Many users overlook billing details until an unexpected charge catches their attention—often due to automatic subscription renewals. This guide is designed to clarify how refunds at Death By Captcha work, outlining the eligibility criteria and providing step-by-step instructions to ensure you can quickly request your money back. Whether you need additional clarification or assistance, we’re here to help you navigate the refund process smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Your Death By Captcha account email associated with the service.
Transaction ID: The specific transaction ID for the purchase you want to refund. This can be found in your account history.
Service Plan Details: Information about the subscription plan or payment plan you utilized (e.g., monthly, annual, pay-as-you-go).
Reason for Refund: A clear and concise explanation of the reason for requesting a refund, such as service issues or dissatisfaction.
Proof of Payment: A receipt or invoice related to the transaction for which you are requesting a refund.
Usage Details: Any relevant data or statistics showing how the service was or wasn’t used, which may support your case.
Communication Records: Any previous correspondence with Death By Captcha support regarding the issue leading to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Cryptocurrency
1-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Death By Captcha
Users of Death By Captcha have specific rights regarding refunds based on their use of the service, which provides captcha solving solutions tailored for web applications. Understanding eligibility for refunds is important for users who may have questions regarding their account or service usage.
The following scenarios may qualify users for a refund:
Subscription Termination: If a user has terminated their subscription and there was a billing cycle overlap, they may be eligible for a pro-rated refund for any unused service periods.
Service Quality Issues: Users experiencing significant disruptions in service or when the captcha solving service does not meet performance expectations as outlined in the service guidelines may inquire about refund options.
Account Downgrades: If a user downgrades their account tier, the possibility of a refund for the difference in service fees might apply depending on the timing of the change and the usage policies.
Inaccurate Billing for Services Rendered: Users who believe there has been an error in billing for the number of captchas processed or similar discrepancies may check eligibility for adjustments or refunds.
Pre-Paid Credits: Users who purchase credits in advance for captcha solving but do not use the credits before expiration may have options based on the specific terms of service regarding unused credits.
It’s essential for users to review their account details and the terms of service agreements for specific policies related to refunds to understand their rights and eligibility fully.
Step-by-Step Process to Request Your Death By Captcha Refund Like a Pro
If you purchased through Death By Captcha.com:
Visit deathbycaptcha.com and log in to your account.
Navigate to the Billing section from your account dashboard.
Click on Manage Subscription.
Scroll down and locate the Request Refund option.
Fill out the refund request form:
Mention that the subscription renewed without notice.
Point out that the account has been unused.
Submit your refund request and wait for confirmation via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your Death By Captcha subscription.
Tap on Cancel subscription.
After cancellation, return to Subscriptions and tap on the subscription again.
Select Request Refund and fill out the form:
State that you did not receive adequate notice of renewal.
Indicate that you have not utilized the service recently.
Submit your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Death By Captcha subscription and tap on it.
Tap on Cancel Subscription.
After cancellation, go to the Reports a Problem page at reportaproblem.apple.com.
Log in and find the subscription in the list.
Select Report a Problem and choose Request a Refund.
Mention that your subscription renewed without notice.
Emphasize that the service has been unused for a while.
Submit your request.
If you purchased through other billing providers:
Log in to your account on the provider's website.
Navigate to your Transaction History or Subscriptions section.
Locate your Death By Captcha charge.
Look for an option to Request Refund or Manage Subscription.
Complete the refund request form:
Indicate no prior warning was given regarding the charge.
Highlight that you have not used any of the services.
Submit your refund request for processing.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Death By Captcha for Refund
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Subject: Refund Request – Death By Captcha Account [Your Email]
Dear Death By Captcha Support Team,
I hope this message finds you well.
I would like to request a refund of [Amount] due to [describe reason].
Please find attached any relevant documentation for your reference, if applicable.
I kindly ask for a confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Please wait while we validate your request; this usually takes 1-3 business days.
Processing
Your refund is being processed by our team.
Processing can take up to 5 business days, depending on the refund method.
Refunded
Your refund has been successfully issued.
The funds should reflect in your account within 3-10 business days, depending on your bank.
Partially Refunded
A portion of your transaction has been refunded.
You will receive the partial amount back; the remaining balance will stay in your account.
Completed
The refund process has been finalized.
You should see the complete refund reflected in your account shortly.
Canceled
Your refund request has been canceled.
You may need to re-submit your request if you still wish to seek a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Death By Captcha often interact with their service for various reasons, and refunds can arise during normal account management situations. Here are some examples of how users have successfully claimed refunds:
Subscription Downgrade: A user decided to upgrade their account to a higher tier for additional features but later realized they only needed the basics. They contacted customer support to downgrade their subscription and received a prorated refund for the unused portion of the upgraded service.
Account Overestimation: A customer intended to purchase a specific number of captcha solving credits but accidentally purchased more than needed. After realizing the mistake, they reached out to Death By Captcha for clarification on their account balance and successfully obtained a refund for the surplus credits.
Service Interruption: A user experienced an unexpected service interruption during peak hours, impacting their project's deadline. After identifying the issue, they contacted support, which resulted in a refund for the downtime experienced during that period.
Misunderstanding Billing Cycle: A user misunderstood their billing cycle and thought they had canceled their plan before the next charge. Upon reaching out for clarification, the support team reviewed the account, confirmed the charge, and issued a refund for the last billing cycle as a courtesy to maintain satisfaction.
The Easiest Way to Get a Death By Captcha Refund
If you're frustrated trying to get a refund from Death By Captcha—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Death By Captcha is straightforward and designed to keep you informed at every step. Here’s how you can efficiently monitor the progress of your refund:
Email Notifications: Check your registered email for updates. Death By Captcha sends timely notifications about your refund request, including confirmation when the refund is processed.
Account Dashboard: Log in to your Death By Captcha account and navigate to the Billing section. Here, you can view the status of your refunds along with details regarding when the request was made.
Order History: In the Order History tab of your account, you can see a list of all your transactions. Look for refund entries to track the specific status of each refund and any updates related to it.
In-App Notifications: If you use the Death By Captcha mobile app, enable notifications to receive instant updates on your refund status directly within the app.
Refund Progress Information: Death By Captcha provides transparent updates, indicating whether your refund is pending, approved, or completed. This can be found in both the email notifications and the order history section.
FAQ
Unfortunately, Death By Captcha does not offer refunds for subscriptions that are not canceled prior to the renewal date. We recommend reviewing your subscription settings and cancellation policies to manage your account effectively.
Refunds at Death By Captcha typically take 3 to 5 business days to process. The time for the funds to appear in your account may vary based on your bank or payment method. If you have any concerns, feel free to reach out to customer support for assistance.
If you see a charge but don't have an active subscription, please first check your account status by logging into your Death By Captcha account. If you still believe the charge is in error, we recommend reaching out to our support team for assistance, providing them with the transaction details for further investigation.
If you're unable to obtain a refund directly from Death By Captcha, consider reaching out to customer service again for further assistance. You might also explore escalation options within their support system to address your concerns. Additionally, reviewing your account details may provide insights that could assist in resolving your situation.
If Death By Captcha refuses to issue a refund, consider reviewing their refund policy to ensure your request aligns with their guidelines. You may also reach out to their support team again for further clarification or assistance. Additionally, double-checking your account details might provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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