At Digital Landlords, we understand that billing can often be an afterthought until an unexpected charge catches your attention—perhaps an automatic renewal of a subscription. This guide is designed to walk you through the refund process, clarifying who is eligible for a refund and providing clear steps to request your money back quickly and efficiently. Our aim is to ensure you feel confident and supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Digital Landlords account.
Transaction ID: Locate the transaction ID for the specific purchase you are requesting a refund for.
Purchase Date: The date when the purchase was made to help expedite the process.
Service/Product Details: Clear details about the service/product you are seeking a refund for, including specific features or packages associated with it.
Reason for Refund: A concise explanation of why you are requesting the refund, aligned with Digital Landlords' refund policy.
Previous Correspondence: Any emails or support tickets that relate to your claim or interactions regarding the refund request.
Payment Method Details: The payment method used for the transaction, including the last four digits of the card or account used.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
2-3 working days
Bank Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Digital Landlords
At Digital Landlords, users have specific rights regarding their subscriptions and services, particularly surrounding eligibility for refunds. Understanding these criteria is essential for managing your account effectively and ensuring you receive the appropriate support based on your individual circumstances.
Refund eligibility at Digital Landlords typically revolves around service access, subscription adjustments, and specific user circumstances. Here are some relevant situations in which users may qualify for a refund:
Service Access Issues: If you experience technical difficulties that prevent you from accessing the services you have paid for, you might be eligible for a refund. This applies to instances where disruptions are beyond your control and have not been resolved in a timely manner.
Subscription Downgrades: Should you downgrade your subscription to a lower tier, you could be eligible for a prorated refund for any unused portion of the service associated with your previous subscription level.
Subscription Cancellations: If you cancel your subscription within the specified trial period, you may qualify for a full refund for any fees collected during that time, depending on the specific terms of your subscription plan.
Service Misrepresentation: In cases where the services provided do not align with the descriptions or assurances made at the time of purchase, you might be eligible for a refund based on this discrepancy.
Understanding these conditions will help you determine your eligibility and navigate the refund request process effectively. For additional inquiries and assistance, reaching out to Digital Landlords support can provide clarification tailored to your account situation.
Step-by-Step Process to Request Your Digital Landlords Refund Like a Pro
Go to the “Account Settings” section by clicking on your profile icon.
Navigate to the “Billing” tab.
Find the transaction you wish to get a refund for and click on “Request Refund.”
In the refund request form, specify your reason—mention that the subscription renewed without notice.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select “Subscriptions.”
Locate your subscription to Digital Landlords and tap on it.
Select “Cancel Subscription” if prompted, then tap on “Report a Problem” for the refund prompt.
Choose the transaction you want a refund for and specify that the account was unused.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select “Payments & subscriptions.”
Tap on “Subscriptions” and find your Digital Landlords membership.
Click on “Manage” and choose “Cancel Subscription.”
After cancellation, in the “Manage” section, select “Request a refund” and say that the subscription renewed unexpectedly.
If you purchased through Roku:
Go to the Roku device and open the Channels menu.
Select “My Channels.”
Highlight Digital Landlords, then press the * button on your remote.
Select “Manage Subscription.”
Click on “Cancel Subscription” to stop future billing.
Visit the Roku support site and find the “Refunds” section.
Use the online form to request a refund, emphasizing that the service was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Digital Landlords for Refund
Script
Copy
Subject: Refund Request – Digital Landlords Account [Your Email]
Dear Digital Landlords Team,
I hope this message finds you well.
I am writing to formally request a refund regarding my account. The billing situation is as follows: [describe reason]. I would like to request a refund in the amount of [Amount].
Please find attached documentation that supports my request.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is under review.
Your refund is being processed. You will be notified once it is approved or needs additional information.
Processing
The refund is currently being handled by our finance team.
We are working on your refund; please allow 3-5 business days for completion.
Refunded
The refund has been successfully processed and returned to your payment method.
Your payment has been returned. Please check your account for the updated balance.
Partially Refunded
Only a portion of the total amount has been refunded.
A partial refund has been processed. You will see the updated amount in your account shortly.
Completed
The refund process is fully completed, and no further action is needed.
Your refund process is closed. You can contact us for any questions regarding this transaction.
Canceled
The refund request has been canceled, either by you or our team.
Your refund request has been canceled. If this was an error, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how to navigate account management and billing inquiries can enhance your experience with Digital Landlords. Here are some common scenarios where users have successfully claimed refunds:
User A signed up for a 6-month digital marketing services package but decided to utilize their resources only for 3 months. After contacting support and explaining the situation, they received a prorated refund for the unused portion of the service.
User B upgraded their subscription to a premium plan but later realized that the additional features were not necessary for their business. They reached out to customer support a few days after the upgrade and received assistance in downgrading their plan, along with a refund for the difference in cost.
User C encountered a temporary service outage during a crucial promotional event. Upon reaching out to Digital Landlords, they were provided with a refund for the hours their service was unavailable, which helped ease the impact on their business.
User D initially purchased an additional service add-on for analytics but found that the standard features met all of their needs. After discussing their requirements with customer service, they were able to return the add-on and receive a full refund without complications.
The Easiest Way to Get a Digital Landlords Refund
If you're frustrated trying to get a refund from Digital Landlords—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Digital Landlords is straightforward, thanks to their efficient communication and user-friendly interface. Here’s how to stay updated on your refund process.
Email Alerts: Digital Landlords will send you timely email notifications when your refund request is initiated and whenever there’s a status update. Check your inbox for messages titled "Refund Update" to review the most current information.
Account Dashboard: Log into your Digital Landlords account and navigate to the Order History section. Here, you can view all your transactions, including any pending refunds along with their current status.
In-App Notifications: If you use the Digital Landlords mobile app, look for in-app alerts regarding your refund status. These notifications provide immediate updates as soon as there’s a change in your refund process.
Billing Section: Access the Billing section of your account. This area offers a detailed overview of your refunds, including the date of the request and the estimated processing time, so you can keep track of when to expect your funds back.
Refund Progress Information: Digital Landlords provides comprehensive details about each refund’s progress. You can see whether it is under review, approved, or completed directly from your account dashboard.
Customer Support: If you encounter any issues, reach out to Digital Landlords’ customer support. They can provide specific updates and assist you in tracking down any potential delays in your refund.
FAQ
If you forget to cancel your subscription on time, our policy states that we generally do not offer refunds for the period that you have been charged. However, we encourage you to reach out to our customer support team, as they may provide assistance or alternative solutions based on your specific situation.
Refunds typically take 5 to 10 business days to process after they have been approved. The exact timing can vary depending on your bank or payment provider, so it may take a bit longer for the funds to appear in your account.
If you see a charge but do not have an active subscription, please first check your account for any existing subscriptions or transactions. If you still believe there is an error, contact our customer support team with your payment details for further assistance.
If you're unable to obtain a refund directly from Digital Landlords, consider reaching out to their customer service team again for further assistance. You may also escalate your inquiry within their support system to ensure your concerns are properly addressed. Additionally, reviewing your account details and any relevant service agreements may provide helpful insights.
If Digital Landlords refuses to issue a refund, you may want to review their refund policy for specific guidelines or conditions that apply. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It's also helpful to check your account details to ensure all relevant information is accurate when communicating with support.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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