How to Get a CURAE Refund

• Order Confirmation Email - Keep a copy of the email confirmation you received after placing your order, which contains essential details about your purchase.
• Transaction ID - Locate the unique transaction ID associated with your purchase, which can be found in your confirmation email or on your CURAE account.
• Account Information - Have your CURAE account details ready, including your registered email address and any relevant usernames.
• Proof of Payment - Gather documentation that confirms your payment method, such as bank statements or credit card statements showing the transaction.
• Reason for Refund - Prepare a clear statement outlining the reason for the refund, including any discrepancies or issues experienced with the service or product.
• Service/Product Details - Note the specific CURAE service or product you are seeking a refund for, including its name and any expiry dates if applicable.
• Previous Communication - If applicable, compile any prior correspondence with CURAE regarding your order for reference.
• Refund Policy Reference - Review CURAE’s official refund policy to ensure compliance with all requirements and conditions for your specific case.

*Working days are Monday to Friday, and don't include public holidays.

At CURAE, we strive to provide a seamless experience with our subscription-based wellness services. Users are encouraged to review their account status and service utilization regularly, as eligibility for refunds may depend on specific circumstances related to account management and service access.

The following situations may qualify users for a refund from CURAE:

• Service Interruption: If users experience a significant disruption in access to CURAE's wellness services due to technical issues, they may be eligible for a refund for the affected period.
• Subscription Cancellation Within Grace Period: Users who cancel their subscription within the designated grace period after the initial payment may be eligible for a refund of the initial fee, provided the service has not been utilized.
• Incorrect Billing Amount: In the rare case that a user is charged an amount that is inconsistent with their subscription plan, they may request a review and possible refund for the difference.
• Unsatisfactory Service Experience: If a user feels that the service provided did not meet the expectations outlined in CURAE’s offerings, they may submit a request for evaluation and potential refund consideration.
• Account Management Changes: Users who manage multiple subscriptions or account types may inquire about their eligibility for a refund in the event of changes that significantly impact their service access.

At CURAE, we aim to provide a seamless experience for our users. Below are a few real-life scenarios where users have successfully claimed refunds due to specific situations they encountered while using our services.

• Service Plan Adjustment: A user decided to upgrade their CURAE subscription to a higher tier for additional features but found that the new tier did not meet their expectations. After reaching out to customer support within the policy timeframe, they successfully claimed a refund for the unused portion of the upgraded plan.
• Accidental Feature Activation: A user accidentally activated a supplementary feature that they intended to explore but realized it was unnecessary shortly after. They contacted CURAE support, explaining the situation, and received a prompt refund for the charge associated with the additional feature.
• Trial Period Expiration: An individual used CURAE’s free trial but forgot to cancel before the billing period began. After contacting customer service within the allowed timeframe and expressing their intention to cancel due to not needing the service, they were granted a refund for the initial charge.
• Billing Discrepancy Inquiry: A user noticed an unexpected charge on their account and wanted clarification. Upon reviewing their account details with CURAE support, they discovered that the charge was related to an expired promotional discount. At this point, CURAE offered a refund for the charge as a one-time courtesy due to the misunderstanding.

Tracking your refund status with CURAE is a straightforward process that can keep you informed every step of the way. Here’s how to efficiently monitor your refund:

• Email Updates: Keep an eye on your email inbox for notifications from CURAE regarding your refund status. These emails will include essential details about your refund request and any updates on its progress.
• In-App Notifications: If you have the CURAE mobile app, check the notifications section for real-time updates regarding your refund. This is a convenient way to get alerts without needing to log into your account.
• Account Dashboard: You can always monitor your refund status directly in your CURAE account dashboard. Navigate to the 'Order History' section to view the current status of your refund requests. It will clearly indicate whether your refund is pending, processed, or completed.
• Billing Section: The 'Billing' section of your account also contains information about refunds. Here, you can see the original transaction alongside the refund details, including amounts and dates.
• Refund Progress Information: CURAE provides detailed insights into each stage of the refund process. In your account area, you can see timestamps for when your refund was initiated, processed, and completed, giving you complete visibility into the timeline.
• Customer Support Tools: If you need further assistance, utilize CURAE's customer support features available in the app or website. You can submit queries specifically regarding your refund and track any responses directly from your account.