Many subscribers to Curls Monthly may not think about their billing until an unexpected charge catches them by surprise—often from an automatic subscription renewal. This guide is designed to help you understand how Curls Monthly's refund process works, who qualifies for a refund, and the steps to request your money back efficiently. By following this simple outline, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email and password to access your Curls Monthly account.
Order Number: Find the specific order number associated with the purchase you wish to return.
Transaction ID: Have your transaction ID ready, which can be found in the confirmation email or your account order history.
Product Details: Clearly identify the product(s) you are requesting a refund for, including the name and any relevant details.
Photos: Take clear photos of the product(s) you are returning, especially if they are damaged or not as described.
Refund Reason: Prepare a concise explanation of why you are requesting the refund, ensuring it meets Curls Monthly’s refund policy guidelines.
Return Policy Review: Familiarize yourself with Curls Monthly’s specific return and refund policy to ensure compliance and understand the time frame for submissions.
Shipping Confirmation: If the product has been returned, keep a copy of the shipping receipt or tracking information to confirm the return was sent.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Curls Monthly
At Curls Monthly, we strive to provide a seamless subscription experience while ensuring our users are informed about their rights regarding billing and refunds. Understanding your eligibility for refunds can help clarify any billing inquiries and enhance your overall experience with our service.
Refunds may be applicable under specific circumstances related to your Curls Monthly subscription. Here are situations that could qualify:
Product Quality Issues: If you receive a product that is damaged, defective, or does not match the description provided at the time of purchase, you may qualify for a refund of that specific item.
Cancellation Within the Grace Period: Users who cancel their subscription during the designated grace period and have not yet received their quarterly box may be eligible for a refund for that subscription cycle.
Billing Errors: If there is a discrepancy in your subscription charge that does not align with your selected plan, this may be grounds for a refund. Clarifying billing discrepancies with our customer support can help determine eligibility.
Missing Items: If your subscription box arrives without all advertised items, you might qualify for a partial refund for the missing products.
Product Match Errors: If the products sent do not correspond with your specified preferences in your account settings, you may be eligible for a resolution, which may include a refund.
These guidelines are designed to support users in managing their accounts and understanding their subscription effectively. For specific inquiries regarding eligibility, please consult our customer service representatives who are ready to assist you.
Step-by-Step Process to Request Your Curls Monthly Refund Like a Pro
If you purchased through CurlsMonthly.com:
Visit the curlsmonthly.com website and log into your account.
Navigate to the Account Settings section.
Look for the Billing History or Your Subscriptions option.
Identify the recent charge you wish to request a refund for.
Click on Contact Support or Help at the bottom of the page.
Fill out the support form, ensuring to include:
Details of your subscription
The date of the charge
A request for a refund due to lack of prior notice on renewals.
Submit the form and wait for a confirmation email from the support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on Curls Monthly.
Select Report a Problem or Cancel Subscription.
Follow the prompts and choose Request Refund.
Mention that the subscription renewed without notice and you haven’t used it.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find Curls Monthly from your list.
Tap on it, then select Manage.
Choose Refund and fill in the required details.
Emphasize that you did not receive sufficient notice about the renewal.
If you purchased through Roku:
Access your Roku account through the Roku website.
Log in and navigate to Account Settings.
Go to Manage Subscriptions.
Locate Curls Monthly and select it.
Click on Request a Refund or use the provided contact methods.
Mention that the subscription auto-renewed without warning and clarify your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your review.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but not yet approved.
This means we're reviewing your request, and you can expect an update shortly.
Processing
Your refund has been approved and is being processed.
Funds will be credited back to your original payment method within 5-7 business days.
Refunded
The full amount of your purchase has been successfully refunded.
You should see the funds back in your account; please check your payment method.
Partially Refunded
A portion of your refund has been processed.
The remaining amount is either pending or awaits approval; check your email for details.
Completed
Your refund process is finalized.
You have received a confirmation, and any appropriate funds are back in your account.
Canceled
Your refund request has been canceled.
This could be due to various reasons; please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Curls Monthly is dedicated to providing an exceptional experience for its subscribers. Here are some realistic scenarios where users successfully claimed refunds:
A user canceled their subscription just before the renewal date but was unsure about the timing. After realizing they were charged, they contacted customer support to clarify their subscription status and were promptly issued a refund for the recent charge.
Another user experienced financial strain and decided to pause their subscription temporarily. While adjusting their account settings, they mistakenly reactivated their subscription. Upon reaching out to customer service within the refund window, they were able to rectify the situation and receive a refund for the charge they hadn’t intended to incur.
A customer reported a delayed shipping issue with their latest Curls Monthly box. After understanding the hold-up due to shipping provider delays, they requested a refund for the shipping cost. The support team processed the request swiftly, ensuring the customer felt valued despite the inconvenience.
A recent subscriber received the wrong product in their monthly delivery. After contacting customer service to express the mix-up, they were issued a full refund for the product along with guidance on how to return the incorrect item, ensuring they got the right items for their next shipment.
The Easiest Way to Get a Curls Monthly Refund
If you're frustrated trying to get a refund from Curls Monthly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Curls Monthly is straightforward and efficient, allowing you to stay updated every step of the way. Here are some specific tips to help you successfully monitor your refund process:
Check Your Email: Look for updates in your inbox from Curls Monthly, as they regularly send email notifications about your refund status. Make sure to check your spam or promotions folder if you don't see them in your primary inbox.
Use the Mobile App: If you’ve downloaded the Curls Monthly app, simply log in and navigate to the “Order History” section to find your refund status. The app provides real-time updates and notifications directly to your device.
Account Dashboard Insights: Log into your account at curlsmonthly.com and go to the “My Account” section. From there, head to “Order History” to view detailed information on your refund status, including timestamps and any processing updates.
Billing Section Monitoring: In the “Billing” area of your account, you can track any adjustments related to your refund, including the amount refunded and the date it was processed.
Stay Updated on Refund Processing Times: Curls Monthly provides estimated processing times in your order history. Keep an eye on these to gauge when to expect your funds to reflect in your account.
Contact Support if Needed: If you have not received any updates after the expected timeframe, reach out to Curls Monthly’s customer support for assistance. Use the “Help Center” on their website for quick access to help resources.
FAQ
Curls Monthly does not offer refunds for subscriptions that are not cancelled before the renewal date. If you forgot to cancel on time, you can still contact customer support for assistance, and they may help with your concerns depending on the situation.
Refunds from Curls Monthly typically take 5 to 7 business days to process, depending on your bank or payment method. Once processed, the refund will appear in your account statement. Please note that it may take additional time for your bank to reflect the refund.
If you see a charge but do not have an active subscription, please first check your account status by logging into your Curls Monthly account. If you still have questions or believe there may be an error, reach out to our customer support team for assistance in resolving the issue.
If you're unable to receive a refund directly from Curls Monthly, consider reaching out to their customer service team once more for further clarification or assistance. Additionally, you can explore the possibility of escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Reviewing your account details may also provide insights into any available options.
If Curls Monthly is unable to process your refund, we recommend reviewing the refund policy on their website to ensure your request aligns with their guidelines. Additionally, you may want to reach out to customer support again for clarification or assistance, and double-check your account details for any relevant information related to your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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