Overview
Dimple at dimplecontacts.com is an Australian company that makes it easy and affordable to get daily contact lenses. They offer a subscription service where you can get high-quality daily disposable lenses delivered straight to your door. You start with a free 10-day trial (just pay a small delivery fee) to try out their lenses. After that, you can subscribe to get a 30-day supply delivered every 4, 6, 8, or 12 weeks, and you can change your delivery schedule, pause, or cancel anytime. Their lenses are made in Australia, are TGA certified, PFA free, have UV protection, and keep your eyes moist and comfortable. It's a simple, flexible, and affordable way to keep your contact lenses stocked without hassle.
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The information comes directly from the main website's homepage and clearly outlines the services offered by Dimple in simple terms suitable for consumers.
How to Get a Dimple Refund: Step by Step
If you purchased through dimplecontacts.com website:
- Email hello@dimplecontacts.com to notify them that you want a refund for your membership, subscription, or bill related to the main recurring service.
- Return the product in its original condition with tamper seal stickers intact, including any Dimple packaging but excluding the external delivery packaging.
- Attach any photos if the product is faulty, incorrect, or expired, and mention this in your email to emphasize the reason for refund.
- If Dimple acknowledges fault, request a prepaid return label for returning the product.
- For returns not due to Dimple’s fault, pay the shipping cost yourself for sending back the product.
- Make sure the product is returned within 30 days of shipment, unopened and in original packaging.
- Once Dimple receives and assesses the returned product meeting the conditions, a full refund will be issued.
- Refunds are credited to your payment card within 30 days of receipt of the returned product.
- If the package was returned due to incorrect delivery address, note a $3.00 handling fee applies if resending, or will be deducted from refund if refunded.
Email
The email is not available.
Tips and Tricks for Getting a Dimple Refund
- Be persistent with email communication: Repeatedly email sg@dimplecontacts.com detailing your issue and requesting a refund or replacement.
- Include photos: For faulty, expired, or wrong prescription products, attach clear photos to your emails to support your claim.
- Reference the 100% satisfaction guarantee: Mention their guarantee to strengthen your request for refund or replacement even if packaging is opened.
- Text customer service: Use the text phone number 669-201-8523 to escalate the issue when emails go unanswered.
- Threaten filing complaints: Mention potential complaints to the Better Business Bureau (BBB) or bank chargebacks if refunds are not processed.
- Be specific on refund requests: Clearly state you want a refund, account cancellation, or subscription end to get concrete action.
- Use strong but polite language: Be firm but civil to maintain professionalism and increase chances of positive response.
- Time your requests: Follow up persistently over several days or weeks as responses can be delayed.
- Return products correctly: Keep tamper seals intact if possible and return items in original condition as per instructions to avoid refund rejection.
- Prepare for return shipping costs: Unless product is faulty or wrong, be ready to cover return postage fees which they may deduct from your refund.
- If orders are missing or delayed: Insist on refunds by email or via bank chargeback if no resolution or response is provided.
- Public reviews: Posting negative reviews on Trustpilot or social forums may prompt them to resolve your refund faster.
Why Do People Request Refunds from Dimple
- Defective products received by customers.
- Blister pack opened upon receipt.
- Incorrect item or prescription sent to the customer.
- Dissatisfaction with the products, sometimes leading to replacements or credits at the company’s discretion.
- Products not returned in original condition or with intact tamper seal stickers.
- Returns made after the allowed 30-day return period.
- Return shipments damaged due to improper packaging by the customer.
- Returns due to damaged, expired, faulty, or incorrect products verified with photo evidence.
- Return to sender (RTS) fees for packages sent to an incorrect address.
Dimple Refund Script
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Dear Dimple Team,
I hope this message finds you well. I am reaching out to address a billing issue I encountered with my recent order. I noticed an accidental charge that I did not authorize, and I am dissatisfied with my overall experience. I would greatly appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Dimple Refund Policy
Dimple Contacts allows returns within 30 days for unused products that are sealed and in their original condition, which must include intact tamper seal stickers. For returns due to faults or incorrect items, contact Dimple for return shipping coverage; otherwise, you are responsible for shipping costs. Refunds may take up to 30 days after the returned item is assessed and found to meet their return conditions.
The Easiest Way to Get a Dimple Refund
If you’re frustrated trying to get a refund from Dimple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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