Navigating billing can sometimes feel overwhelming, especially when unexpected charges appear. If you've recently noticed a subscription renewal, you might have questions about how refunds work for the Dirt Road Candle Co Candle Crew Club. This guide is here to provide you with clear information on eligibility for refunds and the simple steps to request your money back, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your confirmation email or account history to ensure accurate processing of your refund request.
Transaction ID: Gather the transaction ID from your payment confirmation, which is crucial for tracking your purchase.
Proof of Purchase: Have your receipt or confirmation email ready, as it serves as valid proof of purchase necessary for refund eligibility.
Subscription Details: If you are a Candle Crew Club member, provide specific subscription details, including the subscription type and date of renewal.
Reason for Refund: Prepare a clear and concise explanation for the refund request, whether due to product issues or dissatisfaction with the service.
Unopened Products: Ensure the candles or products for the refund are in original, unopened condition, as this is often required for eligibility.
Return Shipping Information: Be aware of any return shipping policies, including whether you need to cover shipping costs or if they are provided by Dirt Road Candle Co.
Contact Information: Make sure to have your current contact details ready, including email and phone number, for any follow-up needed during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Shop Pay
2-4 working days
Afterpay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Dirt Road Candle Co Candle Crew Club
At Dirt Road Candle Co Candle Crew Club, users are provided with a unique subscription service that delivers quality candles and crafting materials right to their doorstep. Membership includes benefits like access to exclusive products, special promotions, and curated experiences. While we strive to ensure complete satisfaction, there are specific criteria under which users may qualify for a refund based on their account and engagement with our service.
Here are some scenarios that might be relevant for refund eligibility:
Product Quality Issues: If a user receives a candle that is damaged or defective upon arrival, they may be eligible for a replacement or refund after verifying the condition of the product.
Payment Errors: In cases where billing discrepancies arise, such as incorrect amounts charged for a subscription, users may inquire about possible adjustments or refunds to correct these billing situations.
Subscription Cancellation: If users choose to cancel their subscription before the next billing cycle, they may inquire about receiving a pro-rated refund for any unused subscription period based on their cancellation date.
Unreceived Orders: Users may qualify for a refund if an order is not delivered within the expected timeframe and is deemed lost by the shipping provider, provided they follow our claims process.
Product Mismatches: If a user receives a product that does not match their order specifications, they may request a refund or replacement to ensure they receive the correct item.
For further clarification on eligibility and the refund process, users are encouraged to review the specific terms associated with their membership and reach out to our support team for personalized assistance.
Step-by-Step Process to Request Your Dirt Road Candle Co Candle Crew Club Refund Like a Pro
If you purchased through Dirt Road Candle Co Candle Crew Club:
Visit shopdirtroadcandleco.com and log into your account.
Navigate to the "Account" section.
Locate the "Subscriptions" or "Memberships" tab.
Select the subscription you wish to request a refund for.
Click on "Request Refund" or "Submit Refund Request". If no button exists, proceed to the next step.
Find the "Contact Us" option on the site.
Fill out the contact form with your details and mention:
"I would like to request a refund for my subscription that renewed without notice."
"The account has been unused, and I expected to cancel prior to renewal."
Submit the form and allow a few business days for a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Dirt Road Candle Co Candle Crew Club subscription.
Scroll down and tap on "Report a Problem".
Choose "I didn’t authorize this charge" or "Other" if applicable.
In the text field, mention:
"The subscription renewed without prior notice."
"I expected to cancel before the renewal date."
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three lines) in the top left corner.
Select Subscriptions.
Find and tap on the Dirt Road Candle Co Candle Crew Club subscription.
Click "Cancel Subscription" if needed for refund eligibility.
After cancellation, navigate back to the subscription page and tap on "Report a Problem".
Mention:
"The subscription renewed without any warning."
"I did not use the service before the renewal occurred."
Submit your request for review.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the "Manage Account" section.
Select "Manage Subscriptions".
Find the Dirt Road Candle Co Candle Crew Club subscription on your list.
Take note of the subscription details, including the renewal date.
Contact Roku support through their Help section and mention:
"This subscription renewed unexpectedly."
"I intend to request a refund due to no usage before the renewal."
Provide them the necessary information from your account.
Await their response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Dirt Road Candle Co Candle Crew Club for Refund
Script
Copy
Subject: Refund Request – Dirt Road Candle Co Candle Crew Club Account [Your Email]
Dear Dirt Road Candle Co Candle Crew Club Team,
I am writing to address a billing situation associated with my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find any relevant documentation to support my request (if applicable).
