How to Request A diya Refund

• Order Confirmation Email - Locate the email received after your purchase to confirm details.
• Transaction ID - Make sure to have your unique transaction ID handy for reference.
• Account Details - Ensure your account information, including username and email address used for the purchase, is available.
• Product Condition Evidence - If applicable, take photos of the product as proof of condition for return.
• Return Authorization Number - Check if you need an RA number before sending items back.
• Proof of Payment - Keep your bank statement or PayPal receipts that show the purchase was completed.
• Clear Descriptions of Issues - Prepare a detailed explanation of the reasons for the refund request, including any issues encountered.
• Contact Information - Ensure your contact details are up to date for any follow-up communications.

At diya, we understand that managing subscriptions and services can sometimes lead to questions about billing and eligibility for refunds. Our aim is to ensure clarity around your rights and the specific circumstances under which you may qualify for a refund. Here are the key scenarios relevant to our service:

• Service Non-Delivery: If a service was not delivered as promised or scheduled, users may be eligible for a refund. This includes situations where technical issues prevented access to a subscribed service.
• Subscription Cancellations: If you have canceled your subscription before the end of the billing cycle but experience issues with billing, you might want to inquire about eligibility for adjustments or refunds based on your account status at the time of cancellation.
• Billing Discrepancies: In instances where the billed amount does not align with your chosen plan or service package, users may be eligible to review their billing for potential corrections or refunds.
• Change of Service Terms: If there has been a change in the terms or features of a subscription service that affects its value or usability, users could have grounds for a refund based on their satisfaction with the updated offering.
• Promotional Offers: If you signed up under a promotional offer that was not applied to your account as expected, you might be eligible for a refund or adjustment in line with the original promotional terms.

We encourage you to reach out to our support team for further assistance in understanding your refund eligibility based on your specific account circumstances and service usage.

At diya, understanding our users’ needs is crucial, particularly when it comes to managing their subscriptions or purchases. Here are some realistic scenarios where users were able to successfully claim refunds:

• Subscription Plan Downgrade: A user decided to downgrade their subscription plan due to changes in their business needs. After requesting the downgrade, they were charged for the new plan earlier than expected. Upon reaching out to customer support, diya processed a refund for the difference within a few days, ensuring a smooth transition to the user’s preferred plan.
• Canceled Service Request: A user realized they no longer needed a premium feature they had activated for their DIY project. They reached out to diya’s support team within the billing cycle and requested a refund for the premium feature. The team promptly issued a refund, ensuring the user could revert to their standard experience seamlessly.
• Order Correction: A user mistakenly ordered multiple quantities of a specific product from diya’s e-commerce store. After noticing the error, they contacted customer service, who guided them through the return process for the extra items and provided a full refund for the unnecessary quantities.
• Service Interruption: During a period of scheduled maintenance, a user experienced an unexpected service interruption that affected their project timeline. Once the issue was resolved, the user reached out to diya and shared their experience. The support team appreciated the feedback and issued a refund for that month’s subscription as a gesture of goodwill, ensuring user satisfaction.

Tracking your refund status with diya is straightforward and designed to keep you informed every step of the way. Here are some efficient methods to stay updated on your refund process:

• Check Your Email: Diya sends regular updates regarding your refund status directly to your registered email. Look for emails titled "Refund Update" for the latest information and timelines.
• Use the Diya Mobile App: If you have the diya app installed, you can quickly check the status of your refund in the "Orders" section. Navigate to your order history to find detailed updates on any claims you have initiated.
• Visit Your Account Dashboard: Log into your diya account on the official website and head to the "Account Settings." Here, you will find a dedicated section for "Refunds" where you can see the status of all past and pending refunds.
• Review Order History: Under the "Order History" section of your account, each order will have a status indicator. Click on any order to access specific details relating to refund processing and estimated completion times.
• Billing Section Insights: In the "Billing" section of your account, find a summary that includes any refunds initiated along with their current status and expected dates for completion.
• Alerts and Notifications: Keep an eye on your in-app notifications within the diya platform. You might receive real-time updates push-notifications related to your refund status.