How to Get a DEFY Wrestling Refund

• Order Number: Locate your order confirmation email and note the unique order number associated with your ticket purchase or merchandise.
• Purchase Date: Have the date of your initial purchase ready for reference during the refund process.
• Event Details: Specify the event name and date for which you are requesting a refund.
• Refund Policy Review: Familiarize yourself with DEFY Wrestling's refund policy to ensure your request meets their criteria.
• Email Correspondence: Keep any previous communications regarding your order or refund request as a reference.
• Proof of Identification: Have a copy of your ID or account profile information ready to confirm your identity.
• Payment Method Details: Be prepared to provide the last four digits of the payment method used for your original purchase.
• Reason for Refund: Clearly articulate your reason for requesting a refund, whether it's due to event cancellation, rescheduling, or other issues.
• Social Media Tags: If you've engaged with DEFY Wrestling on platforms like Twitter or Instagram regarding your order, have those details available.

*Working days are Monday to Friday, and don't include public holidays.

At DEFY Wrestling, we strive to provide our fans with a seamless experience, whether it’s through live events, merchandise purchases, or digital services. Understanding your rights regarding refunds is essential for managing your account effectively. Below are the specific situations in which you may be eligible for a refund:

• Canceled Event: If a wrestling event you have purchased tickets for is canceled and not rescheduled, you may qualify for a full refund of your ticket price.
• Event Rescheduling: In cases where an event is rescheduled, if you cannot attend the new date, you might be eligible for a refund upon request.
• Defective Merchandise: If you receive merchandise that is damaged, defective, or not as described, this may qualify for a refund or exchange, with the condition that you provide proof of the issue.
• Account Subscription Issues: If you encounter technical difficulties with our digital subscription service that prevent access to content you've paid for, you could be eligible for a refund based on the service interruption.
• Membership Cancellations: If you cancel your membership before the next billing cycle and request a refund for a charge made in that cycle, you may be considered for a refund based on your account timing.

For any of these situations, it is recommended to contact our customer support for assistance in processing your request. We are here to help ensure that your experience with DEFY Wrestling meets your expectations.

At DEFY Wrestling, fans can encounter various scenarios where a refund may be needed. Here are some real user experiences where refunds were successfully claimed:

• Event Cancellation: A fan purchased tickets for an upcoming live event, but due to unforeseen circumstances, the event was canceled. The user contacted DEFY Wrestling's customer support and received a full refund for the tickets within a few days.
• Merchandise Return: A customer received a DEFY Wrestling t-shirt that was the wrong size. After reaching out to the support team, they were offered a refund after returning the item, which was processed promptly once the item was received.
• Subscription Downgrade: A subscriber realized they needed to downgrade their monthly streaming plan after a few months. After submitting a request on their account dashboard, they quickly received confirmation of the change and a prorated refund for the difference in subscription fees for that billing cycle.
• Digital Content Issue: A fan experienced difficulty accessing a special live stream event they had purchased. After informing DEFY Wrestling's support team, they were provided a refund for the digital ticket due to the technical issue, allowing the fan to enjoy future events without concern.

Tracking your refund status with DEFY Wrestling is straightforward and efficient. Here are some tips to ensure you stay updated on your refund process:

• Email Notifications: Keep an eye on your email inbox. DEFY Wrestling sends out refund status updates directly to the email associated with your account. Look for subject lines like "Your Refund Update" to stay informed.
• Account Dashboard: Log in to your DEFY Wrestling account and navigate to the Order History section. Here, you can find details on your recent purchases and their current refund status.
• Mobile App Alerts: If you use the DEFY Wrestling mobile app, check the Notifications tab. You’ll receive real-time updates on your refund, including confirmation when it's processed.
• Billing Section Insights: Visit the Billing section within your account settings to view transaction summaries, including pending and completed refunds. This area provides a comprehensive view of all financial activities.
• Refund Progress Information: DEFY Wrestling provides clear updates on the stages of your refund process, including when it’s been requested, processed, and refunded back to your payment method.
• Customer Support: If you have questions or need assistance with your refund, reach out through the Help Center on the DEFY Wrestling website. They are equipped to provide tailored support for your refund inquiries.