How to Get a Crosley Refund

• Order Confirmation Email: Locate the original email confirmation you received after completing your purchase, which includes essential details about your order.
• Order Number: Have your unique order number ready, which can be found in your confirmation email or your Crosley account.
• Proof of Purchase: Keep a record of the transaction from your payment method, such as a credit card statement or PayPal receipt.
• Product Condition Photos: Take clear photos of the item you wish to return, especially if there are defects or issues that warrant the refund.
• Reason for Return: Be prepared to clearly state the reason for your refund request as Crosley may require you to outline any issues with the product.
• Customer Account Details: Access your Crosley account to ensure all relevant information, including your shipping address and contact details, is up-to-date for processing the return.
• Return Authorization Number (if applicable): If you received a return authorization number, have it on hand to expedite the process.
• Package Contents: Include all original packaging, accessories, manuals, and any free gifts that came with the product, as Crosley typically requires returns to be complete.

*Working days are Monday to Friday, and don't include public holidays.

At Crosley Radio, we understand that customers may occasionally find themselves in situations where a refund may be required. Crosley offers a range of products, including retro-style turntables, radios, and other audio equipment. While we strive to ensure customer satisfaction, certain conditions may warrant a review for refund eligibility.

• Defective Products: Items that arrive with manufacturing defects or do not function as intended may qualify for a refund within a specified time frame after purchase.
• Damaged During Shipping: If a product is damaged upon delivery, customers should report this promptly to assess eligibility for a refund or replacement.
• Wrong Item Received: If an order is fulfilled incorrectly and the customer receives a different item than what was ordered, a refund may be considered.
• Return Policies: Products must generally be returned in their original packaging to qualify for a refund. Please check the specific return guidelines for details on eligible products and time frames.
• Limited Time Offers: Certain promotional offers may come with unique return conditions that customers should review to understand their specific eligibility.

For any of the above situations, customers are encouraged to reach out to Crosley's customer service for assistance in clarifying eligibility and understanding the refund process. It is important to adhere to the specified timelines and procedures to ensure a smooth handling of these inquiries.

At Crosley, we understand that circumstances change, and sometimes users may need to seek a refund. Here are several realistic scenarios where customers successfully claimed their refunds:

• Damaged Shipment: A customer received a Crosley turntable that arrived with a cracked casing due to shipping issues. After contacting Crosley’s customer service, they provided clear photos of the damage. Crosley promptly issued a refund once the claim was verified.
• Wrong Item Sent: A user ordered a specific model of a Crosley portable radio but received a different model instead. After reaching out through their account dashboard to report the issue, they returned the incorrect item and received a full refund after Crosley confirmed the error.
• Subscription Adjustment: A customer initially subscribed to a Crosley radio streaming service but found they needed a different plan. After inquiring about a refund for the unused portion of their original plan, Crosley facilitated the adjustment seamlessly and issued a refund according to their policy.
• Shipping Delay: During an unprecedented shipping delay, a customer decided to cancel their order for a Crosley music player. They contacted customer service through the website and explained their situation, leading to a swift refund process for their order.

Tracking your refund status with Crosley is a straightforward process, allowing you to stay informed every step of the way. Here are the most efficient ways to check on your refund progress:

• Check Your Email: Crosley sends out refund status updates directly to your registered email. Look for messages from support@crosleyradio.com, which will contain details about your refund request and any changes in status.
• Utilize Your Account Dashboard: Log into your account on crosleyradio.com and navigate to the Order History section. Here, you can view your recent orders and their associated refund statuses.
• Access Billing Information: Within your account settings, the Billing section provides a comprehensive overview of your transactions, including any pending refunds and the amounts expected to be credited back.
• Mobile App Notifications: If you use the Crosley mobile app, enable notifications to receive real-time updates about your refund status. Check the app's Notifications section for any relevant messages.
• Customer Support: For any discrepancies or if you need further assistance, contact Crosley’s Customer Support through the Help Center on the website. They can provide tailored updates on your refund status directly.