How to Get a Deezer Refund

• Account Email: Ensure you have the email address associated with your Deezer account ready for verification.
• Transaction ID: Locate the transaction ID from your payment confirmation email or your Deezer account transaction history.
• Purchase Date: Note the exact date when you made the subscription or purchase to help verify the transaction.
• Proof of Payment: Have a copy of the payment method statement or invoice that shows the charge from Deezer.
• Cancellation Confirmation: If applicable, provide any confirmation of cancellation of your subscription, as this can support your refund request.
• Reason for Refund: Prepare a clear and concise explanation for requesting the refund, as this may be required during the process.
• Device Information: Be ready to specify the devices you used to access Deezer, as this can aid in troubleshooting any issues related to your service experience.
• Customer Support Interaction: If you have previously contacted Deezer support regarding your issue, include any reference numbers or correspondence details.

*Working days are Monday to Friday, and don't include public holidays.

Deezer is a popular music streaming service that provides users with access to millions of tracks, playlists, and podcasts through a subscription model. Users may have various inquiries regarding their eligibility for refunds based on their account circumstances or subscription status. Understanding the specific scenarios that may qualify for a refund can assist users in managing their subscriptions effectively.

Below are situations that might apply for users of Deezer regarding potential refunds:

• Subscription Downgrade: Users who choose to downgrade from a paid subscription to a free tier may be eligible for a refund if they have mistakenly been charged for the subsequent billing period while intending to switch plans.
• Account Cancellation: If a user has initiated the cancellation process and believes they have been billed for a period following their cancellation request, they may inquire about potential eligibility for a corresponding refund.
• Service Interruption: Users who experience prolonged service disruptions that prevent access to premium features may check if they qualify for a refund corresponding to the duration of the service outage.
• Promotional Offers: If users signed up under a promotional offer that was not applied correctly to their billing, they might be eligible for a refund for the difference in costs during the promotional period.

Users considering a refund request should review their Deezer account details and subscription status as part of the inquiry process to clarify their specific situation.

Refunds at Deezer are often awarded in various situations related to account management and subscriptions. Below are some scenarios where users successfully claimed refunds based on their unique circumstances.

• Accidental Subscription Upgrade: A user mistakenly upgraded their plan to a family subscription thinking it was a monthly plan. Upon realizing the error shortly after, they contacted Deezer support and received a refund for the difference in pricing after reverting to their original plan.
• Service Disruption: A subscriber experienced a temporary outage that lasted for several days during a busy music release week. After reaching out to customer support and explaining the inconvenience, the user was granted a partial refund as a courtesy for the interruption in service.
• Lost Access to Account: A user who temporarily lost access to their Deezer account due to a forgotten password encountered difficulties in accessing premium features. After restoring their access with support, they explained how it impacted their listening experience and were given a refund for the downtime experienced.
• Plan Cancellation Request: A user who intended to try out a trial subscription for a month forgot to cancel before the trial ended. Contacting support, they shared their intent and were offered a refund for the first payment made for the regular subscription after confirming they would not continue.

If you're waiting for a refund from Deezer, tracking your status efficiently is crucial for peace of mind. Here’s how you can stay updated on your refund progress:

• Check Your Email: Deezer communicates refund updates primarily through email. Look for messages titled ‘Refund Processed’ or ‘Refund Update’ in your inbox, which will provide key details on your refund status.
• Use the Deezer App: If you’re using the Deezer mobile app, navigate to the ‘Account’ section, then go to ‘Order History’ to check the current status of any refunds requested.
• Access Your Account Dashboard: Log in to your Deezer account on the website and head to ‘Settings.’ Under the ‘Billing’ section, you can find your ‘Order History,’ where refund statuses are displayed, along with transaction dates.
• Refund Progress Information: Deezer typically provides updates regarding the estimated time for processing your refund, which is usually between 5-10 business days. Keep an eye on your account dashboard for any changes in status.
• Contact Customer Support: If you haven’t received an update after a reasonable time, reach out to Deezer’s customer support for clarification. They can provide you with detailed information about your specific refund situation.