It's common for many users to overlook billing details until an unexpected charge arises, particularly when it comes to automatic subscription renewals. This guide is designed to clarify how refunds for Diploma courses work at Jewellers Academy, outlining eligibility and providing clear steps for requesting a refund swiftly and efficiently. We aim to support you in navigating this process, ensuring that you feel confident and informed every step of the way.
What You Should Prepare Before Applying For Refund
Course Enrollment Details: Gather your course ID or enrollment confirmation email to verify your registration.
Transaction Receipt: Locate your payment receipt or transaction confirmation showing the course fee and payment method.
Student Account Information: Have your login credentials ready, including username and email address associated with your Diploma courses account.
Refund Request Form: If applicable, download and complete the specific refund request form provided on the Diploma courses website.
Reason for Refund: Prepare a clear explanation for your refund request, including any relevant issues or dissatisfaction experienced during the course.
Proof of Eligibility: If applicable, compile any documents related to health issues, course accessibility, or other eligibility for a refund based on the merchant's policies.
Communication History: Collect any prior correspondence with Diploma courses regarding your issue or intentions about the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Diploma courses
At Diploma courses (jewellersacademy.com), users have specific rights related to refunds based on the nature of the services offered. As a provider of educational courses, we aim to ensure that users have a satisfactory experience when engaging with our offerings. Refund eligibility may vary based on individual circumstances and account management specifics.
The following scenarios may qualify users for a refund:
Course Cancellation: If a user cancels their course enrollment within a specified period as outlined in the course terms, they may qualify for a refund.
Technical Issues: If a user experiences significant technical difficulties that prevent access to the course material and cannot be resolved through customer support, they might be eligible for a refund.
Course Description Mismatch: If the course content does not align with the descriptions provided at the time of purchase, users may have grounds to request a refund.
Unforeseen Circumstances: In cases of serious personal or medical emergencies that hinder a user's ability to participate in the course, users may need to provide documentation for consideration of a refund.
It is important for users to review the specific terms and conditions of the course enrolled in, as these will provide detailed information regarding refund eligibility and processes.
Step-by-Step Process to Request Your Diploma courses Refund Like a Pro
If you purchased through jewellersacademy.com:
Visit the jewellersacademy.com website.
Log into your account using your email and password.
Navigate to the Account Settings section.
Look for the Memberships or Subscriptions tab.
Select the relevant subscription you wish to get a refund for.
Click on the Request Refund button or link.
Fill out the refund request form stating the reason for the request, using phrases like:
The subscription auto-renewed without my consent.
I did not use the account, and am seeking a refund for the latest bill.
Submit the request.
Check your email for a confirmation of the refund request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the jewellersacademy.com subscription from the list.
Tap on Cancel Subscription first if required.
Tap on Report a Problem and select the relevant issue.
Use keywords such as:
Renewal occurred without ample notice.
I want to address the unused account.
Submit your message before exiting.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Choose Subscriptions.
Find and select your subscription for jewellersacademy.com.
Tap the Manage option and then select Request a refund.
In the reason field, mention details like:
The subscription renewed without proper notification.
The account has been unused following the renewal.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to Manage Account from the main dashboard.
Select Subscriptions and locate the jewellersacademy.com app.
Click on Unsubscribe to stop further billing.
Then, to request a refund, click on the Contact Support link.
When communicating with support, phrase your message with:
The subscription renewed without any alert.
I have not utilized the account recently; hence, seeking a refund.
Submit your ticket to the support team.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation regarding my account. The specific details are as follows: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the receipt of this email and provide an update within 3-5 business days? Thank you in advance for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed by our finance team.
This may take up to 7 business days for completion. Please check back for updates.
Refunded
Your refund has been successfully issued.
The amount will be credited to your original payment method, usually within 5-10 business days.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive a notification for the successful partial amount. The remaining balance may be addressed separately.
Completed
The refund process has been finalized.
All refunds are complete, and you should be seeing the funds in your account.
Canceled
The refund request has been canceled.
You'll need to submit a new refund request if you still wish to receive a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Diploma courses, users often interact with the platform for various reasons related to their learning journeys in jewelry design and crafting. Below are some realistic scenarios in which users successfully claimed refunds:
Course Access Issues: A user enrolled in a diploma course experienced technical difficulties accessing the course materials due to browser compatibility issues. After reaching out to customer support and explaining the situation, they received a refund for the portion of the course they could not access during the first week.
Course Misalignment: Another learner found that the content of their enrolled diploma course did not align with their learning objectives, despite their initial excitement. After discussing their concerns with support regarding the course curriculum, they obtained a refund after providing feedback and requesting a different program that better suited their needs.
Change of Personal Circumstances: A student unexpectedly had to relocate for a job opportunity and could no longer commit to the course schedule. By promptly communicating their situation to the admissions team, they were granted a full refund, which allowed them to focus on their transition without financial burden.
Subscription Plan Review: A user realized that they had subscribed to a monthly membership plan for bonus content but not utilized it as intended. After a brief conversation with customer service about their account usage, they successfully canceled their subscription and received a refund for the last month charged, which they had not taken advantage of.
The Easiest Way to Get a Diploma courses Refund
If you're frustrated trying to get a refund from Diploma courses—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund for Diploma courses is easy when you know where to look and what to expect. Here are some tips to efficiently monitor your refund status:
Check Your Email Regularly: Diploma courses sends out refund updates via email. Look for messages from support@jewellersacademy.com, which will include details about your refund request and its progress.
Account Dashboard Access: Log into your Diploma courses account and navigate to the Order History section. Here, you can view the details of your purchase, including any refund requests initiated.
Billing Section Updates: Under the Billing tab in your account settings, you will find specific entries related to your refunds, including the amount and status (pending, approved, etc.).
In-App Notifications: If you use the Diploma courses mobile app, ensure your notifications are enabled. You will receive in-app updates regarding any changes to your refund status.
Refund Progress Tracking: When you initiate a refund, Diploma courses provides a tracking number. You can use this number in your account to see the current status and expected timeline for the refund processing.
Contact Support for Clarification: If you have specific questions regarding your refund status, feel free to reach out to Diploma courses' support team through the Help Center on their website for real-time assistance.
FAQ
Refunds for Diploma courses are generally not available if a cancellation is missed, as per the course policy. However, we encourage you to reach out to our support team directly; they may be able to offer assistance or discuss your specific situation.
Refunds for Diploma courses typically take between 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated on our end, you'll receive a confirmation email with details on the transaction. Please keep in mind that the time for the funds to reflect in your account may vary.
If you notice a charge but do not have an active subscription, please first check your account to confirm your subscription status. If you believe there is a discrepancy, contact our support team with your transaction details for further assistance.
If you are unable to receive a refund directly from Diploma courses, consider reaching out to their customer service team again for further assistance. Additionally, you might explore escalating your inquiry within their support system to ensure your concern is addressed. It's also helpful to review your account details and any relevant policies to understand your options.
If your request for a refund has been declined, consider reviewing the course's refund policy to ensure all criteria were met. You might also reach out to customer support again for clarification or further assistance. Additionally, checking your account details for any eligibility for a refund can provide more insight into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)