Account Dashboard: Log in to your Crevado account and navigate to the Billing section. Here, you’ll find a detailed summary of all transactions, including the status of your refunds.
Order History: Under your account settings, check the Order History tab. This section provides insights into your refunds, indicating whether they are pending, processed, or completed.
In-App Notifications: If you are using the Crevado mobile app, make sure to enable notifications. You will receive updates directly through the app, keeping you informed in real time.
Refund Progress Information: Crevado provides clear indications of refund stages—like requested, processing, and completed—so you know exactly where your refund stands.
Customer Support: If you have any questions about your refund, you can reach out to Crevado's support team via the Help section in your account for personalized assistance.
FAQ
Refunds for subscriptions are generally not provided if you forget to cancel before the renewal date. We encourage users to check the cancellation policy and manage their accounts accordingly to avoid unexpected charges.
Refund processing times can vary depending on your payment method and financial institution. Generally, you can expect to see the refund appear on your account within 5 to 10 business days after it has been processed by Crevado. It's always a good idea to check with your bank or payment provider for specific timelines.
If you see a charge but do not have an active subscription, please check your email for any receipts or notifications from Crevado that may clarify the transaction. If you still have questions, contact Crevado's support team directly with the details of the charge for assistance.
If you're unable to obtain a refund directly from Crevado, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system for additional review. Additionally, reviewing your account details and any related communications may help clarify the situation.
If Crevado refuses to issue a refund, you can start by reviewing their refund policy to understand the terms and conditions that apply. Additionally, consider reaching out to their support team again for clarification or further assistance. It may also be helpful to check your account details to ensure everything is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)