How to Get a Curve Refund

• Order Number: Have your specific order number ready, which can be found in the confirmation email or your account history.
• Transaction ID: Locate the unique transaction ID for your payment; this is crucial for tracking your refund request.
• Account Information: Ensure your Curve account details, including your registered email and any relevant subscription plan information, are accessible.
• Proof of Purchase: Gather any confirmation emails or receipts related to the purchase, as these serve as proof of your transaction.
• Reason for Refund: Clearly outline the reason for your refund request; Curve typically requires a specific explanation for processing.
• Previous Correspondence: If applicable, include any past communication with Curve's support regarding the issue to provide context.
• Clear Product Description: If the refund relates to a product, have a clear description ready, including size, color, and any relevant details that may help indicate the specific item in question.
• Return Instructions: If applicable, be aware of any return instructions or policies you need to follow for physical goods.

At Curve, we understand that billing situations can vary based on individual account circumstances. Users may have specific eligibility for refunds that align with the services and subscription model we offer. Refund requests are considered on a case-by-case basis, taking into account the nature of the service or product provided.

Below are some situations that may qualify for a refund from Curve:

• Service Interruptions: Users who experience extended service interruptions that impact their access to paid features may be eligible for a refund for the period affected.
• Billing Adjustments: If there are changes in pricing plans or features that significantly alter the value provided, users may inquire about potential adjustments and refunds accordingly.
• Incorrect Billing Amounts: Users who notice discrepancies in charges compared to their subscribed plan's terms may be eligible for a review and possible refund for the difference.
• Subscription Cancellations: For users who have canceled their subscription before the next billing cycle and find themselves billed unexpectedly, this situation may lend itself to a review for a refund.

It is important for users to ensure their account status is clear and inquire about any specific eligibility criteria regarding refunds based on their unique circumstances. Curve aims to provide transparency and support in these matters.

Curve offers a variety of dental services, and while customers appreciate their offerings, there are times when users need to navigate refunds for various reasons. Here are a few scenarios where refunds were successfully claimed by users of Curve:

• Service Date Change: A user who had booked a dental cleaning appointment found out that due to scheduling conflicts, they would need to postpone. After reaching out to Curve, they were promptly assisted in rescheduling their appointment and successfully received a refund for the original service fee.
• Incorrect Payment Amount: A customer noticed that they had been charged the wrong rate for a treatment package. After clarifying the situation with Curve's customer service team, they were able to confirm the correct pricing and received a refund for the overcharged amount without delay.
• Product Return: A patient who had ordered a dental care product online experienced dissatisfaction with the item. After contacting Curve's support, they were guided through the return process and received a full refund upon the product's receipt and inspection by the Curve team.
• Subscription Adjustments: A user decided to change their subscription plan after realizing they needed different dental services. Curve's team facilitated a smooth transition to the new plan, and the customer received a refund for the prorated amount of the former subscription.

Tracking your refund status with Curve is streamlined to ensure you stay informed throughout the process. Here are some efficient ways to monitor your refunds:

• Email Notifications: Keep an eye on your email for updates about your refund. Curve will send you notifications when your refund is initiated and when it has been processed.
• In-App Updates: If you have the Curve mobile app, you will receive in-app notifications about your refund status. Make sure you have notifications enabled to stay updated in real-time.
• Account Dashboard: Log into your Curve account and navigate to the Order History section. Here, you can view details of your past transactions and check the current status of any pending refunds.
• Billing Section: Within the account settings, go to the Billing section where you can see a breakdown of your transactions, including any refunds that have been processed or are in progress.
• Refund Progress Indicators: Curve provides detailed information about refund progress, including initiation date, expected completion time, and the method of refund (back to original payment method or Curve credit).
• Customer Support: If you need further assistance, Curve’s customer support is readily available to help track your refund. You can reach out via the in-app chat or support email for personalized guidance.