Could you please confirm receipt of this email and provide a response within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified when your refund is processed, which typically takes 1-3 business days.
Processing
Your refund is currently being processed by our team.
This stage may take up to 5 business days. Thank you for your patience!
Refunded
Your refund has been successfully issued back to your original payment method.
You should see the funds reflected in your account within 3-5 business days.
Partially Refunded
A portion of your order has been refunded, often due to returned items.
Check your account for the refunded amount and the items that were returned.
Completed
Your refund process has been completed, and no further action is needed.
Enjoy the reassurance that your funds are on their way, or received in full!
Canceled
Your refund request has been canceled, possibly due to missing information.
If you believe this is in error, please contact customer support to resolve.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Dirt Road Candle Co Candle Crew Club, we understand that our members may occasionally encounter situations that necessitate a refund. Here are some realistic user scenarios where refunds were successfully claimed:
Subscription Overlap: A member realized they had accidentally signed up for two subscription plans, which led to receiving multiple candle shipments in one month. After reaching out to customer service, they were able to adjust their account to one plan and successfully receive a refund for the extra subscription charge.
Product Availability: A customer placed an order for a seasonal candle that was later backordered indefinitely. Upon contacting Dirt Road Candle Co, they expressed their wish to cancel this order. The dedicated team promptly assisted in processing a refund for the out-of-stock item, ensuring a smooth user experience.
Gift Subscription Cancellation: A user gifted a subscription to a friend but later learned that their friend preferred different scents and style. They contacted customer support to discuss changing the recipient or canceling the remaining subscriptions. The team was accommodating and issued a refund for the unused subscriptions after confirming the cancellation.
Shipping Delay: A customer experienced a delay in receiving their candle shipment due to shipping issues. After a few inquiries about the status, they decided to request a refund for the late shipment. The customer service team verified the shipping timeline and processed a refund as a courtesy for the inconvenience, allowing the customer to feel valued.
The Easiest Way to Get a Dirt Road Candle Co Candle Crew Club Refund
If you're frustrated trying to get a refund from Dirt Road Candle Co Candle Crew Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Dirt Road Candle Co Candle Crew Club is simple and efficient. We ensure that you are informed every step of the way, making it easy to stay updated on the status of your returns. Here’s how you can track your refund effectively:
Email Notifications: Once your return request is processed, you’ll receive an email confirming the start of the refund process. Be sure to check your inbox for updates, including any additional information we may provide.
Account Dashboard: Log in to your account on our website. Navigate to the Order History section, where you will find detailed information about your past orders, including the status of any active refunds.
In-app Notifications: If you’re a member of our Candle Crew Club mobile app, check the notifications section for real-time updates regarding your refund. We use this feature to communicate directly with you, ensuring you receive timely alerts.
Billing Section: For a comprehensive view, visit the Billing section within your account settings. Here, you can track the progress of your refunds and any related transactions.
Refund Progress Updates: We provide specific updates as your refund progresses, including when it has been initiated, approved, and processed. These updates will be visible in both your email and your account dashboard.
FAQ
If you forget to cancel your Dirt Road Candle Co Candle Crew Club membership before the billing cycle ends, we unfortunately cannot provide a refund for that period. We recommend setting a reminder in advance to ensure you have ample time to manage your subscription. For any specific concerns, please reach out to our customer support for assistance.
Refunds typically take 3 to 5 business days to process once initiated. However, it may take additional time for the funds to appear in your account, depending on your bank's policies. We appreciate your patience as we work to ensure your refund is completed.
If you see a charge but don't have an active subscription, please check your account details on our website for any potential past orders or subscriptions. If you still need assistance, contact our customer support team with your order details, and we’ll be happy to help resolve your inquiry.
If you are unable to obtain a refund directly from Dirt Road Candle Co Candle Crew Club, consider reaching out to customer service again for further assistance. You may also want to explore options for escalating your inquiry within their support system. Additionally, reviewing your account details and order history could provide helpful context for your situation.
If you find that a refund has been refused, we recommend reviewing our refund policy to ensure that your request aligns with the outlined criteria. Additionally, you may want to reach out to our customer support team again for further assistance or clarification. Checking your account details to confirm the status of your order may also provide helpful information.
More Dirt Road Candle Co Candle Crew Club Resources
Explore related resources for this merchant
Bella
★★★★★
✓10,000+ subscriptions cancelled
✓Subscription Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)