Many users often overlook billing details until they encounter an unexpected charge, perhaps due to an automatic subscription renewal. This guide aims to clarify how Deliveroo refunds operate, outlining who is eligible and providing step-by-step instructions on how to request a refund efficiently. Whether you're navigating your first refund request or seeking assistance for a familiar issue, this resource is here to help you get your money back promptly.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have ready the email confirmation you received after placing your order, which contains order details and transaction ID.
Transaction ID: Identify the unique transaction ID from your order confirmation or your account history, as this is critical for processing your refund.
Account Details: Ensure you have access to your Deliveroo account to log in and review any relevant order history or account information.
Order Details: Compile specific details about the order, such as the items ordered, delivery time, and any notes related to the issue that necessitated the refund.
Delivery Issues Evidence: If applicable, gather any photos or records that demonstrate issues with delivery (e.g., late delivery, incorrect items).
Customer Support Communication: Keep a record of any previous communications with Deliveroo’s customer support regarding this order, as reference to ongoing issues may assist in your refund claim.
Payment Method: Be ready to provide information about the payment method used (credit card, PayPal, etc.), as Deliveroo may require this for processing the refund.
Refund Period Awareness: Review Deliveroo’s policy on refunds to ensure that your request is within their specified timeframe for eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Google Pay
1-3 working days
Apple Pay
1-3 working days
Cash
Not applicable
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Deliveroo
At Deliveroo, users have specific rights regarding refunds that align with the nature of their food delivery service. Eligibility for refunds is typically contingent upon particular circumstances surrounding the order and service experience. Understanding these criteria can help customers navigate situations where they might seek a refund.
Order Issues: If there is a problem with the food delivered, such as missing items or incorrect orders, users may qualify for a refund or credit. Deliveroo encourages users to report these issues through the app or website for appropriate resolution.
Late Deliveries: In cases where deliveries are significantly late beyond the expected timeframe, users might be eligible for a refund. This situation is assessed based on the delivery promise communicated at the time of the order.
Restaurant Cancellations: If a restaurant cancels an order after it has been placed, this may entitle the user to a full refund. Users should check their app notifications for specific communications from Deliveroo regarding such cancellations.
App or Service Disruptions: If technical issues related to the Deliveroo app or website prevent users from receiving their order, they could be eligible for a refund or credit for that experience.
Subscription Services: For users with a subscription, any discrepancies in subscription benefits or missed perks associated with their plan may also qualify for adjustment or refund upon inquiry.
By understanding these specific scenarios, users are better equipped to determine their eligibility for refunds while using Deliveroo's services.
Step-by-Step Process to Request Your Deliveroo Refund Like a Pro
If you purchased through Deliveroo.com:
Go to the Deliveroo website and log into your account.
Navigate to the Account Settings section.
Select Order History to find the subscription or charge.
Click on the specific order or subscription you wish to request a refund for.
Look for the Request Refund option and click on it.
In the message section, mention that the subscription renewed without notice and that you would like a refund for an unused account.
Submit the refund request and note any confirmation details provided.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to see active subscriptions.
Find your Deliveroo subscription and tap on it.
Scroll down and tap Report a Problem to initiate a refund request.
Choose the reason for your request, emphasizing that the subscription renewed without your intention.
Submit your request for processing.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions, then tap on Subscriptions.
Locate your Deliveroo subscription and tap on it.
Find the option for Cancel Subscription and proceed with cancellation.
Go back to the Payments & subscriptions section and select Refunds to submit a request.
In the message, state that the subscription renewed automatically and you did not intend to continue.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Scroll down to the Streaming Channels option.
Select Manage Subscriptions.
Locate your Deliveroo subscription.
Select Unsubscribe to stop future charges.
Visit the Roku website on a browser and log in to your account.
Go to your Order History and find the relevant transaction.
Click on the Request Refund link, mentioning the subscription renewed without your notice.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Please confirm the receipt of this request and process the refund within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is waiting for approval.
You will be notified once the request is reviewed, usually within 24 hours.
Processing
Your refund is currently being processed.
Your refund should be completed within 3-5 business days.
Refunded
The refund has been successfully issued to your payment method.
The amount should appear in your account shortly, typically within 3-7 business days.
Partially Refunded
Only a portion of your order total has been refunded.
Check your account for the refund amount applied, and contact support if you have questions.
Completed
Your refund process is complete.
You can see the amount refunded in your payment account.
Canceled
Your refund request has been canceled.
You can reapply for a refund if your issue persists or contact support for more assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Deliveroo provides a convenient food delivery service, but occasionally users may encounter situations where a refund is appropriate. Here are some realistic scenarios where users successfully claimed refunds:
Order Cancellation: A user accidentally placed an order for a restaurant that had a minimum delivery time of 90 minutes. After waiting for 45 minutes and realizing they wouldn't be able to wait any longer, they cancelled the order through the app and received a prompt refund.
Incorrect Item Delivered: A customer ordered a vegetarian meal but received a meat dish instead. After contacting Deliveroo's customer service to report the error, they were able to get a full refund for their order.
Promo Code Adjustment: A user applied a promo code at checkout, but it didn’t apply correctly to their order total. After reaching out to Deliveroo support, they verified the promo code was valid and issued a refund for the difference.
Late Delivery Compensation: A customer received their food more than an hour late. After reaching out to Deliveroo, they explained the situation and were offered a refund as a gesture of goodwill for the inconvenience.
The Easiest Way to Get a Deliveroo Refund
If you're frustrated trying to get a refund from Deliveroo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Deliveroo is straightforward and can be done efficiently through their various communication channels and features. Here’s how you can stay updated on your refund process:
Email Notifications: Keep an eye on your email inbox for updates directly from Deliveroo. They will send you an email detailing the status of your refund, including when it has been processed.
In-App Notifications: Check the Deliveroo app for any notifications regarding your refund. You will receive alerts that provide important information about any changes to your order status.
Account Dashboard: Log into your Deliveroo account on the website or app. Navigate to your Order History section to find details about past orders and locate the refund status associated with any recent transactions.
Billing Section: In the Billing section of your account settings, you can review your payment history, including any refunds that have been issued and their current status.
Live Support: If you're unsure about the status of your refund, you can contact Deliveroo’s support team via the app or website chat. They can provide real-time updates and assist you with any queries.
Refund Processing Time: Pay attention to the information provided about the expected processing time for refunds. Typically, Deliveroo will let you know how long it usually takes for the funds to return to your payment method.
FAQ
If you forget to cancel your Deliveroo order on time, refunds typically depend on the restaurant's cancellation policy. However, it’s always a good idea to reach out to Deliveroo customer service directly to inquire about your specific situation, as they may offer assistance based on your circumstances.
Refunds from Deliveroo typically take 3 to 5 business days to be processed and reflected in your account, depending on your bank's policies. Once your refund is initiated, you will receive a notification confirming the process has started.
If you see a charge but don’t have an active subscription, please check your account details for any possible subscriptions you may have forgotten. You can also contact Deliveroo’s customer support for clarification and to resolve any issues regarding the charge.
If you're unable to obtain a refund directly from Deliveroo, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system for additional review. Additionally, reviewing your order history and account details may provide further clarity on your situation.
If Deliveroo refuses to issue a refund, consider reviewing their refund policy for further clarification on eligible situations. You can also reach out to their customer support again, providing any relevant details that may assist in your case. Additionally, ensure that your account details are accurate and up to date to avoid any issues.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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