Many users only consider their billing habits when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work on Crypto.com, clarify eligibility, and provide a clear step-by-step process to request your money back swiftly. With the right information at your fingertips, navigating refund requests can be a straightforward experience.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the specific transaction ID related to the purchase made on Crypto.com.
Account Details: Ensure you have your Crypto.com account email and registered phone number at hand for verification purposes.
Purchase Receipt: Retrieve and save the digital receipt or confirmation email for the transaction, which serves as proof of purchase.
Proof of Payment: Include any relevant screenshots or bank statements showing the payment processed via Crypto.com.
Refund Policy Review: Familiarize yourself with Crypto.com’s refund policy to understand eligibility and conditions for your specific transaction type.
Subscription Information: If you are seeking a refund for a subscription, gather your subscription details including start date, payment date, and renewal date.
Correspondence History: Document or save all previous communications with Crypto.com regarding the refund to provide context for your request.
Validity of Refund Request: Ensure your request aligns with the time frame stipulated in Crypto.com’s refund terms to avoid any delays in processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Visa/Mastercard
3-5 working days
Crypto.com Pay
Immediate to 5 working days
Bank Transfer
5-10 working days
Cryptocurrency
Immediate to 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Crypto.com
At Crypto.com, users engage with a variety of services, including cryptocurrency trading, staking, and various payment functionalities. The eligibility for refunds within this platform is primarily dictated by the nature of the service utilized and the specific conditions of each user's account management. Understanding these eligibility criteria is crucial for users seeking clarification on potential refunds.
Users may qualify for refunds under the following circumstances:
Transaction Errors: If a user experiences a legitimate issue with a transaction, such as receiving erroneous amounts or encountering technical disruptions during trade execution, they may inquire about potential refunds.
Service Discontinuation: Should a specific service become discontinued or significantly altered by Crypto.com, users might be eligible for a refund for any prepaid fees associated with that service.
Subscription Changes: When users adjust their subscription plans, specifically downgrading, they may be able to receive a prorated refund based on the remaining time left in the billing cycle.
Staking Failures: Users who stake cryptocurrencies may inquire about refunds if they experience failures in the staking process that prevent the expected rewards from being duly credited.
Fee Adjustments: Users might be eligible for a refund in cases where there are significant adjustments to fees that were previously quoted or agreed upon at the time of transaction.
It is essential for users to review their account settings and transaction history and consult the detailed policies on the Crypto.com platform regarding refunds to fully understand their eligibility based on individual circumstances.
Step-by-Step Process to Request Your Crypto.com Refund Like a Pro
If you purchased through Crypto.com:
Open the Crypto.com app on your device.
Navigate to the ‘Settings’ by tapping on the profile icon in the top left corner.
Select ‘Manage Subscription’ from the menu options.
Locate the relevant subscription or membership in the list.
Tap on the subscription, then select ‘Request Refund’ or a similar option for refund inquiries.
In the messaging section, mention that the subscription renewed without notice or emphasize that the account has been unused.
Submit your request and wait for confirmation or further instructions via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select ‘Payments & subscriptions’ and then tap on ‘Subscriptions’.
Find the subscription you wish to refund and tap on it.
Scroll down and select ‘Report a problem’.
Choose ‘I’d like to request a refund’ from the list of options.
In your request, mention the subscription renews automatically without proper notice.
Submit the report and wait for a response from Google Play.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the menu.
Select ‘Subscriptions’ from the options available.
Find the desired subscription and tap on it.
Tap on ‘Cancel Subscription’ to prevent future charges if necessary.
After cancellation, go back to ‘Subscriptions’ and select ‘Report a Problem’ from your browser (you’ll need to log into your Apple ID account).
In your message, state that the charge was unexpected and the subscription has been unused for some time.
Submit your request and monitor your email for updates from Apple.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to ‘My Account’ from the main menu.
Scroll down to the ‘Manage Your Subscriptions’ section.
Click on the subscription you wish to inquire about.
Find the option to ‘Cancel Subscription’ (this may be necessary before requesting a refund).
Go back to the subscription management page and look for contact options.
