It's common for users to overlook billing matters until an unexpected charge catches their attention, often due to automatic subscription renewals. This guide is designed to help you navigate the refund process for Dashloans, ensuring you understand how refunds work, who is eligible, and the steps needed to request your money back swiftly. With clear instructions and helpful tips, you’ll be equipped to handle refund requests with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number linked to your Dashloans account.
Transaction Details: The specific transaction ID for the loan or service you are seeking a refund for.
Loan Agreement: A copy of the original loan agreement or service contract, which outlines the terms and conditions.
Refund Request Form: Completed refund request form if applicable, available on the Dashloans website.
Proof of Payment: Documentation showing payment for the loan or service, such as bank statements or credit card statements.
Proof of Eligibility: Any additional documents that establish your eligibility for a refund under Dashloans' policies, such as cancellation confirmations.
Communication Records: Copies of any correspondence with Dashloans regarding your refund request or related issues, including emails or messages through the platform.
Identification: A valid piece of ID to verify your identity if required during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-5 working days
Credit Card
5-7 working days
Interac e-Transfer
1-3 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Dashloans
At Dashloans, understanding your rights as a user is essential, particularly when it comes to managing your loan products and their associated fees. While Dashloans is committed to transparency and customer satisfaction, there are specific situations where you may qualify for a refund based on your account management and service usage. It is important to be informed about the circumstances that could affect your eligibility.
Loan Cancellation: If you have initiated a cancellation of your loan within the specified cooling-off period, you may be eligible for a refund of any fees associated with that particular loan.
Loan Repayment Adjustments: Should you encounter a situation where there is a discrepancy in your repayment plan that has been agreed upon, you might qualify for a refund related to any overpayment.
Prepayment Fees: If you decide to repay your loan balance early and have been charged a prepayment fee contrary to your loan agreement, you may be eligible for a refund of that fee.
Service Inquiries: In case of a service issue or discrepancy that affects your account, and if it leads to an adjustment of fees or charges, you may qualify for a refund based on the resolution of that situation.
Change in Terms: If there have been changes to your loan terms that impact fees, you might be eligible for a refund, depending on the notification and agreement in place.
Understanding these specific situations can help you manage your expectations and navigate your account with Dashloans effectively. Always refer to your loan agreement or reach out to Dashloans for further clarification on your rights and refund eligibility.
Step-by-Step Process to Request Your Dashloans Refund Like a Pro
If you purchased through dashloans.ca:
Log in to your Dashloans account on dashloans.ca.
Navigate to the "Billing" or "Payments" section in your account dashboard.
Locate the subscription or service in question.
Click on the "Request Refund" option next to the charge.
Fill out the required form with the following details:
State that the "subscription renewed without notice" or that you were unaware of any upcoming charges.
Emphasize if the account was "unused" during the subscription period.
If applicable, mention any technical issues or inconveniences that impacted your usage.
Submit the dispute form and await a confirmation of your request.
If you purchased through Apple:
Open the "Settings" app on your iOS device.
Tap on your Apple ID at the top of the menu.
Select "Subscriptions" from the options listed.
Find Dashloans in the active subscriptions list.
Tap on "Cancel Subscription" to stop future charges.
Next, visit the Apple Support website for refunds.
Click on "Get Support," then select "Billing & Subscriptions."
Select "Request a refund" from the categories.
Choose the purchase you want a refund for and explain that the "subscription renewed without notice."
Submit your request and follow any additional prompts from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select "Payments & Subscriptions" and then tap on "Subscriptions."
Locate the Dashloans subscription you wish to refund.
Tap on "Cancel Subscription" to prevent further charges.
Navigate to the Google Play website and sign in to your account.
Scroll down to "Order History" and find the relevant transaction.
Click on the transaction, then select “Request a refund.”
In your message, mention that the "subscription renewed unexpectedly" and that it wasn’t utilized.
Submit your request and wait for a response from Google.
If you purchased through Roku:
Log in to your Roku account via the Roku website.
Go to the "Manage Account" section.
Select "Subscriptions" from the menu.
