Many users often overlook billing matters until an unexpected charge catches them off guard, such as an automatic renewal of a subscription. This guide provides a comprehensive overview of how Deezer refunds work, including who is eligible for a refund and the simple steps to request your money back swiftly. Our aim is to make the process as clear and hassle-free as possible, ensuring you can navigate your options with ease.
What You Should Prepare Before Applying For Refund
Deezer Account Information: Ensure you have your Deezer account email and username ready.
Transaction ID: Locate the transaction ID for the payment you are seeking a refund for, found in your payment confirmation email or account statement.
Subscription Details: Confirm the type of subscription plan (e.g., Free, Premium, Family) that you are currently enrolled in.
Payment Method: Have details of the payment method used (credit card, PayPal, etc.), including the last four digits of your card.
Date of Transaction: Note the exact date when the charge was made to help identify the transaction.
Refund Request Reason: Clearly outline the reason for your refund request, such as technical issues, double charges, or service dissatisfaction.
Correspondence History: Collect any previous communication with Deezer support regarding the issue, if applicable.
Proof of Payment: Retrieve any receipts or confirmation emails showing the successful transaction for your records.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Google Play
5-7 working days
Apple iTunes
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Deezer
Deezer is a streaming service offering access to a vast library of music, podcasts, and other audio content through subscription plans. As a user of Deezer, it’s important to understand your rights and any circumstances under which you may be eligible for a refund.
The following scenarios may be relevant to your eligibility for a refund from Deezer:
Account Downgrade or Upgrade: If you switch from a paid plan to a lower tier or opt for an upgrade, changes in billing may apply. Users should check the specific policies around these adjustments, as refunds for unused subscription time are not typically provided.
Service Accessibility: If you experience significant issues accessing the service, exceptional circumstances that may impact your ability to use the platform could be considered for potential refunds.
Promotional Offers: Users taking advantage of promotional offers should be aware of the specific terms associated with those promotions. In some cases, if the promotion does not deliver as expected, users might seek clarification regarding eligibility for a refund.
Subscription Cancellations: If a user cancels their subscription and is still uncertain about the status of the service or charges, investigating billing records can provide clarity. Refunds may not apply for the period after cancellation but users should confirm the outcomes of their subscription management.
Billing Errors: Users should verify their billing history for any inconsistencies. While Deezer aims for accuracy, if users identify discrepancies regarding their subscription period or charges, they may seek resolution that could involve adjustments to their account.
Understanding these circumstances can help users navigate their rights within Deezer’s service, ensuring they are informed about potential eligibility for refunds based on their specific situations.
Step-by-Step Process to Request Your Deezer Refund Like a Pro
If you purchased through Deezer.com:
Visit the Deezer website and log in to your account.
Navigate to the Account Settings section.
Select Manage My Subscription.
Look for the option to Request a Refund.
In the refund request form, clearly mention that your subscription renewed without prior notice.
Submit the form and await a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Deezer subscription and tap on it.
Select Report a Problem and then choose the option for your subscription.
In your message, emphasize that the account was unused during the billing period.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) and select Subscriptions.
Locate your Deezer subscription and tap on it.
Click on Report a Problem followed by Refund.
In your message, state that you were not notified of the renewal.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Your Account and then to Your Subscriptions.
Find the Deezer subscription and click on Manage Subscription.
Select Request a Refund.
In your request, mention that the subscription was not actively used for the billing cycle.
If you purchased through a gift card:
Log in to your Deezer account on the website.
Access the Help Center.
Find the section for Gift Card Issues.
Request a refund by selecting the appropriate form.
Explain that the card was not utilized and request a refund based on that.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my recent billing situation: [describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in queue for review and will be processed shortly.
Processing
The refund is currently being evaluated by Deezer.
Please allow up to 5 business days for the refund to be finalized.
Refunded
The refund has been approved and processed successfully.
The amount will be reflected in your account within 3-10 business days.
Partially Refunded
A portion of your original payment has been refunded.
You will see the partial amount credited to your account shortly.
Completed
The refund process is finalized and no further action is needed.
Your account is now settled and updated to reflect the refund.
Canceled
The refund request was canceled, either by you or by Deezer.
No amount will be refunded; please check your account for further details.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can be a common part of using subscription-based services like Deezer. Here are a few real user scenarios showcasing how subscribers successfully navigated their situations to claim refunds.
Accidental Upgrade: A user intended to maintain their standard subscription but accidentally upgraded to a higher tier while exploring features. After realizing the error, they contacted Deezer's customer support and explained their situation. The support team promptly issued a refund for the difference, reverting the subscription back to the standard plan.
Service Interruption: During a scheduled maintenance period, a user encountered repeated issues accessing their Deezer account. Frustrated by the service interruption and lack of accessibility, the user reached out to Deezer support. After discussing the inconvenience faced, they received a refund for the month's subscription as a goodwill gesture for the outage.
Billing Cycle Discrepancy: A user noticed on their billing statement a charge they didn’t recognize. Upon further investigation, they realized that the charge was for a trial that had ended, but they thought they had canceled it. They contacted Deezer's support team for clarification and requested a refund since they were unaware of the billing. Deezer reviewed their account and granted a refund to resolve the misunderstanding.
Plan Change Confusion: After switching from a family plan to an individual plan, a user was charged twice within the same billing cycle due to the timing of their change. They initiated a chat with customer support to clarify the dual billing. Deezer promptly processed a refund for one of the charges, ensuring the user was satisfied with their account adjustments.
The Easiest Way to Get a Deezer Refund
If you're frustrated trying to get a refund from Deezer—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Deezer efficiently can help you stay updated on any financial transactions related to your account. Here’s how to navigate the process seamlessly:
Check Your Email: Deezer typically communicates refund updates via email. Look for messages from Deezer in your inbox, including details about the refund request and any further actions needed. Be sure to check your spam folder just in case.
Use the Deezer App: If you're using the Deezer app, you can receive in-app notifications about your refund status. Make sure your app notifications are enabled to stay informed about any changes or updates.
Visit Your Account Dashboard: Log into your Deezer account on the website and navigate to the Billing section. Here, you will find your payment history and any details related to your refund request.
Check Order History: In the Order History section of your account settings, you’ll see the status of your recent transactions, including initiated refunds and their current progress.
Monitor Refund Progress: Deezer generally provides updates about the refund process through both email and your account settings, detailing if the refund is pending, processed, or completed.
Contact Support If Necessary: If you haven't received any updates or if your refund has been delayed, reach out to Deezer’s customer support through their help center for assistance.
FAQ
If you forgot to cancel your Deezer subscription on time, unfortunately, refunds for the most recent payment are typically not available. However, it may be helpful to review Deezer's support resources or contact their customer service for any possible options or exceptions that might apply to your situation.
Refund processing times can vary depending on your payment method and financial institution. Typically, it may take anywhere from 5 to 10 business days for the refund to appear in your account. If you have further questions, it's best to contact your payment provider directly.
If you see a charge but don't have an active subscription, first check your account settings to confirm your subscription status. If you still believe the charge is incorrect, please contact Deezer's customer support for clarification and assistance.
If you are unable to secure a refund directly from Deezer, consider reaching out to their customer service again for further assistance. Additionally, you might explore the option of escalating your request within Deezer's support system to ensure it receives appropriate attention. Reviewing your account details thoroughly may also provide insights into potential resolutions.
If Deezer refuses to issue a refund, it may be helpful to review their refund policy to ensure that your request aligns with their terms. Additionally, consider reaching out to their customer support team again for clarification or further assistance. You might also want to check your account details and subscription status to confirm everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)