Many users rarely consider billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how Dende AI refunds work, who qualifies for a refund, and the steps to quickly and easily request your money back. Our aim is to provide you with all the information you need to navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your Dende AI account email and username to identify your account.
Transaction ID: The specific transaction ID for the purchase you are requesting a refund for, available in your account or confirmation email.
Purchase Date: The exact date of the transaction to help locate the order quickly.
Receipt or Invoice: A copy of the receipt or invoice received upon purchase to validate the transaction.
Service Details: A brief description of the Dende AI service or product that you are requesting a refund for.
Reason for Refund: A clear and concise explanation of why you are requesting the refund.
Previous Communication: Any prior communication with Dende AI support regarding this issue to streamline the process.
Payment Method Information: Details of the payment method used for the transaction, which may be needed for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
Variable, typically 1-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Dende AI
At Dende AI, we understand that circumstances can change and that users may have specific situations that affect their engagement with our services. Our refund policy is designed to address these user scenarios while maintaining fairness and clarity in our billing practices. Users might be eligible for a refund based on various factors related to their subscription status or service usage.
Subscription Cancellation: If you have canceled your subscription before the next billing cycle, you may qualify for a prorated refund for the unused portion of the billing period.
Service Unavailability: In instances where our service is temporarily unavailable or not functioning as expected for a prolonged period, you might be eligible for a refund based on the duration of the outage.
Billing Errors: If you encounter a discrepancy in your billing that affects the overall amount charged, a review of your account may reveal eligibility for a refund relating to that specific instance.
Transition Between Plans: If you switch from a higher-tier to a lower-tier plan and have been charged for the higher-tier plan beyond the transition date, you could be eligible for a refund for the overlap.
We encourage users to review their account details and circumstances related to these situations, as they can impact eligibility for a refund. For further assistance, our customer service team is available to provide clarification and support related to your specific circumstances.
Step-by-Step Process to Request Your Dende AI Refund Like a Pro
If you purchased through Dende AI.com:
Visit the Dende AI website and log in to your account.
Navigate to the Account Settings section.
Select Billing from the options available.
Look for the section labeled Transaction History.
Locate the subscription or charge you wish to refund.
Click on Request Refund next to the relevant transaction.
In the message box, mention that the subscription renewed without notice. Be clear and concise.
Submit your request and check for a confirmation email from Dende AI.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Find your Dende AI subscription in the list and tap on it.
Select Cancel Subscription or Manage Subscription if cancellation isn’t needed yet.
To initiate a refund, visit reportaproblem.apple.com.
Log in with your Apple ID and find the Dende AI charge.
Click on Report and choose Request a Refund.
In the message, emphasize that the account was unused to strengthen your case.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon in the upper left corner.
Select Subscriptions.
Find and tap on your Dende AI subscription.
Choose Cancel Subscription (if required).
Go to play.google.com and log in to your account.
Click on Order History.
Locate the transaction for Dende AI.
Click on the transaction and select Refund.
When prompted, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email from Google Play.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to Streaming Channels and select Channel Store.
Navigate to My Channels and find Dende AI.
Highlight the Dende AI channel and press the * button on your remote.
Select Manage Subscription.
Choose Cancel Subscription (if necessary).
Visit roku.com in your web browser and log in to your account.
Go to My Account and find the subscription section.
Locate the Dende AI charge and select Request a Refund.
In your message, emphasize that the account was unused to clarify your request.
Submit your refund request and check your email for confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Dende AI for Refund
Script
Copy
Subject: Refund Request – Dende AI Account [Your Email]
Dear Dende AI Team,
I hope this message finds you well.
I am writing to request a refund for the amount of [Amount]. The situation regarding the billing is as follows: [describe reason].
I have attached the relevant documentation for your review.
Could you please confirm the status of my refund request within 3-5 business days? I appreciate your assistance with this matter.
Thank you for your attention.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is waiting for review.
Once reviewed, you'll be notified via email about the next steps.
Processing
Your refund is currently in processing and will be finalized shortly.
You can expect the funds to be returned within 3-5 business days.
Refunded
The refund has been successfully issued to your account.
The amount should reflect in your account within 5-7 business days.
Partially Refunded
A portion of your transaction has been refunded.
You will receive a confirmation with details about the refunded amount.
Completed
The refund process is finalized and closed.
You have successfully received your refund, and no further action is required.
Cancelled
Your refund request has been cancelled.
If you believe this is an error, please contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Dende AI, users may sometimes seek refunds due to specific situations related to their subscriptions and services. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user initially subscribed to the premium AI analytics service but realized they only needed the basic features. After reaching out to customer support to request a downgrade, they received a refund for the unused premium days, reflecting their new subscription plan.
Account Setup Issues: A new customer faced difficulties during the initial setup of Dende AI’s intuitive chatbot service. After explaining the challenges to support, they were able to secure a refund for their first month’s subscription, as the user could not fully utilize the service due to technical complications.
Billing Error on Upgrade: A user attempted to upgrade their service but accidentally selected the wrong plan. Upon contacting support for clarification, they promptly received a refund for the difference after selecting the correct plan, ensuring they were charged appropriately for the desired features.
Subscription Pause: A long-time user decided to take a break from Dende AI’s services due to personal reasons. They communicated their intention to pause their subscription instead of cancelling it. After confirming their pause period with support, they were issued a partial refund for the month they wouldn’t be using the service.
The Easiest Way to Get a Dende AI Refund
If you're frustrated trying to get a refund from Dende AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Dende AI is made simple and efficient through our dedicated communication channels and user-friendly interface. Follow these steps to stay updated on your refund progress:
Email Notifications: Look out for timely updates sent directly to your registered email address. Dende AI notifies you at key stages of the refund process, including confirmation of your refund request and when your refund has been processed.
In-App Notifications: Enable notifications within the Dende AI mobile app to receive real-time alerts regarding your refund status. These notifications will give you updates on any changes or actions required.
Account Dashboard: Log into your Dende AI account and navigate to the Billing Section of your dashboard. Here, you can view all your transactions, including the status of your refunds clearly marked.
Order History: Click on Order History under your account settings. Each order will display its current status, allowing you to see if your refund has been approved, pending, or processed.
Status Details: Dende AI provides specific updates on the refund process. Check your notifications for details such as the expected time frame for the refund and any potential issues that might delay it.
Merchant-Specific Tools: Utilize our refund tracking tool available in the merchant dashboard. This tool allows merchants to track overall refund statistics and individual refund requests, giving insights into processing times and trends.
FAQ
If you forgot to cancel your subscription on time, we recommend reaching out to our support team directly. While we strive to accommodate our users, refund eligibility depends on the specific circumstances of your account and usage. We appreciate your understanding and are here to assist you.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment method. Once initiated, you should see the refund reflected in your account within that timeframe. Please note that processing times may vary based on your financial institution's policies.
If you see a charge but do not have an active subscription, please first check your account to ensure the subscription status is accurate. If the charge remains unclear, contact our customer support team with the details of your transaction for further assistance.
If you're unable to receive a refund directly from Dende AI, consider reaching out to customer service again for further clarification regarding your situation. You may also explore the option of escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and terms of service may provide helpful insights into alternative options available.
If Dende AI refuses to issue a refund, you may want to revisit the refund policy to ensure your request aligns with their terms. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation in more detail. Lastly, double-check your account details and any related communication to ensure all necessary information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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