Find Dashloans in your list of subscriptions.
Click on "Cancel Subscription" to halt future billing.
Submit a refund request via the Roku customer support page.
Choose "Subscriptions" as the topic.
Explain that the "account was not used during the subscription" and that it renewed without warning.
Submit the request and wait for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding the billing situation detailed as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation that may assist in processing my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your refund is in process. Please allow up to 3 business days for approval.
Processing
The refund is currently being processed by our system.
Your refund is being worked on; expect it to complete within 5 business days.
Refunded
The refund has been successfully completed, and funds are returned.
Your amount has been refunded to your account. Check your balance.
Partially Refunded
A portion of your transaction has been refunded.
You will receive a partial refund. Check your account for the updated balance.
Completed
Refund process is completed, and no further actions are required.
Your refund is fully processed; you can now close this request.
Cancelled
The refund request has been cancelled either by the customer or our team.
No refund will be issued. If this was an error, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Dashloans, users have various situations that lead to successful refund claims, often rooted in account management and subscription clarity. Here are some realistic scenarios illustrating how users navigated their refunds effectively:
Subscription Plan Change: A customer realized mid-cycle that their financial needs had changed and they had selected a higher-tier subscription than necessary. After contacting support for clarification, they were able to adjust their plan and receive a prorated refund for the unused portion of the current billing cycle.
Temporary Service Interruption: During a planned maintenance, a user experienced an unexpected service interruption affecting their access to Dashloans. Upon reaching out to customer service, they received a one-time credit to their account, which functioned as a refund for the inconvenience caused during that period.
Annual Subscription Renewal Inquiry: A user noticed a charge for the automatic renewal of their annual subscription and realized they no longer needed the service. By initiating a conversation with Dashloans support to discuss their usage, they were able to secure a refund for the renewal fee given their changed circumstances.
Currency Conversion Issue: A customer who incurred an unexpected fee due to currency conversion while repaying their loan contacted customer service. After reviewing the circumstances, Dashloans agreed to issue a refund for the extra charges attributed to the exchange ratio used during the transaction.
The Easiest Way to Get a Dashloans Refund
If you're frustrated trying to get a refund from Dashloans—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Dashloans is simple and efficient. By leveraging various communication channels and tools provided by Dashloans, you can stay updated on your refund progress without any hassle.
Email Notifications: Dashloans sends timely email updates regarding your refund status. Look for emails from "support@dashloans.ca" with the subject line containing "Refund Update" to get the latest information.
Account Dashboard: Log in to your Dashloans account and navigate to the Orders section. Here, you’ll find detailed information about your recent transactions, including any pending refunds.
Mobile App Updates: If you use the Dashloans mobile app, check your notifications for instant updates on your refund status. Make sure to enable notifications for real-time alerts.
Billing Section: Visit the Billing section of your account settings where you can view all your previous transactions and their respective refund statuses.
Order History Insights: Within the Order History section of your account, you can see a timeline of your refund progress, including when it was initiated and expected completion dates.
FAQ
If you forgot to cancel your Dashloans subscription on time, refunds may not be guaranteed as per the service's cancellation policy. It's best to review the terms and conditions provided at the time of your subscription, and you can reach out to customer support for assistance and to discuss your specific situation.
Refunds from Dashloans typically take between 3 to 5 business days to appear in your account, depending on your financial institution's processing times. Once initiated, you will receive a confirmation of your refund, and it's advisable to check with your bank for specific timelines related to your account.
If you see a charge from Dashloans but do not have an active subscription, please check your account details for any recent activity. If you still believe the charge is an error, contact our customer support team directly through the website, providing them with the relevant charge details for further assistance.
If you are unable to receive a refund directly from Dashloans, consider reaching out to their customer service again for further assistance or clarification. Additionally, you may explore escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details may also provide insights that could facilitate the process.
If Dashloans has declined your refund request, you can start by reviewing their refund policy for any specific conditions that may apply. Consider reaching out to their customer support team again for clarification or further assistance, and ensure that all relevant account details are accurately communicated for a smoother process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)