How to Get a Curbside Waste Refund

• Account Information: Your Curbside Waste account number associated with your service.
• Service Period: Details of the specific billing period for which you are seeking a refund.
• Transaction ID: The unique transaction ID from your payment that correlates to the charge.
• Original Receipt: A copy of the invoice or receipt confirming the charge made for the services.
• Cancellation Confirmation: Any emails or documentation confirming a cancellation of service if applicable.
• Reason for Refund: A concise description outlining the reason for your refund request, including any service issues experienced.
• Contact Information: Your current email address and phone number for follow-up queries.
• Supporting Documentation: Any photographs or additional documents that support your claim, such as service not rendered evidence.

Users of Curbside Waste have specific rights regarding their service and billing, especially when it comes to questions about refunds. As a provider of waste management services, Curbside Waste aims to offer clarity on which situations may make users eligible for a refund or adjustment in billing. The following are scenarios that could apply:

• Service Interruption: If there is a temporary disruption in scheduled services, users may inquire about potential compensation or refund options for the impacted period.
• Change in Service Level: Users who upgrade or downgrade their service may be eligible for a refund or adjustment for the unused portion of their previous service.
• Seasonal Adjustments: For users who may seasonally suspend their services (for example, during winter months), there may be considerations for prorated refunds during the service pause.
• Account Cancellation: Users who decide to end their service may have rights to certain refunds for unused service periods, depending on the terms in their contracts.
• Special Promotions: If a user qualifies for a promotional rate and the billing does not reflect the promotion correctly, they may be eligible to request an adjustment or refund for that period.

It is essential for users to refer to their specific service agreements and communicate directly with Curbside Waste customer support for personalized assistance and to better understand their eligibility regarding refunds or billing inquiries.

At Curbside Waste, customer satisfaction is a priority, and users often find themselves navigating various account management scenarios. Here are some examples of how refunds were successfully claimed based on common user circumstances:

• Service Interruption Due to Weather: A customer experienced a disruption in service when heavy storms caused a temporary halt in scheduled pickups. After reaching out to Curbside Waste’s customer support, they provided evidence of the missed service, resulting in a refund for that week’s pickup.
• Change in Service Plan: After realizing that their waste needs had changed, a user decided to switch from a standard plan to a larger capacity plan. They contacted Curbside Waste and were issued a refund for the unused portion of their previous plan when the new plan became active.
• Accidental Double Payment: A customer mistakenly enrolled in two different subscription plans while trying to update their preferences. Upon noticing, they contacted customer support, and after verifying the issue, they were granted a refund for the extra subscription within a few days.
• Service Transition from One Property to Another: When a customer moved from one residence to another, they accidentally continued billing for their old address. Upon informing Curbside Waste, they received a prompt refund for the overlap period where both addresses were being billed.

Tracking your refund status with Curbside Waste is straightforward when you know where to look. Here are some efficient ways to keep tabs on your refund:

• Check Your Email: Curbside Waste sends timely email updates regarding your refund status. Look for notifications that contain specific information about the refund process, including approval and estimated timelines.
• Utilize the Mobile App: If you are using the Curbside Waste mobile app, navigate to the Account section. Here, you can find updates related to your refund under the Order History tab.
• Visit Your Dashboard: Log into your Curbside Waste account on their website. Go to the Account Settings and click on the Billing Section. This area provides detailed insights into your refunds, including their status and any relevant information.
• Order History: Your refund status can be tracked in the Order History section of your account. Each order will display its current status, making it easy to see if your refund is being processed.
• Real-Time Updates: For ongoing refunds, Curbside Waste provides real-time updates directly in your account dashboard. You will be notified when your refund is approved and when the funds are released back to your payment method.