How to Get a Current Properties Refund

• Original Purchase Receipt: Gather the receipt or confirmation email related to your transaction with Current Properties, as this documents the purchase details.
• Transaction ID: Note the unique transaction ID associated with your order, which can be found in your email or account details.
• Account Information: Have your Current Properties account information ready, including your username and associated email address, for verification purposes.
• Product or Service Details: Specify the details of the property or service in question, including the address of the property or any relevant reference numbers.
• Reason for Refund: Prepare a clear and concise explanation for your refund request, including any issues encountered with the property or service.
• Supporting Documentation: Include any additional documentation that supports your claim, such as photos, emails, or correspondence regarding the issue.
• Deadline Awareness: Be aware of any timelines or policies regarding refund eligibility specific to the service or property type you are requesting a refund for.
• Preferred Refund Method: Decide on how you would prefer to receive the refund (e.g., original payment method, credit to account) to communicate this to customer service.

*Working days are Monday to Friday, and don't include public holidays.

At Current Properties, understanding your rights as a user regarding refunds is essential, particularly given the nature of our service, which primarily revolves around property management and lease agreements. Users may encounter various billing situations, including issues related to service terms or rental agreements. Below are some specific scenarios in which users might be eligible for a refund:

• Service Cancellation: If you have canceled your property management service prior to the next billing cycle, you may qualify for a prorated refund based on the unused time from your last payment until the cancellation date.
• Property Condition Issues: Should you experience substantial issues with the property that affect its livability and these issues are reported and documented prior to the payment being processed, a partial refund may be considered, depending on the terms outlined in your lease agreement.
• Billing Errors: If you notice discrepancies in your billing that are not in line with your service contract, you might be eligible to receive a refund for the overcharged amount after verifying the details with our team.
• Non-Delivery of Services: If certain promised services outlined in your agreement are not delivered during the rental period, users may qualify for a refund, reflecting the value of those services that were not provided.
• Transfer of Lease: If you have successfully transferred your lease to another party and meet the criteria under your lease agreement, you might be eligible for a refund of any unused portion of the management fee.

Each situation is evaluated based on the specific terms set forth in the lease or service contract. Therefore, we recommend reviewing your agreement and contacting our support team for guidance related to your unique circumstances.

Current Properties understands that managing subscriptions and services can sometimes lead to questions or the need for adjustments. Here are a few scenarios where users have successfully claimed refunds through their straightforward process:

• Subscription Upgrade Confusion: A customer upgraded their property management plan expecting additional features but found the changes didn’t align with their needs. After submitting a refund request detailing their experience, they promptly received a full refund for the upgrade.
• Service Interruptions: A user experienced a temporary disruption in service during a critical period for their rental properties. After contacting Current Properties to inquire about compensation options, they were able to successfully claim a refund for the affected service period, ensuring they felt valued as a subscriber.
• Seasonal Pricing Adjustments: An account holder realized they had been billed at a higher price tier during the off-season. After reaching out to clarify their subscription level, Current Properties acknowledged the oversight and issued a refund for the difference in charges when switching back to the standard rate.
• Cancellations Within Grace Period: A user decided to cancel their subscription but mistakenly submitted the cancellation request just after the renewal period had begun. Upon confirming their intentions to cancel within the grace period, Current Properties honored their initial request and processed a refund without delay.

Keeping track of your refund status with Current Properties is vital for ensuring a smooth and transparent experience. Here are some efficient ways to monitor your refund process:

• Email Notifications: Current Properties sends timely email updates regarding your refund status. Look out for emails with the subject line "Refund Update" for detailed information on the processing stages.
• Account Dashboard: Log into your Current Properties account and navigate to the Order History section. Here, you can check the status of your refund along with any related notes from our customer service team.
• Mobile App Alerts: If you use the Current Properties mobile app, enable notifications. This way, you’ll receive instant updates on your refund status directly to your device.
• Billing Section: For more detailed insights, including the amount refunded and transaction details, head to the Billing section in your account settings. This will give you a comprehensive view of all your financial transactions.
• Refund Progress Information: Current Properties provides updates on refund processing times and expected completion dates. Look for these timelines in your account under Order History.
• Customer Support: If you have any questions or need further clarification about your refund, don’t hesitate to reach out through the customer support feature available in your account dashboard.