Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide aims to simplify the refund process for CTV News, detailing who is eligible for refunds and providing clear steps to request your money back quickly and efficiently. We understand that navigating financial matters can be challenging, and we’re here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your CTV News account username or email associated with your subscription.
Transaction ID: The unique ID from your purchase confirmation email.
Subscription Details: Information regarding your subscription plan, including start date and type of service (e.g., monthly or annual).
Purchase Receipt: A copy of your digital receipt or confirmation email that details the purchase.
Reason for Refund: A clear explanation of why you are requesting the refund, this helps expedite the process.
Communication Records: Any previous correspondence with CTV News customer service regarding your issue, including dates and reference numbers.
You may need: Payment method details used during the transaction (e.g., last four digits of card number if applicable).
Timeframe: Information on when you purchased the service or product, as refunds are typically subject to specific time limits.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
5-7 working days
Direct Debit
5-10 working days
Gift Card
Up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from CTV News
At CTV News, users engaging with our subscription services have specific rights regarding eligibility for refunds. These rights center around various scenarios that may arise from account management questions, subscription inquiries, or billing clarifications. Understanding these scenarios can help you determine whether you may qualify for a refund without any implication of merchant error.
Subscription Cancellation: Users who initiate a subscription cancellation before the end of their billing cycle may find themselves eligible for a refund for the unused portion of their subscription, contingent on the timing of the cancellation.
Service Interruption: In the event of a significant and unforeseen service interruption that affects access to CTV News content, users may inquire about eligibility for a refund based on the duration of the disruption.
Account Downgrade: If a user decides to downgrade their subscription plan but has already made a payment for the current billing cycle, they might be eligible for a prorated refund reflecting the difference in subscription costs.
Billing Discrepancies: Users noticing inconsistencies in their billing statements can reach out to clarify their account status, and depending on the nature of the inquiry, may explore options for a refund or credit based on adjustments.
Promotional Offers: If a user subscribes during a promotional period and does not receive advertised benefits, there might be eligibility for a refund reflecting the promotional discrepancies.
Step-by-Step Process to Request Your CTV News Refund Like a Pro
If you purchased through CTV News.com:
Visit the CTV News website and log in to your account.
Navigate to the Account Settings section by clicking on your profile icon.
Select Billing or Subscriptions from the menu.
Locate the specific subscription you wish to refund.
Click on Manage Subscription and look for the Request Refund option.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the CTV News subscription and tap it.
Scroll down and tap on Report a Problem.
Choose Subscriptions & Billing from the options.
In the description, mention that the account was unused and you wish to request a refund.
Submit the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon at the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Locate your CTV News subscription and tap it.
Scroll down to find the Report a Problem option.
Select Request a Refund and mention that you were not notified of the renewal.
Complete any additional required fields and submit your request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the Manage Account section.
Select Billing to view your subscriptions.
Find your CTV News subscription and click on it.
Look for the option that says Request Refund.
In the message box, highlight that the subscription renewal was unexpected.
Submit your refund request and keep an eye on your email for follow-up.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review, if applicable.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted and is awaiting approval.
Your request is in queue. Approval usually takes 1-2 business days.
Processing
Refund request is approved and processing with our financial team.
Your refund is being worked on. Expect it to be completed within 3-5 business days.
Refunded
The refund has been successfully issued.
Your funds have been returned to your original payment method. Check your account within 3-7 business days.
Partially Refunded
A portion of your order has been refunded.
You will see a refund for part of your transaction. Details can be found in your account.
Completed
Refund process has been completed.
Your refund has been processed and the funds should now be in your account.
Canceled
Refund request has been canceled by the user or CTV News.
Your refund request has been nullified. You will need to submit a new request if desired.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At CTV News, users occasionally find themselves needing to request refunds due to various circumstances surrounding their subscriptions and services. Below are some realistic scenarios where users successfully claimed refunds:
Accidental Subscription Upgrade: After exploring CTV News's premium content, a user accidentally upgraded their subscription but later realized the additional features did not meet their needs. They reached out to customer service within the refund window and successfully obtained a refund for the upgrade, returning to their previous plan.
Service Interruption Notification: A subscriber experienced an unexpected service outage during a critical breaking news event. After notifying CTV News about the issue and explaining the impact on their viewing experience, they were offered a partial refund for that month’s subscription fee as a goodwill gesture.
Billing Clarification: A long-time subscriber noticed a charge on their account they believed was an error. After contacting CTV News's support team for clarification, it was discovered that it was a standard annual fee that needed to be explained. However, given their confusion, a representative proactively issued a refund to assure satisfaction and retain the customer’s loyalty.
Promotional Code Input Error: A user intended to apply a promotional code for a discounted subscription but mistakenly failed to enter it at checkout. Upon contacting customer support, they described the situation, and the team honored the promotional rate by providing a refund for the difference after the subscription was activated.
The Easiest Way to Get a CTV News Refund
If you're frustrated trying to get a refund from CTV News—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with CTV News is straightforward and can be done through a variety of channels. To ensure an efficient tracking experience, follow these specific tips tailored to how CTV News communicates refund updates.
Check Your Email: CTV News sends email updates regarding your refund status. Look for emails from CTV News with the subject line including 'Refund Update' for the latest information.
Use the CTV News Mobile App: If you have the CTV News app installed, you can check your refund status directly from the app. Navigate to the 'Account' tab and select 'Order History' to see updates on your refunds.
Visit Your Account Dashboard: Log into your CTV News account on the website. Go to the 'Account Settings' section and click on 'Billing.' You will find a dedicated area for refund statuses, which provides detailed information on pending refunds.
Review Your Order History: Within your account dashboard, examine your 'Order History.' Each order will display its refund status; click on the order to see specific details about the refund process.
Notifications in the App: CTV News may send push notifications regarding changes in your refund status. Make sure that notifications are enabled for timely alerts about your refund progress.
Contact Customer Support: If you cannot find your refund status through the above methods, reach out to CTV News customer support. Have your order number ready for a quicker response regarding your refund inquiries.
FAQ
For users who forget to cancel their subscription on time, CTV News generally does not provide refunds for the billing period that has already been charged. It’s advisable to review the cancellation policy within your account settings to understand the specifics regarding renewals and billing cycles.
Refunds processed by CTV News typically take about 5 to 10 business days to appear in your account, depending on your bank's processing times. Once your refund request is approved, you will receive a confirmation email indicating that the refund is being initiated.
If you notice a charge for CTV News but do not have an active subscription, please start by checking your account details on the service. If you're still unsure about the charge, reach out to CTV News customer support with your transaction details for further assistance.
If you are unable to obtain a refund directly from CTV News, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within CTV News's support system to ensure it receives proper attention. Additionally, reviewing your account details and previous communications may provide clarity on the situation.
If CTV News has refused to issue a refund, consider reviewing their refund policy for further clarity on your situation. Additionally, you may want to contact their customer support again to discuss your request, ensuring that all relevant account details are provided. Checking your account settings or subscription details may also help in understanding the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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