It's common for users to overlook billing details until an unexpected charge surfaces, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work at CryptoScreener, who qualifies for a refund, and the straightforward steps to request your money back quickly. Our aim is to make the refund process as clear and efficient as possible, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your registered email address and account username readily available.
Transaction ID: Retrieve the transaction ID from your purchase or subscription confirmation as it is essential for processing your refund.
Purchase Receipt: Have a copy of the purchase receipt or invoice that details the transaction amount and date.
Subscription Plan Details: Know the specifics of the subscription plan you purchased, including renewal dates and pricing.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund, which should align with their refund policy.
Cancellation Confirmation: If applicable, document any confirmation you received upon canceling your subscription or service, which may assist in the refund process.
Previous Correspondence: Gather any email exchanges or support tickets related to your refund request to provide context.
Payment Method Details: Be aware of the payment method used for the transaction, as this may be needed for refund processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-7 working days
PayPal
1-3 working days
Cryptocurrency
Immediate to 1 working day
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from cryptoscreener
Cryptoscreener (cryptoscreener.ai) offers a range of tools and services designed to help users analyze cryptocurrency markets and manage investments. As such, understanding eligibility for refunds is important for users to know their rights and options regarding billing and subscription management.
Refund eligibility at Cryptoscreener is primarily based on the nature of the service provided and user circumstances surrounding their subscriptions. Below are specific situations that may qualify for refunds:
Subscription Termination: If a user decides to discontinue their subscription before the end of the billing cycle, they may be eligible for a refund for any unused portion of the service, depending on the timing of their termination notice.
Failed Transactions: Users may qualify for a refund if there was a failure in processing the subscription payment due to technical issues, resulting in non-access to the subscribed features.
Service Dissatisfaction: If a user feels that the service does not meet the described functionalities or is not as advertised, they might be eligible for a refund, contingent upon providing sufficient detail in their request.
Subscription Payment Errors: If there are discrepancies in the subscription billing amounts charged compared to what was agreed upon, users may initiate a request for a refund for the variance.
Users are encouraged to review their account management settings and billing history to clarify their current subscription status and any relevant circumstances that may affect refund eligibility. Cryptoscreener values user satisfaction and aims to address inquiries regarding billing and subscriptions promptly.
Step-by-Step Process to Request Your cryptoscreener Refund Like a Pro
If you purchased through cryptoscreener.ai:
Visit the cryptoscreener.ai website and log in to your account.
Navigate to the Account Settings by clicking on your profile icon in the upper right corner.
Click on Billing or Subscription Management.
Locate the section for Recent Transactions or Payment History.
Find the specific charge that you wish to get a refund for and click on Request Refund.
In the message box, mention that the subscription was renewed without notice and that you would like a refund.
Submit your refund request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Tap on the cryptoscreener subscription you wish to request a refund for.
Scroll down and tap on Report a Problem under the subscription details.
Choose Request a Refund and select the reason for your request.
In the comment section, state that you didn’t receive notice of the renewal and that your account was not used.
Submit your request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find and tap on the cryptoscreener subscription.
Scroll down and tap on Report a problem.
Choose Request a refund and explain that you did not receive adequate notice of renewal.
Emphasize that the account was inactive during the subscription period.
Submit your message and monitor for feedback via email.
If you purchased through Roku:
Log in to your Roku account on the Roku website.
Go to the My Account section.
Scroll down to find your Recent Purchases.
Identify the cryptoscreener billing transaction.
Click on Request Refund next to the relevant charge.
In your message, mention that the subscription renewed unexpectedly and your account was not utilized.
Submit your request and keep an eye on your email for the response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for a recent transaction on my account. My account email is [Your Email].
[describe reason]
I would like to request a refund in the amount of [Amount]. If necessary, I have attached relevant documentation for your review.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Wait for confirmation; generally takes 1-2 business days.
Processing
Your refund is currently being processed by our system.
Allow up to 3-5 business days for the refund to be completed.
Refunded
The refund has been successfully completed.
You will see the credited amount within your account shortly.
Partially Refunded
Only part of your initial amount has been refunded.
Check your account to confirm the refunded amount.
Canceled
Your refund request has been canceled due to ineligibility or your own action.
No refund will be processed; review the reason for cancellation.
Completed
Your refund transaction is finalized and no further action is needed.
You can now access the refunded amount in your account.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed
Subscription Tier Change: A user decided to upgrade from the Basic to the Premium subscription for enhanced market analysis tools. However, after a week of usage, they realized the advanced features were not essential for their needs. The user reached out to cryptoscreener's support, explaining their situation, and was able to successfully receive a refund for the remaining days of the Premium subscription.
Accidental Renewal: One user had set a reminder for their subscription to end but inadvertently forgot to cancel in time. Upon noticing the renewal charge, they contacted cryptoscreener’s customer service, clarifying that they intended to let their subscription lapse. With their account history checked, they received a refund for the renewal fee, acknowledging their request was made promptly.
Service Interruption: A user experienced a significant service interruption during a crucial market analysis period. After reporting the issue, they were informed that technical difficulties had led to data inaccessibility. Following this, they were granted a partial refund for the month, reflecting the days when the service was unavailable.
Billing Clarification: A user questioned an unfamiliar charge on their account related to their crypto data subscription. Upon discussion with cryptoscreener’s support team, they discovered it was linked to an upgrade they had forgotten they initiated. Given their immediate follow-up and the clarity on their billing query, they were issued a refund for the extra charge, which resolved the confusion.
The Easiest Way to Get a cryptoscreener Refund
If you're frustrated trying to get a refund from cryptoscreener—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status can be straightforward with CryptoScreener. By utilizing the various tools and communication methods available, you can stay updated on your refund progress without hassle.
Check Your Email Regularly: CryptoScreener sends automatic email updates regarding your refund status. Look for emails from the support team that provide timelines and any required actions on your part.
Use the In-App Notification System: If you have the CryptoScreener mobile app, ensure notifications are enabled to receive real-time updates directly on your device regarding your refund.
Visit Your Account Dashboard: You can find detailed information about your refund in the Account Dashboard. Head over to the Order History section where all transactions and their current statuses, including refunds, are displayed.
Billing Section Insight: In the Billing Section of your account settings, you will find any active refund requests and their processing status. This section provides clarity on how long refunds typically take and what steps are currently underway.
Check the FAQ Section: CryptoScreener has a dedicated FAQ section that addresses common concerns about refunds. This can give you insights on expected timelines and specific situations.
Utilize Customer Support: For any uncertainties, do not hesitate to reach out to CryptoScreener’s customer support. They can provide additional updates or insights if your refund seems delayed or if you have specific questions.
FAQ
Refunds for subscriptions at CryptoScreener may not be available if users forget to cancel before the renewal date. We recommend reviewing the subscription terms for additional details, and reaching out to our support team for personalized assistance regarding your specific situation.
Refunds generally take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated, you will receive a confirmation email to keep you updated on the status of your transaction. Please allow this time for the funds to reflect in your account.
If you see a charge but do not have an active subscription, please start by checking your account for any possible subscription activity. If you continue to have questions or need clarification, reach out to our customer support team through the contact information provided on our website for assistance.
If you're unable to obtain a refund directly from CryptoScreener, consider reaching out to their customer service team again for further assistance. Additionally, you may want to explore the option of escalating your request within their support system. Reviewing your account details and subscription terms could also provide clarity on available remedies.
If Cryptoscreener is unable to issue a refund, consider reviewing their refund policy for any specific terms that may apply to your situation. You may also want to reach out to their support team again for further clarification or assistance. Additionally, checking your account details can ensure that there are no overlooked aspects regarding your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)