Send a message stating that the subscription renewed unexpectedly and you would like a refund.
Wait for a response via the email you provided in your Roku account.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
As a result, I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference (if applicable).
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated and is awaiting processing.
You will receive updates as the status changes. This stage can take up to 48 hours.
Processing
The refund is being processed by our team.
Your funds will likely be credited back soon. Expect this status to change within 3-5 business days.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your account within 5-10 business days, depending on your bank or card issuer.
Partially Refunded
A portion of the amount you requested has been refunded.
Review the details of the partial refund to understand what has been returned.
Completed
The refund process is finished, and the total amount has been credited back.
Your funds should be available in your account now.
Canceled
Your refund request has been canceled, either by you or by our team.
No amount will be refunded. You may need to contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding the refund process at Crypto.com can greatly enhance your experience. Here are some realistic scenarios where users have successfully claimed refunds based on their unique situations:
Subscription Plan Change: A user decided to downgrade their Crypto.com subscription from the Premium plan to the Basic plan after realizing they didn't utilize the premium features. They contacted customer service and were able to receive a refund for the difference in price after the plan adjustment took effect.
Accidental Purchase of Credit: A customer accidentally purchased additional credit for their Crypto wallet while navigating the app. After reaching out to support, they explained the situation and received a full refund for the unnecessary transaction, allowing them to correct their balance without issue.
Service Interruption: A user experienced a temporary service interruption during a vital trading session due to scheduled maintenance on the platform. Upon notifying Crypto.com, they received a prompt refund for the trading fees incurred during that time, ensuring their account was back in good standing.
Incorrect Billing Cycle: A user inquired about their subscription billing cycle and found out they had been charged prematurely due to a time zone discrepancy. By clarifying the timing with support, they successfully obtained a refund for the extra charge that was not intended, aligning their billing with their usage schedule.
The Easiest Way to Get a Crypto.com Refund
If you're frustrated trying to get a refund from Crypto.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Crypto.com can be straightforward if you know where to look and what information is available. Here are some efficient ways to keep tabs on your refund:
Check Your Email: Crypto.com will send you email notifications regarding your refund status. Look for subject lines containing "Refund Initiated" or "Refund Processed" to get timely updates.
Utilize the Mobile App: Open the Crypto.com app and navigate to the "Accounts" tab. Here, you can view your transaction history, where refund details will be prominently displayed, including the date and amount refunded.
Access the Account Dashboard: Log in to your Crypto.com account on their website. Go to the "Order History" section within the dashboard. This section provides a clear overview of all transactions, including any pending refunds.
Monitor the Billing Section: In your account settings, the "Billing" section will include specific details on any processed refunds. This area will also provide estimated times for when you can expect your funds to return to your original payment method.
Stay Updated on Refund Progress: If your refund is still processing, Crypto.com provides updates within the transaction details in your account. This information often includes the status, any delay messages, and estimated completion times for pending refunds.
Use Support Features: If you have questions about your refund status, utilize the in-app chat support feature for real-time assistance from customer service. They can provide specific insight into your refund's current status.
FAQ
If you forgot to cancel your subscription on time, refunds may not be guaranteed as per the transaction policy. However, it’s always worth reaching out to customer support to explain your situation; they may offer assistance or options based on your specific case.
Refunds processed through Crypto.com typically take between 5 to 10 business days to appear in your account, depending on your bank or payment provider. It's important to check your account periodically during this time. If you do not see the refund after 10 business days, it's advisable to reach out to customer support for further assistance.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions or trial periods that may have been activated. If you still believe this charge is in error, contact our customer support team with the transaction details, and they will assist you in investigating the matter.
If you're unable to receive a refund directly from Crypto.com, consider contacting their customer service team again to discuss your situation. You might also explore escalating your inquiry within their support system for further assistance. Additionally, reviewing your account details may provide useful insights into your transaction history and options.
If Crypto.com refuses to issue a refund, carefully review their refund policy to understand the conditions that apply. You can also consider reaching out to their support team again for further clarification or assistance. Additionally, verifying your account details may help ensure that all relevant information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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