Many users tend to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how Dibs USA (dibsbeauty.com) handles refunds, outlining eligibility criteria and providing clear steps to efficiently request your money back. Whether you’re a first-time customer or a long-time fan, understanding the refund process can ensure a smoother experience with your purchases. Let’s walk through the essential information to help you manage your transactions with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID from the confirmation email or your account history on dibsbeauty.com.
Receipt or Order Confirmation: Have a copy of your original purchase receipt or order confirmation email ready for reference.
Product Condition Photos: Take clear images of the product, especially if it is damaged or defective, to provide as proof.
Account Information: Be prepared with your account email and password for quick access to your Dibs USA account.
Reason for Refund: Clearly articulate the reason for your return, as Dibs USA may request this to process your refund efficiently.
Payment Method: Keep details of the original payment method used for the purchase (e.g., credit card, PayPal) for processing the refund.
Shipping Confirmation: If applicable, include any shipping confirmation or tracking number for returned items.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Cards
5-7 working days
PayPal
3-5 working days
Afterpay
4-6 working days
Shop Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Dibs USA
At Dibs USA, we understand that situations arise that may require you to explore refund eligibility. While we strive to provide exceptional beauty products and services, there are specific scenarios that may qualify users for a refund or adjustment depending on their circumstances. Below are the situations that are particularly relevant to our offerings:
Product Damage or Defect: If you receive a product that is damaged or defective, you may qualify for a refund. Please ensure that you report any issues within the designated return window to facilitate the process.
Incorrect Items: If an incorrect item is sent with your order, you could be eligible for a refund or exchange. It is advisable to contact our support team as soon as possible to resolve the issue.
Allergy or Sensitivity Reactions: In the event that you experience an adverse reaction to a product, you may be eligible for a refund. Documentation of the issue may be required to process your request.
Subscription Adjustments: For users enrolled in subscription services, you may be able to request adjustments to your billing if you experience issues related to service fulfillment. Please review the specific terms regarding your subscription for detailed information.
Returns for Unopened Products: If you wish to return unopened products within the return period, you might be eligible for a refund. Ensure that you adhere to our return policy for these cases.
Each situation is assessed individually to determine eligibility for a refund. We encourage you to review our comprehensive policies or reach out to our customer service team for specific inquiries related to your account or order status.
Step-by-Step Process to Request Your Dibs USA Refund Like a Pro
If you purchased through DibsBeauty.com:
Go to dibsbeauty.com.
Scroll down and click on "Contact Us" at the bottom of the page.
Choose the "Membership" option in the contact form.
In the message box, mention that your subscription renewed without notice.
State that you would like a refund for the unused service.
Provide additional details, such as your account email and the date of the charge.
Submit the form and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions".
Find and tap on your Dibs USA membership.
Choose "Cancel Subscription" if necessary.
Next, go to https://support.apple.com/en-us/HT204085 to request a refund.
Click on "Report a Problem" and sign in with your Apple ID.
Find your recent purchase of Dibs USA and select it.
In the reason for the refund, mention a billing error or that the account was unused.
Submit your request and check your email for a confirmation.
If you purchased through Google Play:
Open the app on your device.
Tap the menu icon (three horizontal lines) in the upper left corner.
Tap on "Account".
Select "Purchase History".
Find your Dibs USA subscription and tap on it.
Tap "Refund" and follow the prompts.
In the reason for refund, mention that the subscription renewed unexpectedly or that it was unused.
Submit your request and await a confirmation email.
If you purchased through Roku:
Navigate to my.roku.com in your web browser.
Sign in with your Roku account credentials.
Under "Manage Account", find "Manage Payments".
In the billing section, locate your Dibs USA subscription.
Click on "Cancel Subscription" if cancellation is needed.
Next, go to https://support.roku.com/article/210996378.
Select the "Contact Support" option.
Describe your situation, emphasizing your wish for a refund due to the subscription renewing without notice.
