How to Get a Directable Refund

• Account Information: Your Directable account username or email address used for registration.
• Transaction ID: The unique ID associated with the purchase or transaction you are seeking a refund for, found in your order confirmation email.
• Purchase Receipt: A copy of your receipt or invoice detailing the service or product purchased, which typically includes date, amount, and description.
• Reason for Refund: A clear explanation of why you are requesting a refund, including specific issues with the service or product.
• Subscription Details: If applicable, details about your subscription plan, including start date, billing cycle, and any relevant changes made to your account.
• Contact History: Documentation of any previous communications with Directable support related to your request, such as chat logs or email threads.
• Verification Information: Any additional verification information requested by Directable, that may help expedite your refund process.

At Directable, we prioritize providing our users with clarity regarding their rights and refund eligibility for the services we offer. As a digital marketing solution, we understand that, on occasion, you might have questions about billing or service usage that could affect your eligibility for a refund. Below are specific situations that may apply to users of Directable and could indicate refund eligibility.

• Subscription Cancellation Timing: If you determine your subscription is no longer needed, it's essential to review the cancellation timeline. Refunds may apply if the cancellation occurs before the next billing cycle.
• Service Performance Issues: In cases where the service does not perform as advertised or fails to meet agreed-upon standards, users may be eligible for a refund based on the duration and extent of the performance impact.
• Account Downtime: Should your account experience significant downtime resulting in disruption of services that exceeds our guidelines, you might qualify for a refund for the affected period.
• Unintentional Billing for Inactive Accounts: If you're charged during a period where you did not utilize the service for an extended time due to specific extenuating circumstances, you could be eligible for reconsideration of those charges.
• Billing Clarifications: If you have questions regarding your billing summary or find discrepancies regarding your plan features, it's encouraged to reach out. Resolutions may include adjustments or credits depending on account evaluations.

To inquire about potential refunds or to clarify your specific situation, we recommend reaching out to our support team, who will assist you based on the outlined circumstances and your account status.

Refunds can arise in various situations when using Directable's services. Here are some realistic scenarios where users successfully claimed refunds due to specific account-related inquiries or adjustments:

• Accidental Subscription Upgrade: A user accidentally upgraded their subscription plan while navigating the Directable platform. Upon realizing the mistake, they contacted customer support within the refund window and successfully reverted to their original plan, receiving a refund for the price difference.
• Seasonal Promotional Credit: A customer signed up during a promotional period but later discovered that their promotional credit was not applied to their account. After reaching out to Directable’s support team for clarity on the promotional terms, they received a credit to their account, effectively refunding the discounted amount for that billing cycle.
• Service Downtime: A user experienced an unexpected service interruption that affected their access to Directable’s features for a brief period. They communicated the issue through the support channel and, upon confirmation of the downtime, were issued a prorated refund for the affected time frame.
• Billing Cycle Change: A user requested to change their billing cycle from monthly to quarterly. During this transition, they noticed that a monthly fee had still processed. After contacting customer service, they clarified the cycle change and received a refund for the unintended charge as their new cycle took effect.

Tracking your refund status with Directable can be efficient when you know where to look. Here are the best ways to stay updated on your refund progress:

• Email Notifications: Directable sends email updates whenever there is a change in your refund status. Make sure to check your inbox regularly for these communications, as they will detail the current status of your refund.
• In-App Notifications: If you have the Directable mobile app, you will receive instant in-app notifications regarding your refund process. Enable push notifications to stay informed without needing to constantly check your email.
• Account Dashboard: Log into your Directable account and navigate to the Order History section. Here, you can see detailed information about your refunds, including the status and estimated processing times.
• Billing Section: You can also visit the Billing section of your account settings to find any transaction-related updates, including refund requests and their timelines.
• Transaction History Logs: Within your account, the Transaction History log provides a complete overview of all payments and refunds, allowing you to track the progress of your refund from initiation to completion.
• Support Chat: If you have questions regarding your refund status, use the integrated support chat available on the Directable dashboard for immediate assistance from customer service.