Many users often overlook billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how DEGIRO refunds function, who qualifies to request them, and the straightforward steps you can take to expedite the process of recovering your funds. By understanding these elements, you can navigate your financial transactions with confidence and ease.
What You Should Prepare Before Applying For Refund
Your DEGIRO Account Number: Essential for identifying your account during the refund process.
Transaction IDs: Gather the IDs of the specific transactions you are requesting a refund for.
Proof of Payment: Include statements or transaction confirmations that show the payment was processed.
Reason for Refund: Clearly state why you are requesting a refund, such as service issues or incorrect transactions.
Correspondence Records: Keep any emails or messages exchanged with DEGIRO regarding the transaction in question.
Tax Documents: If applicable, prepare any tax documents that may pertain to your transaction for proper record-keeping.
Screenshot of the Transaction: A visual proof of the transaction within your DEGIRO platform may be beneficial.
Identification Verification: Be ready to provide identification to verify your identity if required by DEGIRO.
Account Statements: Recent account statements may help substantiate your claim for a refund.
Contact Information: Ensure your current contact details are updated in your DEGIRO account for any follow-up communications.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Bank Transfer
3-7 working days
Credit Card
5-10 working days
SEPA Transfer
1-3 working days
iDEAL
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from DEGIRO
At DEGIRO, users engage with a brokerage service that allows them to trade various financial instruments. While DEGIRO aims to provide a seamless trading experience, certain situations can arise concerning account management and billing that may warrant a review for refunds. Understanding these scenarios is crucial for users to assess their eligibility for refunds.
Inactivity Fees: Users who believe they have been charged inactivity fees due to account mismanagement or misunderstanding of their account status may qualify for review. DEGIRO generally implements fees for accounts that remain inactive for extended periods, and users are encouraged to maintain regular activity.
Account Closure: If a user has requested account closure and subsequently notices a charge, they might inquire about the billing related to that closure, especially if it occurred during a specific billing period.
Promotions or Discounts: Users who participated in promotional offers that did not apply as anticipated might seek clarification or adjustments. To determine eligibility, users should review the terms of the promotion in relation to their account activity.
Fees Associated with Services: Certain fee structures apply to different types of trades and transactions. Users may seek to discuss or clarify specific fees that they do not understand or feel may have been calculated incorrectly based on the service terms.
Withdrawal Fees: Users may incur withdrawal fees when transferring funds. If they believe their situation warrants review based on a particular transaction or service agreement, they can inquire about any adjustments.
Users are encouraged to review their individual circumstances and any relevant account details to assess whether their situation might qualify for a refund or adjustment. DEGIRO's customer support team is available to assist with these inquiries to help users navigate their account management effectively.
Step-by-Step Process to Request Your DEGIRO Refund Like a Pro
If you purchased through DEGIRO.com:
Log into your DEGIRO account.
Navigate to the Help Center located in the footer of the page.
Click on Contact Us at the top of the Help Center.
Select the relevant category for your refund request.
Choose Refund Requests from the drop-down menu.
Fill out the contact form with the required details.
Mention that you are seeking a refund for your recent subscription charge.
Emphasize that the subscription renewed without prior notification.
State that your account was unused during the subscription period, if applicable.
Submit the request and await a response from DEGIRO support.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner.
Select Payments & subscriptions > Subscriptions.
Find and select your DEGIRO subscription.
Tap on Cancel subscription and confirm the cancellation.
Return to the Payments & subscriptions section.
Select Refund for the recent charge.
Include a note that indicates the subscription was not used or contained unwanted features.
Highlight any lack of clarity regarding renewal terms.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your DEGIRO subscription from the list.
Tap on the subscription and select Cancel Subscription.
Open the App Store app.
Scroll down and tap on Receipt under Account Settings.
Locate the relevant DEGIRO charge.
Tap on Report a Problem next to the charge.
Mention the subscription renewed unexpectedly.
Assert that you were unaware of the renewal date.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Visit the Roku website and log in to your account.
Go to Manage Your Subscriptions.
Locate your DEGIRO subscription.
Cancel your subscription to prevent future charges.
On the same page, look for the Contact Support link.
Submit a request outlining your desire for a refund.
Indicate that the subscription renewed without explicit notice.