Submit your refund request and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Dibs USA for Refund
Script
Copy
Subject: Refund Request – Dibs USA Account [Your Email]
Dear Dibs USA Customer Service,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
Could you please confirm receipt of this request and let me know the status within 3-5 business days?
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Please allow 1-2 business days for your request to be reviewed.
Processing
The refund is currently being handled by our team.
Your refund is on its way! Expect updates within 3-5 business days.
Refunded
The refund has been successfully processed.
The amount will appear in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your total order has been refunded.
You will receive an email detailing the refunded items and amount.
Completed
The refund process is fully complete.
You can now check your transaction status; all funds should be processed.
Cancelled
The refund request has been cancelled.
If you believe this is an error, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Dibs USA, customers often navigate a variety of situations pertaining to their orders and account management. Here are some real user scenarios where refunds were successfully claimed:
Order Discrepancy: A customer received a Dibs USA order containing the wrong product. After verifying the error through their order history, they contacted customer support, and the team quickly issued a refund for the incorrect item, allowing the customer to reorder the correct product seamlessly.
Subscription Change: A user initially subscribed to a monthly beauty box decided to switch to a quarterly plan. After their first box shipment under the monthly plan, they reached out to Dibs USA’s support to clarify the billing adjustment. The team responded promptly, confirming the change and issuing a refund for the unused portion of the monthly subscription.
Shipping Delays: A customer noticed that their Dibs order was delayed past the estimated delivery date. They contacted support to inquire about the shipping status and requested an update. Upon confirming the delay was beyond acceptable timeframes, the customer received a refund for the shipping costs, along with a promise for expedited delivery of their products.
Product Quality Concern: After receiving a makeup kit from Dibs USA, a customer found that one of the products was damaged. Upon contacting customer service with photos of the damaged item, the representative promptly arranged for a refund for the affected product, ensuring the customer was satisfied with their overall experience.
The Easiest Way to Get a Dibs USA Refund
If you're frustrated trying to get a refund from Dibs USA—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Dibs USA is straightforward and efficient, thanks to the company’s user-friendly communication methods and account features. Here are some tips to help you keep track of your refund effectively:
Check Your Email: Dibs USA sends out email notifications for every step of the refund process. Look for emails with subjects like "Refund Processed" or "Refund Update" that detail the status of your refund.
Use the Dibs Mobile App: If you have the Dibs USA mobile app, it’s the quickest way to access your refund status. Simply navigate to the order history section to see any updates related to your refund.
Visit Your Account Dashboard: Log in to your Dibs USA account on the website and go to the 'Order History' section. Here, you can find comprehensive information about your purchases, including the status of any pending refunds.
Billing Section Insights: In your account settings, check the 'Billing' section. It often contains valuable notes on the progress of your refund, including timestamps and transaction references.
Follow Up Through Customer Support: If your refund status seems unclear, don’t hesitate to reach out directly to Dibs USA customer support through the in-app chat feature or their website. They can provide real-time updates specific to your refund request.
FAQ
Refunds for subscriptions are typically processed if the cancellation was completed within the specified time frame. If you forgot to cancel on time, unfortunately, we are unable to issue a refund for that billing period, but we encourage you to reach out to our customer support for assistance with your account.
Refunds from Dibs USA typically take 5-10 business days to process after the return has been received and approved. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If you see a charge but do not have an active subscription, please first check your account details on Dibs Beauty to confirm your subscription status. If everything appears correct and the charge is still unclear, reach out to our customer support team with your details, and they will assist you in resolving the issue.
If you're unable to receive a refund directly from Dibs USA, you can try contacting customer service again for further assistance. Consider escalating your concern within their support system to ensure it is properly addressed. Additionally, reviewing your account details may provide more insights into your request.
If Dibs USA refuses to issue a refund, you may want to review their refund policy for clarity on the situation. Additionally, consider reaching out to customer support again for further assistance or to explore any other potential options. Checking your account details for any missed communication or updates can also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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