Many CrossFit Forged users may only consider billing when an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with CrossFit Forged, including who qualifies for them and the straightforward steps to request a refund swiftly. Our aim is to ensure that the process is clear and manageable, helping you navigate your options with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Ensure you have the email received upon purchase that includes the order number.
Transaction ID - Locate the specific transaction ID associated with your purchase, which can usually be found in your account or the confirmation email.
Reason for Refund - Prepare a clear explanation of why you are requesting the refund, such as product defects or dissatisfaction with service.
Account Information - Be ready to provide your CrossFit Forged account login details or username to verify your identity.
Product Condition - If applicable, ensure the product is in its original condition and packaging, as this may be required for physical merchandise.
Payment Method - Have information regarding your original payment method (credit card, PayPal, etc.) ready for processing the refund.
Support Tickets or Correspondence - Gather any previous communication with CrossFit Forged customer service, as this may help support your case for a refund.
Refund Policy Review - Familiarize yourself with their specific refund policy on their website to ensure you meet all necessary criteria.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CrossFit Forged
At CrossFit Forged, our users have certain rights regarding their subscriptions and purchases. Understanding the eligibility for refunds is important, particularly given the nature of our services which center around fitness products and training programs. The following scenarios outline circumstances in which users may qualify for a refund or billing clarification.
Subscription Cancellation: If a user cancels their subscription within the specified period and does not wish to continue using the service, they may be eligible for a partial refund of the remaining subscription fees based on the cancellation policy in place.
Billing Issues: Users experiencing discrepancies in their billing cycles, such as charges for services not used or unexpected fees, may want to review their account settings and may qualify for assistance based on the particular circumstances.
Product Returns: For physical products purchased from CrossFit Forged, if the item is unused and returned within the designated return period, users might be eligible for a refund according to our return policy.
Service Quality Concerns: Should a user encounter issues with the quality of training services or products, they may inquire about our satisfaction guarantee, which could influence their eligibility for a refund based on the specifics of the situation.
Membership Terms: Users should consult the membership terms for details about any money-back guarantees or trial periods, which may grant the possibility of refunds under specific conditions.
It’s advisable for users to review their account details and our specific policies to better understand their eligibility based on their unique situations.
Step-by-Step Process to Request Your CrossFit Forged Refund Like a Pro
If you purchased through octivfitness.com:
Log in to your account on octivfitness.com.
Go to the Billing section in your account settings.
Select Payment History to find the transaction you want to request a refund for.
Click on the specific transaction and look for the Request Refund option.
In your message, mention that you were unaware of the subscription renewal and request a refund for the unused period.
Submit your request, and keep an eye on your email for any responses from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the CrossFit Forged subscription and tap on it.
Choose Cancel Subscription if needed, then use the Report a Problem option.
Describe your situation by saying the subscription renewed without prior notice.
Submit the report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your CrossFit Forged subscription and tap on it.
Choose Cancel Subscription to stop future charges.
Scroll down and tap on Report a problem.
In the message, emphasize your account has been unused and request a refund.
Submit your request for processing.
If you purchased through Roku:
Navigate to your device and press the Home button on your remote.
Scroll down and select Streaming Channels, then access the Channel Store.
Find CrossFit Forged among your channels.
Go to Manage Subscription and select it.
Choose Cancel Subscription.
Visit Roku Support online to file a direct refund request.
In your message, mention that you were expecting a different billing cycle and request a refund.
Complete and submit the form for review.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inquire about a billing situation. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email you will find the relevant documentation for your reference.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but has not yet been processed.
You will be notified once your refund is under review. Please allow 3-5 business days for initial processing.
Processing
The refund is currently being reviewed and approved by our team.
The refund is on its way! Expect completion within 7-10 business days.
Refunded
The refund has been successfully processed and funds have been returned to your account.
Check your bank account or payment method for the refunded amount, which should be reflected within 3-5 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will receive the refunded amount shortly, and any remaining balance is still valid for use.
Completed
The refund process is finished, and all transactions have been finalized.
Everything is settled! Your funds have been returned, and you may continue shopping with us.
Canceled
The refund request has been canceled.
If you still wish to pursue a refund, please contact our customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CrossFit Forged, users often seek clarity regarding their membership and payments. Here are some realistic scenarios where users successfully claimed refunds:
A member signed up for an annual training package but had to reschedule due to a sudden work commitment. Upon explaining the situation to customer service, they were able to receive a pro-rated refund for the unused sessions, making the transition smoother for their schedule.
During a special promotional period, a gym member mistakenly upgraded to a higher membership tier that included additional personal training sessions. After realizing the extra cost was unintended, they reached out to CrossFit Forged’s support team, who promptly issued a refund for the difference, keeping the member on the original plan.
A participant in an online coaching program experienced technical difficulties accessing their workouts for a week due to unforeseen server issues. After discussing the matter with support, they received a refund for that week, ensuring their investment was honored despite the inconvenience.
A user purchased exclusive merchandise from the CrossFit Forged online store, but upon receiving the items, they realized they ordered the wrong size. The customer contacted support to discuss a return, and a refund was processed quickly for the returned item, allowing them to reorder the correct size hassle-free.
The Easiest Way to Get a CrossFit Forged Refund
If you're frustrated trying to get a refund from CrossFit Forged—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CrossFit Forged is straightforward and efficient. Here are some specific tips to keep you informed throughout the process:
Email Notifications: After initiating your refund, keep an eye on your email inbox. CrossFit Forged sends updates about your refund status directly to the email you used for your purchase. Look for emails with the subject line "Refund Update" for the latest information.
Account Dashboard: You can also track your refund status by logging into your CrossFit Forged account dashboard. Navigate to the "Order History" section where you will find detailed information about your recent orders and any pending refunds.
Mobile App Alerts: If you use the CrossFit Forged mobile app, ensure you have notifications enabled. Refund status updates and alerts about new messages will be sent through the app, allowing you to stay informed on the go.
Billing Section: For a more comprehensive overview, visit the "Billing" section in your account settings. Here, you can find specific details about the refund amount, the reason for the refund, and the expected completion date.
Customer Support: If you're having trouble finding information, you can always reach out to the CrossFit Forged support team via the "Help" section of your account. They can provide real-time updates about your refund status.
FAQ
Unfortunately, if you forget to cancel your subscription before the billing cycle ends, we are unable to issue a refund for that period. We recommend setting reminders to help manage your subscription or contacting our support team for guidance on your options. Thank you for understanding!
Refund processing times can vary depending on your bank or credit card provider, but generally, you can expect to see the funds credited back to your account within 5 to 10 business days. Once processed on our end, you will receive a notification regarding the status of your refund.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trials that may have ended recently. If you still believe this charge is in error, reach out to our customer support team via the contact form on our website, and they will assist you in reviewing the transaction.
If you are unable to obtain a refund directly from CrossFit Forged, consider reaching out to their customer service team for further assistance. You may also want to escalate your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details in case there are any outstanding issues or updates may provide further clarity.
If CrossFit Forged refuses to issue a refund, you may want to review their refund policy for any specific terms or conditions that may apply. Additionally, consider reaching out to their customer support team again for further clarification. Checking your account details to ensure all information is accurate can also be helpful in resolving the issue.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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