Mention that your account had been inactive, if true.
Wait for a response regarding your refund status.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Attached are the relevant documents for your review (if applicable).
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet processed.
You will receive an update once DEGIRO starts processing your refund, usually within 1-3 business days.
Processing
The refund is currently being processed by DEGIRO.
Refunds typically take 3-5 business days to process, so it's in the queue for review or execution.
Refunded
The refund has been successfully issued.
The amount will be credited back to your account shortly; please allow additional time for banking processes.
Partially Refunded
Only a portion of the original transaction has been refunded.
You will see a transaction adjusted on your account, reflecting the refunded amount.
Completed
The refund process is finished, and the funds are now in your account.
Your account balance has been updated, and you can view the refund in your transaction history.
Canceled
The refund request has been canceled at your request or by DEGIRO.
You will need to contact DEGIRO support if you wish to re-initiate the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
DEGIRO provides a range of trading services for investors looking to access global financial markets. Users occasionally encounter situations where they seek refunds associated with their trading activities. Here are some scenarios illustrating how users successfully claimed refunds:
Incorrect Account Setup: A user attempted to set up a new investment account but mistakenly entered incorrect personal information. After realizing the error, they reached out to DEGIRO’s customer service, resulting in the cancellation of the initial setup charge and a full refund.
Subscription Plan Change: A user upgraded their trading plan but decided to revert back to a lower tier within the same billing cycle. They contacted DEGIRO's support team to inquire about the implications of the plan change and were successfully refunded the difference for the unused portion of the advanced features.
Currency Conversion Fee Inquiry: An investor noticed an unexpected currency conversion fee on their transaction statement. Upon reviewing the details with DEGIRO's customer service, it was clarified that the fee was applied due to a specific transaction type. The user requested a refund based on a misunderstanding regarding the fee structure and received a refund accordingly.
Service Interruption: During a scheduled maintenance period, a user was unable to execute trades as planned. After the maintenance concluded, and understanding the disruption, the user contacted DEGIRO and discussed the service downtime, resulting in a goodwill refund for the trading fee associated with that period.
The Easiest Way to Get a DEGIRO Refund
If you're frustrated trying to get a refund from DEGIRO—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with DEGIRO can be straightforward when you know where to look. Here’s how to efficiently keep tabs on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from DEGIRO. They will typically send you an email confirmation once your refund request has been processed, along with details on the expected timeline for the funds to appear back in your account.
Account Dashboard: Log in to your DEGIRO account and navigate to your Account Dashboard. Here, you can find a detailed view of your recent transactions, including any pending or completed refunds.
Order History: Check the Order History section of your DEGIRO account. This area provides a chronological list of all your transactions, including refund requests and their status. Look for any notes that indicate if a refund is pending or completed.
Billing Section: Access the Billing Section within your profile. This section may provide additional insights into your payment methods and any outstanding refunds applied to those methods.
In-App Notifications: If you are using the DEGIRO mobile app, make sure to enable notifications. The app will alert you on the status of your refunds and any important updates directly to your device.
Customer Support: If you need further clarity, consider reaching out to DEGIRO’s customer support. They can provide specific details about your refund status that may not be visible in your account.
FAQ
Unfortunately, DEGIRO does not offer refunds for subscriptions or services that are not canceled in time. It’s important to make sure to manage your account settings and cancel before the renewal date to avoid any charges. If you have specific concerns, contacting DEGIRO's customer support may provide additional assistance.
Refund processing times at DEGIRO can typically take between 3 to 5 business days. However, this timeframe may vary depending on your bank's processing policies. It's always a good idea to check with your bank if the refund appears delayed.
If you see a charge but do not have an active subscription, please first check your account for any past activities or subscriptions that may not have been fully canceled. If you still believe the charge is incorrect, contact DEGIRO’s customer support to investigate the issue further and seek clarification.
If you are unable to obtain a refund directly from DEGIRO, consider reaching out to their customer service again for further assistance. You may also wish to explore escalation options within their support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide insights into your transaction history and options available.
If DEGIRO has refused to issue a refund, you may want to start by reviewing their refund policy to ensure you understand the applicable terms. Additionally, consider reaching out to their customer support again for clarification or to inquire about the details of your specific situation. It's also helpful to double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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