Many users only consider billing matters when an unexpected charge comes through, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Divine Liberty, outlining eligibility criteria and providing a straightforward process to help you request your money back efficiently. Whether you need assistance understanding your options or navigating the refund request, we are here to support you every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email confirming your purchase from Divine Liberty, which contains your order details.
Transaction ID: Have your transaction ID ready, which is unique to your purchase.
Account Information: Make sure you have your Divine Liberty account username and registered email address accessible.
Reason for Refund: Clearly articulate your reason for requesting a refund, as this may be required in the refund form.
Supporting Documentation: Gather any relevant documentation, such as screenshots of issues encountered or correspondence with customer support.
Payment Method Details: Check the payment method used for the transaction, as this may need to be confirmed during the refund process.
Timeline of Events: Prepare a brief timeline of your purchase and any issues faced, which may help clarify your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Venmo
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Divine Liberty
At Divine Liberty, we strive to provide a seamless experience for our users, whether they're utilizing our resources or participating in our services. Understanding your eligibility for refunds is important, especially in the context of our unique offerings. We recognize that various situations may arise during your subscription or participation in our programs, and we’ve established guidelines to determine when a refund might apply.
Service Disruptions: Users encountering significant interruptions to the services due to technical malfunctions may find they qualify for a refund. This applies when resolved issues significantly hinder access to our resources.
Membership Cancellation within a Grace Period: If you have opted to cancel your subscription within the initial grace period and before the next billing cycle begins, you may be eligible for a refund for that upcoming charge.
Incorrect Billing Amount: In circumstances where users notice discrepancies in the amounts charged compared to what was agreed upon during initial signup, they may be eligible for a refund of the difference.
Unsatisfied Service Delivery: If the services provided do not meet the outlined standards set forth at the time of enrollment, users may submit a refund request for consideration.
Trial Period Offers: For users who have utilized a trial period, if the service does not meet expectations, a refund request may be considered if submitted within the stipulated time frame after the trial ends.
These guidelines are designed to help you understand the circumstances under which refunds may be applicable. We encourage users to reach out for assistance with specific billing inquiries or account management questions, as our team is here to support you.
Step-by-Step Process to Request Your Divine Liberty Refund Like a Pro
Find the Divine Liberty transaction and tap on it.
Select Refund and fill out the necessary details.
Mention in your refund request that the subscription renewed without notice and that you haven't utilized it.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Locate Subscriptions and find your Divine Liberty subscription.
Click on the option to Cancel Subscription.
After cancellation, go to the Contact Us section of the Roku help page.
Select Billing Issues and choose the appropriate options for refund requests.
When prompted for details, state that your subscription renewed without warning and that you didn’t use it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Divine Liberty for Refund
Script
Copy
Subject: Refund Request – Divine Liberty Account [Your Email]
Dear Divine Liberty Customer Service,
I am writing to formally request a refund for the amount of [Amount]. The billing situation is as follows: [describe reason].
If applicable, I have attached documentation to support this request.
I would appreciate confirmation of receipt of this request, as well as an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your refund is in review; it typically takes 1-2 business days for approval. Please check your email for updates.
Processing
The refund is being processed and will be issued shortly.
Your refund is being handled; please allow 3-5 business days for the funds to reflect in your account.
Refunded
The refund has been successfully completed.
You will receive the full refund amount within the next 3-5 business days, depending on your bank’s processing time.
Partially Refunded
A portion of the refund has been issued.
You have received a partial refund; the amount is reflected in your account. Please contact support for further assistance.
Completed
The refund process is fully complete.
Your refund is finalized; no further action is needed on your end. Thank you for your patience!
Canceled
The refund request has been canceled either by you or by our support team.
If you did not initiate this cancellation, please reach out to customer service for clarification or to retry your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Divine Liberty, users interact with various services related to financial freedom and wealth-building. Below are some realistic scenarios where users successfully claimed refunds:
Subscription Adjustment: A user subscribed to an annual membership but realized after a month that they preferred the monthly plan due to fluctuating financial needs. Upon contacting customer support to inquire about switching plans, they were kindly guided through the process and received a prorated refund for the unused portion of their annual subscription.
Service Interruption: A member experiencing a technical issue during a live workshop reached out for assistance. After resolving the issue, the user requested a refund for the missed session. The support team promptly issued a refund, acknowledging the value of the live experience and ensuring customer satisfaction.
Accidental Overpayment: A user mistakenly selected an upgrade option that was beyond their budget. Upon realizing the error within 24 hours, they contacted Divine Liberty's support team, who processed a refund for the extra charges while seamlessly assisting them in choosing a plan that better suited their financial situation.
Cancellation Within Trial Period: A user decided to cancel their trial subscription before the end of the trial period, realizing it wasn't the right fit. After submitting a cancellation request through their account dashboard, they were pleasantly surprised to receive a full refund as part of their trial agreement.
The Easiest Way to Get a Divine Liberty Refund
If you're frustrated trying to get a refund from Divine Liberty—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Divine Liberty is simple and efficient with multiple avenues for communication and updates. Here’s how you can stay informed about your refund process:
Check Your Email: Divine Liberty communicates refund updates via email. Look for messages titled "Refund Update" or "Your Refund Status" in your inbox. These emails provide information about the initiation and expected timeframe for your refund.
Account Dashboard: Log into your Divine Liberty account and navigate to the Order History section. Here, you can view detailed status updates on refunds associated with your recent purchases.
Mobile App Notifications: If you use the Divine Liberty mobile app, ensure that notifications are enabled. The app can send real-time alerts regarding the status of your refund directly to your device, keeping you updated on any changes.
Billing Section: Visit the Billing section in your account settings. This area contains comprehensive details about your transactions and any refunds, including dates and amounts processed.
Refund Progress Information: Divine Liberty provides specific details on the refund progress, including the processing stage, expected completion date, and any actions needed on your part within the account summary page.
Customer Support: If you have further questions, you can reach out to Divine Liberty’s customer support via the Help Center, where you can initiate a live chat or create a support ticket for refund inquiries.
FAQ
Refunds for missed cancellation deadlines are typically not available, as the policy requires cancellations to be made within the specified timeframe. However, we encourage you to reach out to our customer service team for assistance, as they may be able to help you explore your options based on individual circumstances.
Refund processing times can vary depending on the payment method used. Typically, it may take 5 to 10 business days for the refund to appear in your account once it has been processed. Please allow additional time for your financial institution to update your account.
If you see a charge but don't have an active subscription, please check your account on our website to confirm your subscription status. If you still have questions, contact our customer support team with your details for assistance.
If you are unable to secure a refund directly from Divine Liberty, consider reaching out to their customer service team once more for further assistance. You may also want to explore escalating your inquiry within their support channels for additional support. Additionally, reviewing your account details or transaction history may provide insights that could facilitate a resolution.
If Divine Liberty refuses to issue a refund, consider reviewing their refund policy to ensure that all criteria have been met. You may also want to reach out to their support team again for further clarification on the situation, or check your account details to verify any relevant information.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)